Wonderful sraff who made me feels so at home.

The hotel doesn’t match with the value of the money paid for it, the rooms are very small.

This hotel does not meet standards for 5* hotel. Nature, beach, sea are wonderful. Hotel itself is old and has not been invested in it or renovated. We had to change room 4 times in 5 days. Staff at reception was really bad and unfriendly with exception of Yannis and Maria who were both very nice and professional. First staff at reception gave us a room with 15C inside and told us that room temperature can not be adjusted. We paid for a room for 3 people. This first room she gave us was extremely small. I asked to give as a room where we could adjust room temperature and she was not honest and told us that they dont have it( not true later we found).I would say it was eco room not a standard one. We were freezing there and requested to change a room and then they gave is a room where it was 30C and told us itwas sunny room. It was very disappointing. It is a shame that management does not invest at all in this hotel because nature and hotel are wonderful. Not having functioning AC is simply not acceptable for 5* hotel. Even third room which was the best we had experience that chair broke on balcony and bathroom door was not working so we had to use another room for one night. Food was amazing. Staff in main restaurant was wonderful. It was very clean. Cleaning lady was coming twice and cleaning. I would say that part was exceptional. I loved nature, food, location. But management and reception staff with exception of 2 people I mentioned before was really disappontimg.

Great staff. Very responsive. Great food. Very beautiful.

Beautiful property with an amazing and quiet beach. Perfect setting and the breakfast buffet was excellent.

Excellent service, friendly staff, great location right on the beach with incredible views and a wonderful spa.

outdated hotel but the beach makes it all worth it. and the food buffet is great! we love the fact there were so many choices! the drink overpriced but overall, great.

Amazing location with private sandy beach and water sports. There were no upgrades the evening we arrived but We received a wonderful upgrade the next day. We opted for half-board (breakfast and dinner) inclusive option since we were traveling with the kids, and were very happy with both. One surprise was that we had to pay for water and tea at dinner after piling up lamb and steaks, felt a little cheap 😂. Overall a wonderful experience

Beautiful property with very professional and super friendly staff. Excellent food and resto options. Nice private beaches. Really perfect place for a relaxing holiday. Hotel a bit isolated from the rest of the island

The staff are lovely and very professional. However this is definitely NOT a 5 star hotel - no Idea how it gets that rating - the gardens were lovely but the beaches were often filled with cigarette butts and not cleaned - one day there was so much garbage floating around the sea, we call and asked them to clean up the bay. The food for the morning buffet and evening buffet was less than Ok. Very poor quality . The poor staff there are overworked and do their absolute best and are sweet - the the place is very tired looking. The other objection we had was that they kept having private corporate parties so That we were not able to access the bars or a restaurant several times during our stay. Plus then we get the noise from their parties - The food at rhe a la cartw restaurants was good but pricey .

The staff are lovely and very professional. However this is definitely NOT a 5 star hotel - noIdea how it gets that rating - the gardens were lovely but the beaches were often filled with cigarette butts and not cleaned - one day there was so much garbage floating around the sea, we call and asked them to clean up the bay. The food for the morning buffet and evening buffet was less than Ok. Very poor quality . The poor staff there are overworked and do their absolute best and are sweet - the the place is very tired looking. The other objection we had was that they kept having private corporate parties soThat we were not able to access the bars or a restaurant several times during our stay. Plus then we get the noise from their parties - The food at rhe a la cartw restaurants was good but pricey .

It was our first time in Crete. We absolutely loved this place. Rooms were clean and comfortable, you had access to beach, pool, sports amenities and delicious dining. The staff here is phenomenal. Always making sure you’re comfortable and enjoying your vacation. Will most likely be returning 😊

Great green territory. Private sea with lovely shadow trees along it. Seasports.

Goos facilities overall and the private beaches were ideal

Excellent location, very friendly and professional staff, rooms cleaning two times a day, private beach. Very relaxing. And Agios Nikolaos within 10 min of drive if you need some action.

Excellent location, very friendly and professional staff, rooms cleaning two times a day, private beach. Very relaxing. And Agios Nikolaos within 10 min of drive if you need some action.

We loved in bay that it was in and the hotel was within walking distance of the town.

Superlative professional and friendly service.

Expedia once again let me down. I use the app for Everything and I expect the app to do the communicating. Not only did the app not alert the hotel- but, like a fool in the middle of the night at 1 am after being lost for an hour and half bc there is no signage in lights on a totally black hilly road- bc Elounda doesn't advertise in lights. The one night cost was worth 150 euro not 275 euro. Though everyone was kind- communication between Expedia and property was zero. Finally at about 1 am I got an email that I had to waste 40 min of my time downloading email confirmations & forwarding on. I am unlikely to return to this property. I was so excited to stay there.

Great stay. Very helpful staff, great facilities, great beach, plenty of water sports. We definitely come back.

We chose to stay at Elounda to celebrate our mothers 80th birthday. The rooms were wonderful. We had 4 interconnecting rooms with balconies and really good facilities. We chose a half board package which allowed us to take breakfast and dinner on site. The food was good and a reasonable choice was available in all of the restaurants. It became clear that many of the guests were regulars and returned to Elounda each year to enjoy the facilities. I can fully understand why. The beaches are clean and the hotel offers an excellent option for family holidays.

We chose to stay at Elounda to celebrate our mother's 80th birthday. The rooms were wonderful. We had 4 interconnecting rooms with balconies and really good facilities. We chose a half board package which allowed us to take breakfast and dinner on site. The food was good and a reasonable choice was available in all of the restaurants. It became clear that many of the guests were regulars and returned to Elounda each year to enjoy the facilities. I can fully understand why. The beaches are clean and the hotel offers an excellent option for family holidays.

Rather run down hotel, restaurant service is organized chaos. Was very surprised it was part of the Leading Hotels of the World with a 5 star rating. If you are used to luxury, don’t go there.

This hotel was absolutely excellent. I was a little taken back that the taxi ride was €110 one way. Once we got to the hotel it was worth every euro. We had a beautiful room facing the ocean everything about the room was Great Especially the view facing the ocean. The only thing better than the room was the food offerings. My wife is vegan and they made sure every meal she had all the large selection and she couldn’t believe the variety involved. Each night was a different celebration so there was no repetition in the dinner or the breakfast. This beach is the best beach we’ve experienced in our month-long stay in Greece. Powder sand beach, low winds , Plenty of area to find shade. The beach chairs were great and the water was crystal clear very low waves. We cried when we had to leave this hotel the experience was so good. If you are looking for the perfect hotel on Crete this is the location and the hotel you could not do better if you had to.

This hotel was absolutely excellent. I was a little taken back that the taxi ride was €110 one way. Once we got to the hotel it was worth every euro. We had a beautiful room facing the ocean everything about the room was Great Especially the view facing the ocean. The only thing better than the room was the food offerings. My wife is vegan and they made sure every meal she had all the large selection and she couldn’t believe the variety involved. Each night was a different celebration so there was no repetition in the dinner or the breakfast. This beach is the best beach we’ve experienced in our month-long stay in Greece. Powder sand beach, low winds , Plenty of area to find shade. The beach chairs were great and the water was crystal clear very low waves. We cried when we had to leave this hotel the experience was so good. If you are looking for the perfect hotel on Crete this is the location and the hotel you could not do better if you had to.

Excellent holiday in a magical place

Excellent holiday in a magical place

was just great from any perspective.

was just great from any perspective.

Hotel was great, food offer is extremely generous and good. you are forced to pay for water as they not offer tap water. in addition the WiFi is very weak and was impossible to connect. Taxi offered by the hotel is 40% higher then regular price

Great setting in the beach . Rooms were dated , half board option was restricted to dinner buffet only so not worth going half board . No entertainment in the evening even in peak season. One night they had Greek night which was 65op. WiFi is dreadful so bring your own

The setting is exquisite and it is a perfect venue for a one week holiday with more than enough to do. The beaches and sea are fabulous, food in the buffet and lunch time restaurants is really excellent. There is a sushi restaurant that offered super expensive food that wasn’t very good, but otherwise great. They messed up one of our room bookings (forgot about one of our sons) but eventually sorted it all out. Strongly recommend for family holiday - we were 7 and it worked well for everyone