Great location. Great customer service and great follow up on inquiries and/ or concerns. House provided everything a family needs for a beach vacation. Will like to make it a yearly vacation.

We loved the location so much, but were very disappointed at the shape the house was in. There were several cockroaches in the kitchen which was disgusting, they were all over my kids lunchboxes. There were also moths and other bugs upstairs. Vacasa was a total pain when I tried to do something about the bugs, I called in and the rep told me to wait at the house as someone would come by to inspect in an hour, this was at 10 am. I waited at home all day wasting a whole day of our vacation and no one ever came. I messaged in the app that night and the rep was rude, claiming no one would come by with such short notice. They said they would make a report and a local Agent would get back to me soon. I called in a few days later and they just said a report was made and to keep waiting. I messaged in the app again but same situation. I had sent in photos and they were totally unresponsive. Finally 5 days later a local agent came out and helped address it. Also the upstairs toilet was running and wasting gallons of water, I called in and messaged two local agents a total of 4 times and neither responded all day so my husband fixed it that night. The door to the garage automatically locks so I got locked in the garage 6 times. Thankfully my toddler was awake inside and I could instruct him on how to let me in each time, but it took a while and was scary for both of us. The electrical outlets would randomly short out, turning off sound machines waking my son up.

We loved the beautiful pine panelling throughout the downstairs and the dutch door. Everything we could need for kids and adults was at our fingertips A beautiful quiet and friendly neighborhood within a few steps to ruby st beach. We had a wonderful time! Thank you

Very well equipped rental Great to have 3 bathrooms. Beds very comfortable. Convenient for everything on Balboa Island.

Great location, a short walk to the restaurants and shops on Marine Ave. Convenient to the ferry as well. Nice kitchen. Upstairs bedrooms in the addition are huge! Garage made parking a breeze. The bikes and beach gear came in handy!

Lots of room for everyone.

I had a major back surgery and this place was perfect. It was home away from home

The house itself is great: 1. Amazing location on Balboa island 2. Spacious layout with the four bedrooms split into two segregated sleeping areas, ideal for travel with kids 3. Awesome, awesome well-equipped kitchen with high-end range and Zwilling cutlery 4. Complete battery of bikes and beach toys for enjoying Newport Beach beaches Unfortunately, our overall impression was ruined by what can only be described as Vacasa’s gross incompetence, the property management company we were forced to use. After reserving through Vrbo, we then had to complete a separate registration / payment process through Vacasa. Fine, no big deal. However, the amount Vacasa was attempting to charge us for the booking via their online system was not the same as what should have been charged per the Vrbo reservation. So, I emailed Vacasa asking them to fix and got generic response asking me to call. Fine. So, I call… and wait on hold for 45 minutes to talk to someone until I had to drop for a meeting. Repeat this four times over the next days. Sent another email explaining I tried calling and couldn’t get through… no response until a week later I get another generic “please call us” response. Sent message through Vrbo’s system asking how to resolve and no response. Finally, after two weeks of trying to get through to someone, my wife called in the evening and was able to get the billing mixup fixed. Under no circumstances should anything so simple be so difficult to fix. So, we arrive at the house to check in. The check-in instructions we were given were to use a code on the keypad to the garage door opener. Garage door would not open with code provided. So, I once again call Vacasa. After waiting on hold, the solution offered was to read the garage keypad instructions back to me and, after I explained I had done that many times to no avail, I’m told a “ticket” to the local manager to help resolve the issue will be submitted. Meanwhile, my three-year-old is crying because he has to use the bathroom and we can’t get in the house to do so. After about 45 minutes someone shows up and get us in the house… apparently the code on the opener was not set correctly. Like I said, once Vacasa was out of the picture and we had access to the house, we had a great time. But, the damage had been done. Between the billing fiasco and being unable to contact anyone at Vacasa and problems getting in to the house, there is NO chance I book another property managed by Vacasa. None.