Easy email instructions to follow !

A welcome basket of fruits and biscuits !!

The property is in a great location. Very clean and modern

The heating didn’t work and I doubt you can park three cars easily

Pretty nice overall. Location was great for us. Away from the crowds. The accommodations for a party of 7 worked out well.

Address sign hidden by another sign. Hard to fine location. Two days of having tree work done on the property. We could not park by the house and it sounded like we were in a construction zone. They were right at the front door. Toilet paper and paper towels were extremely poor in quality.

location to the park was great, the house was clean, and the beds were very comfortable

they could have had more cleaning supplies, toilet paper, paper towels, actual towels, and spices etc in the house. it was very bare bones from that perspective

Location was good, amount of space was good. Linens and bathrooms clean.

Very dirty; bench upon entry covered in dirt. Floors had not been cleaned. Crumbs on couch, empty water bottles under couch. Dirty rags on kitchen counter. One reason I rented the house was for the deck. It was not cleared of snow, yet every other house in neighborhood was. Vacasa gave me a small credit, but honestly I am so upset about it. They also offered a cleaning service, but we didn't want people in the house and assumed same cleaning service who would be upset about coming back. Front walk not really cleared so had to go through mud to enter.

Location is amazing, inside the Yosemite National Park. The views are gorgeous and short distance from main attractions. House is modern and cozy, very comfortable.

This was the only property with an inaccessible balcony. It had 6 feet of snow and ice covering the entire balcony, which made it unusable and darken the living room as it covered the main window. It supposedly has 3 parking spaces, on top of a small hill, which were very hard to get to and actually use given the amount of snow and ice. Every other property had daily maintenance and people working on them at different times of the day ensuring all the facilities could be used... except for this one. Also, we had an emergency: our tire chains broke and the car couldnt be moved and they were incredibly unhelpful. Costumer service said that a local team member would reach out to provide support, but it never happened (even though we explained we were with 2 elders and 2 toddlers). They didn't even provide any kind of direction of who we could contact (park rangers, park admin, local store.. nothing), and given that the location has NO PHONE SERVICE and an extremely poor wi-fi we felt very much isolated and hopeless for a big portion of the day. Again, every other property had maintenance people and eventually we got help and managed to get out of a bad situation, but from a costumer service perspective we had an awful experience.