My husband and our teens enjoyed this property very much! We had room to spread out, yet the communal dining and living area with toasty fireplace were perfect for evening games! The hot tub was a welcome bonus, and being walking distance to great restaurants made meals easy. Check-in and departure were really smooth, too.

Pros: Good location; good layout; well stocked kitchen; comfortable; garage; hot tub. Cons: really high cleaning fee for only two days and not THAT clean when we got there. They did offer to come clean it but not worth the hassle. Really frustrated at inability to be just a little flexible on checkout. I needed just 30 minutes to be able to do a Zoom call for work and they were not able to accommodate. Oh, and they need to tell you the hot tub takes a long time to heat up. And they need more towels to go with the hot tub. I don't really like all the emails and text message you get when you rent a Turnkey property via VRBO. I prefer to use VRBO and its system and avoid another system which Turnkey pushes on you. If I wanted to deal with Turnkey directly I would rent from Turnkey directly. We waited until the last minute to book this trip and didn't have many choices. Nice place but now I know to avoid Turnkey in the future, especially when they provided no flexibility for just 30 minutes of extra time at checkout.

We loved the location. So happy it was pet friendly. Had to call to get hot tub fixed and was happy they took care of it right away. The only thing I could say that I was disappointed in was that the dishwasher did not work. With it being the holidays and I was cooking for the family it got to be a pain to hand wash after every meal. I understand that it was the holidays and Winterpark is a small town and to get a repairman and parts to fix it was not going to happen but if I am paying that extra $$ for a holiday stay one would expect for everything to work. Oh also the cleaners might want to dust under the couches because there was a lot of dust and leftover food bits under it.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were very pleased with our stay and would love to stay again. The townhouse had everything you need and the hot tub was awesome.

The property met all of our needs for 4 adults and 4 kids we had plenty of room to relax and play.

We were very pleased with our stay and would love to stay again. The townhouse had everything you need and the hot tub was awesome. This review was submitted while the home was managed by a different property management company.