Nice property. I totally had the "don't have a gate code or a door code" issue that people had mentioned in the past. They did share an "E-Lock Code" that is a different length compared to the gate code or the door code and seemed to have nothing to do with either. Not really fun when you're ready to put the bags somewhere and relax. Also, the Vacasa web app has room for improvement. I'm used to having an invoice emailed at the end of the stay, but if that's not a default, it should be simple to download one from the web app. Clicking on my past trip forces me to leave a review. Hopefully that invoice is just a click away at this point...

The condo itself is nice, it isn't actually in the turtle Bay resort. I was never sent the gate code for the property and the door code was not correct. Very stressful. Not what you want on a vacation. The beach items were broken, in poor condition, or missing pieces. However the kitchen was well stocked and the bed was comfortable. We enjoyed the AC.

I did not receive a code to get into the gate for the community prior to arrival. Another guest helped us get in, but I was immediately met by security when I parked and had to spend about 15 minutes getting everything straightened out with him. I had to reach out three separate times to the rental management company to finally get a gate code that worked. The door lock instructions I received were incorrect. I was given a 10-digit code for a lock that only used 4 digits. Luckily I was able to get that code much easier than the gate code. The second day of our stay I received a notice from the property that my car was in violation for not having a parking pass displayed, and towing was threatened. Nowhere in the check-in instructions did it mention a parking pass, and there was not a pass available in the unit. Somebody eventually brought us a pass on our last day. I will say the representatives I spoke with were very communicative, but it was an awful lot of headache for a 3-night stay. The condo itself was fine, and the adjacent resort is beautiful, but all the hassle really put a damper on my trip. I’d suggest looking elsewhere.

Overall place is great for location. But the check in was awful. Dryer didn’t work so that was a problem when washing clothes. I was t able to lock the door the whole time. Last day we found cockroaches.

The property and condo are both nice . I have stayed at turtle bay multiple times . For the price this unit is a bargain. If you are in a ground level unit and you have noisy people above you , you can hear everything as the units obviously have no insulation. This unit does not have a porch , so no place to hang up wet gear at the end of a day at the beach. My main complaint with my initial arrival was with Vrbo. They did not get me the correct gate code for almost 2 hours after my initial check in , despite being only 30 minuets early and being on the phone for 15 minuets while sitting at the gate trying the incorrect codes the guy was giving me over the phone. Same w the front door. Vrbo NEVER put me in contact with anyone on site , it was either txt or email, I had to ask for the combination to get through the pool gate as well . 3 simple combinations would have made my arrival much better .if I owned this property I would find a company who wold make sure renters had a smooth and simple check in, not a stressful one.

The stay was great! There was lack of communication/instructions to get on the gate. After getting past that, everything went smoothly! The management was great and the condo was clean.

spacious unit abutting golf course, everything worked and only a 5 minute (at most) walk to the Turtle Bay Resort hotel. Pool very close to unit.

You can tell the hosts put time in making the place clean and welcoming. Thank you