The location of this hotel is convenient as the highway entrances and exits are right by the hotel. We did have an issue with our sheets stinking like they were in a smoking room and a few towels had a horrible retched stench. House keeping immediately replaced the sheets and towels. Overall the parking was easy and checking in and out was fast. I give this hotel a 3/5.

The room was extremely hot the first few nights including the floor I was on. I considered moving rooms, but due to how late at night it was I didn't. I barely slept the first few nights because of this. Other than that the hotel was nice.

Very good

This is the 2nd time I stayed at this location and enjoythe ease and friendliness of the staff.

Neat and clean

Lovely and convenient accommodations.

Disappointed in my stay. Wish I had stayed somewhere else. Came to Hackensack for a work trip. Immediately, tons of people congregated and smoking in the hotel parking lot. Lobby is bare bones. There was a check in desk and a few seats. Two people at the check in desk—one lady glued to her phone with her face fixed staring down at it while I waited for a second employee to finish up with the guest ahead of me so I could check in. When you check in, you get handed two water bottles to bring up to your room with you. Why not just stock this in the rooms? My room on the 11th floor was right off the elevators. Which would be fine except the other guests for whatever reason decided to congregate in this area at all hours of the night having loud conversations in the hallway and kids running around. The room was clean and had most things as expected—bed, tv, a desk, lighting. Bed was generally not the most comfortable and the sheets were hard as a board. This coupled with all the nighttime activity outside the room (despite the posted signs for quiet hours after 10pm) resulted in terrible sleep. I got woken up at 12:30 AM to loud noise and people slamming doors. I was exhausted during the next day. Wish I had stayed somewhere else.

Off the freeway

Close to my work

No lunch option

Hotel was very clean & staff was extremely friendly (besides the security guy lol). The room was beautiful and spacious. Only complaint I had was that was shower water was warm at best.. but honestly it wasn’t a big deal!

Really liked the renovation this facility underwent. Bright and airy and clean. Has a very nice bar. Staff was great. Room was clean. Only issue was the bathroom. They definitely took shortcuts with the updates as there were some new and old items in the bathroom. (Old small sink but brand new LED mirror ) Shower water was not hot at all. The shower heads weren’t working properly. Shower rod fell without even touching it. Otherwise it as a good experience.

Staff is very accommodating and professional I would stay there again

Super clean

Overall the property was excellent, I just wish it was a pool onsite.

EVRYTHING WAS CLEARLY EXPLAINED, HAD KINDNESS WHEN ASKING SOME ISSUES

Debbie at the front desk was very helpful thank you

The bed was so comfortable. The coffee was excellent!!

I didnt appreciate being stuck in their elevator . They knew from a prior guest that the elevators weren't working properly and apparently did not respond. I was told when the engineer opened the elevator and i went to the front desk and ask to speak to the manager " She wont be in until Tuesday" But the were quick to take the credit card. Frightening to be alone and stuck on and elevator.

Looked run down

Great price, easy check in, friendly staff, clean

The toilets were too low, no pool and the toilets made too much noise even in the middle of the night

The hotel was very clean and next to a major highway. The staff was excellent

Nice restaurant. No pool. -

Very nice hotel.

It was very noise because of customers!!

3 night stay, view of NYC, very clean, great staff, good bar and restaurant. Free coffee, mini fridge in room.

Good property but the staff was rude and ignored the guest to carry over a conversation in their native language.. I waited 10 min for two ladies in front desk to finish their conversation in Spanish to attend me and other guest.. extremely rude.. Room service is slow.. I ordered towels for shower and never received it.. I ended up going to front desk to get the towels

This is a very nice property. My room was comfortable, and the bathroom was beautiful.

Traffic noise

Staff members in the front desk were not quite friendly, but staffs in the restaurant were great

Nice hotel