Terrible pillows and hidden fees that get charged with the "resort fee"

I booked our stay a month in advance and when I checked in they asked me if I booked the night before. I said no, and they said well they didn’t have a room available for the 3 of us but we could have a king bed with a cot. I brought my friend on this trip and assured her this hotel was very nice. It was so embarrassing to have my guest have to sleep on a cot in an extremely cramped room that was no where near big enough for 3 people. They refused to help us that night but said they might have a room in the morning with the two beds that we originally booked. The staff also acted like this was our fault for not knowing it was parents weekend. They explained that we weren’t the only ones this has happened to and they were overbooked. When we moved into the correct room the next day, we were walked in on and then rushed out by staff. Wouldn’t ever come here again despite how wonderful my first visit was, this was such a nightmare experience. Oh and the most compensation they could give us was a $50 credit for items from the lobby.

Super attentive staff

Amazing stay. Central to most locations.

The hotel staff were friendly and helpful, room was comfortable. Not many walkable dining options nearby. Still, we will return.

Very good

Didn’t like not having coffee in rooms and charged $10 for water but nice hotel.

We had an awesome experience at the kimpton. Service was excellent, nice and friendly staff and clean and comfortable beds.