I was so impressed. The decor of the building and facade was amazing. Nelson helped me thru the registration process. He is a terrific Ambassador for the Brand Best Western. The room was perfect, with the necessary amenities . The bed was perfect as were those comfy pillows. Thank you Best Western for our memorable stay.

Staff was great, very helpful.

My son enjoyed the pool.

No elevator this wasn't mentioned on trip advisor or wherever I booked through. I ended up re injuring my shoulder from carrying luggage up stairs to 2nd floor. Lobby looked nice but area to the rooms looked like an old run down cheap motel. Once inside room it smelled like old musty smell. Fridge inside room didn't work, toilet when flushed would make weird loud obnoxious noise. The fan in bathroom didn’t work walls were very thin that you could hear everything going on in next room. This is not wheelchair friendly hotel I couldn’t sleep and left so early at 2:30 am because it was horrible.

clean and quite

Staff was very helpful sorting out a problem with using Expedia for the booking. Rooms were clean, but the odor from their disinfectant (I assume) was very strong when first entering the room. Overall pleased with the facility.

Great

Great hotel

Nice basic property with typical BW breakfast and amenities. Excellent shower! Good value for the area.

It was fine. Great staff, central location. Walls are paper thin (I could hear my neighbor snoring through them) toilet sounded like a bomb going off, and I had to unplug the refrigerator because it made so much noise. Breakfast is great.

Clean property, very hospitable staff

I am sorry to say that Redwood City is not immune to the issues associated with the dramatic upswing in vagrancy and homelessness. Two years ago, the RWC area appeared to have very few homeless people; while the numbers are still relatively low compared to other locations, the trend is clearly upward. I had an intoxicated man trying to enter my room at 5:30 am. The staff ran him off, but he somehow returned a second and third time, after which I called the police. I wish this man no ill-will, but my family's safety is and always will be my priority. The balance between treating people with compassion and keeping residents and guests safe is a delicate one. Good luck, California.

When arrived front desk was very nice! Area for parking not the best, breakfast was decent, very noisy, we got poor sleep people above us were very loud until 2AM. Very pricy and can find something cheaper and better.

Overall was ok. There was ants on the bath tub

I have to say the front desk people were very nice when we arrived and the morning after. However, we are very disappointed about 2 events that happened on the morning we checked out. First, we got an odd call at 6:45am that someone called "emergency services". My family was in bed. Second, my husband went to take a shower at 8am. A "service employee" walked into our room unannounced. We had the "do not disturb sign on the door" and I would think that they should have checked that the room was still occupied. These events ruined our stay here. We just wanted a nice relaxing stay for one night and this was very disappointing.

Really nice place. Loved the amenities. Offered juice and water, great breakfast.

Close to Caltrain and downtown Redwood City

I didn't really mind

Hotel was nice, fairly clean, breakfast was OK. Traffic and train were noisy.

Friendly staff but the place needs modernization..

I will not return unless they change out the disgusting carpet which is most likely cause of bad smell in room; ADA room had no shower chair or roll in shower. There was hair in one bed & stains on other bed. very outdated furniture. could hear neighbor snoring. the only thing pleasant was check-in person was very helpful and cordial. but the room itself needs a lot of work!

AREA IS VERY SKETCHY

On my first full day there (after my first night) I was holed up in my room doing work until 11am. with the do not disturb sign. When I left the motel I stopped by the desk to tell the clerk specifically that I was out of the room and that I would like the room cleaned. He said, yes I'm going to do that now, I will tell them (the staffers, presumably) because they are still here. I thanked him and went on my way. When I returned at 9pm, the room hadn't been touched. Complained that night and the next morning. Some manager was to get back to me. Waited, addressed this again to a third person. Manager will be informed. Today when I checked out, told the clerk (think he was the original guy who said I will tell them) about the issue and he said he'd talk to the manager. He claimed he spoke with the owner/manager and the owner/manager was going to handle it and call him (the clerk) back. The owner/manager never called back. And the clerk told me to email the owner/manager for best results. I was asking for a bit of a credit. I also did request an extension of my checkout time, which they gave so it wasn't all bad. But it certainly was the heiight of terrible customer service regarding not cleaning a room.

Commuter train is too close to property and it blows it horn everytime is goes by, which is often. The property is small and the rooms are dated.

I had never stayed in such a bad room. The smell of detergent was very strong. The bedsheet was yellow-ish. We didn't take off cloth for the night and ran away without staying as planned.

I was happier when I had a room not facing the front because of the lighting. The particular room I were in did have difficult to use shower piece and the shower curtain rod was not ideal. The bathroom had a leaking toilet and the sink as well but both were fixed and I was happy with the attention to the repair. The door fixture had a need of repair which was the extra secure door stopper if someone were to open the door unexpectedly also that I am not sure was noted to be repaired although I had mentioned that also. The attendees of the care to my concerns by employees that had attended to the concerns were very timely and good about the repairs that were minor but I had noted them upon my arrival that I were noticing that the toilet had trouble after I noticed the sink also, and other mentioned as the tub being a shower also creating a wet floor that I had to try to keep clean because of the design. the air temperature was more hot than I expected from the roadside. The air conditioner worked also well but then were timed to turn off over the evening hours which caused me to awaken with air passages not clearly unobstructed which was the reason for my stay wanting to enjoy the coolness of the room because of the heat of the week. I was best satisfied when the repairs I requested to be completed were but I was not sure for the reason the air was difficult the last two evenings of my stay.

Breakfast was 👍 good

It is very good service. I like it and will come back late trip.

We did request a quiet room long before check-in, but still ended up in a room with busy traffic noise..

Everything

Staff was very friendly and helpful.

I cancelled my reservation by calling the Best Western Hotel because Expedia would not let me cancel on their website even though they were sending me emails saying I had plenty of time to cancel. So I had to call the hotel to cancel and the hotel said I was cancelled. Yet they charged me $200.36. I don't know if I will ever get my Monday back. Expedia should let us cancel on their website!