La posizione

Nulla

Clear information and assistance on how to check in was provided. Making it easy to find. Location was ideal. I liked the photos of the fairy lights and style of decor and it was great in person. Also glad they provided bottles of water.

it was clean

it took us over an hour to check into the property. when we arrived it was so dark we thought we were at the wrong address. we tried calling the number on the sign outside without success. I tried calling the number thru booking.com. no answer. I tried emailing without response. I then called booking to question the location and finally received a response from host with three passwords. one for the gate one for the door and one for the room. the lights went out every few steps we took. it unit was on the very top up a spiral staircase. it was very hard for my husband to climb all the stairs because of hip issues. we had been traveling all day and all we wanted was to relax in bed. the host never responded to my request for a unit on the lower level so we just decided to stay. the shower didn’t have a door or a curtain and the entire bathroom floor was wet after we both showered which was dangerous to be standing in to dry my hair. after all the issues when we tried to leave in the morning the gate would not open. we tried waiving our hands over the sensors tried waking around them looking for buttons. after about 20 minutes of being trapped inside we had to ask the neighbor to enter the passcode outside the gate. we have been traveling around Italy over one month staying at various bnb’s hotels and motels. this was the worst experience we had. very disappointed

Cleanliness

The three different access codes to enter hotel room. Instructions were not clear, booked room through booking.com. On calling number displayed outside hotel was answered by answerphone rather than a human being who could answer queries re access codes. I was left waiting for 1 1/2 hours before I could access my room. Also the shower cubicle door was missing and a neighbours dog was howling for most of the night but this issue was beyond the control of the hotel owners.