The house was exactly as described on the listing. It was spacious and the heated pool and grill inclusions were a big bonus for my family. Below are the reasons I gave it 4 stars, but it was closer to a 3.5 with inconvenience of #3: 1. The property management company was very responsive and thorough; however, they sent me the rental agreement via email. I was traveling for work and forgot it about. Then, two days before my arrival I received a text message saying "unfortunately we are going to have to cancel your reservation because you haven't completed you reservation agreement." My only recommendation is to call first. Not everyone is on their phones 24/7, maybe someone overlooked the email, maybe someone fell ill and is in the hospital. Before you instantly go to cancel a reservation make an attempt to call the person first. That's just common courtesies and good business practices. 2. Although the house appeared cleaned, there were white stains on the bedding in one of the beds in the Harry Potter room. When we went to wash them we realized there wasn't any laundry detergent (see comment #3). My son slept on covers we brought from home. 3. Although there a lot of dishes and pots provided. There wasn't enough household items / necessities to accommodate a reservation for 10 people for 4 days and 3 night. For example: no laundry soap was provided, there is one roll of toilet paper per bathroom, they only provided 4-5x /13 gallon trash bags and a baby sized dish soa

Everything about our stay was perfect. From cleanliness, to check-in, to location and communication. 5 stars all the way.

We had a great time, the communication with Ken was awesome we didn't have any issue. Beautiful house. Very clean

Overall, the rental was as-advertised. We did have some issues with some of the bedding when we checked-in, but Ken was quick to resolve the issue. We'd stay there again. Mike

Ken’s house was amazing extremely fun the kids had a great time in the game room almost to the point they preferred to stay home than go out and about. Ken was super helpful even made some suggestions for activities.. one of the best experiences we’ve had on vacation I recommend this home to anyone reading this review

The villa was brilliant. It was in the perfect location- so close to Disney, restaurants and shops. The house was so clean and tidy and we enjoyed each bedroom having its own bathroom. The pool was great to relax after a day at the parks - it had sun on the pool all day. There was a shaded area to sit outside and watch tv in comfort. We all enjoyed the games room with large projector TV. The host Ken was amazing! The best host we’ve ever had! He replied to emails straight away and answered any questions we had. I would highly recommend this villa and we will hopefully return in the future!

Ken was very responsive. Before our stay, I asked about a bed guard for our grandson and he ordered one right away so to be there on our arrival. Loved the neighborhood, very peaceful. Small playground directly across the street. In gameroom I enjoyed plenty of competitive ping pong games with older grandson, and enjoyed the 125 inch 4k movies by signing into our Netflix account. The Harry Potter nook with a door was a HUGE hit for the young ones to have their own space. Clean house, Kitchen well stocked with pots, pans, dishes etc., furniture comfortable, pool heat good. No issues during 2 week stay.

We thoroughly enjoyed our stay. We had 4 adults and 3 children, and it is a perfect house for a family. It is only 15 minutes from all Disney parks. Whenever we asked any questions, we received an immediate response. Easy check-in, easy check-out.