This was a nice enough house and good location but unfortunately we had a terrible experience there

We arrived on a cold January day with 3ft of snow on the ground - the property lies at 4000 ft. First, we could hardly get in the door as it was swollen from the recent wet weather I guess. But much worse, the furnace was broken, blowing cold air through the vents - THERE WAS NO FUNCTIONING HEAT!!! Just one space heater in the kitchen. We contacted Vacasa and after half hour the local rep arrived, she was very nice and had brought 5 small space heaters with her. But when we tried to plug in more than 2 heaters at a time the circuit breaker blew. She showed us where the fuse box was - out the tight door, walk thru the snow to the side of the house. We tried moving the heaters around to different outlets, but the circuit breaker kept flipping off. The temperature in the house never got above 40 degrees. We cooked dinner there, shivering in our coats and hats, but could not stay the night. I messaged Vacasa and told them we had to leave. Luckily, we found a warm motel in town that had a room. We returned in the morning to pack up our kitchen stuff and leave. I then spent almost 2 weeks on the phone and texting with Vacasa to get a refund. Each time I had to call them, no one ever reached out to me. Their first offer was a refund of $56 for "loss of amenities" This was a joke. THE HOUSE WAS UNINHABITABLE!!! I was finally able to get about 2/3 of the cost refunded in dribs and drabs. This was so disappointing, as I have had good experiences with Vacasa in the past. Before our arrival, I received all these messages about how the "cleaning crew has prepared your property for you" but seems like they should have checked to see if the heat was working - even turn it on, dare I say, so the house would be warmed up.