Breakfast not included :(

Tim greeted us with a smile and was awesome with expediting our check in.

We stayed here due to the proximity of the Seebad access but it was closed both days. The best part was the free bus access and fonicuar down the hill. However; For the price we paid we felt the experience was lacking - did not receive complimentary bottled waters included in the room. - room was HOT and when we turned on the AC the alarm went off while we were sleeping when the room was only 21 Celsius. - Did not receive fresh towels daily - alarm went off in the - the Dining was outrageously expensive and had to Greco down town for alternatives. - couldn’t take a shower without shower leaking all over the floor Would not recommend to anyone

Incredible lake view, funicular down to the lake level street made it so easy to wander around and enjoy the city!

We didn’t have a hot water in the shower.

the hotel offered the most amazing view of Luzerne. the room could have used upgrading. the restaurant was excellent but pricey. close to everything. Hotel supplies free pass for bus and tram

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Stayed in the recently renovated Junior suite, the pictures do not do it justice. Views from the balcony are some of the best in Lucerne. Hotel restaurant and bar were also great. Live music and fun sophisticated atmosphere. Outstanding room, and great hotel.

Beautiful hotel, amazing views of the lake, friendly staff

This hotel canceled our PAID reservation made 4 months ago. We were traveling from Zermatt to Lucerne and we got an email from Expedia the day before we were scheduled to arrive at the hotel telling us that the hotel cancelled our reservation. Expedia made us a new reservation somewhere else, at the only room still available in town in that range, at a hotel we did not want to go to, but we had no choice. With one day notice, not much is available in a city like Lucerne. The hotel was simply unprofessional and unreliable. This was unacceptable in my view.

The views here are breath-taking! The staff are so friendly and accommodating, rooms newly refurbished, clean and modern, access to a balcony and walkable distance to the station and town centre. Everything was perfect.

Just a quick one night stay and as ever Montana lived up to expectations. Great room, lake view (as booked) and charming staff La Scala lunch was exceptional

Just a quick one night stay and as ever Montana lived up to expectations. Great room, lake view (as booked) and charming staffLa Scala lunch was exceptional

The room was small, but the bed was big and comfortable. If you go to Haldenstrasse instead of the hotel address, you can use the elevator. The view from the restaurant was great.

Spent five nights here in March 2022 and made it our base for exploring Switzerland. Could not be happier with it. It's a bit of a hike from old town Luzern, but that is not inordinate and the distance gives some space that wound up being welcome. Otherwise the facilities and staff were great -- excellent food and everything else. Highly recommended and would do it again in a heartbeat.

Very friendly and efficient staff, beautiful views, great restaurant and good location to easily reach centre of Lucerne.

The hotel is pretty and the rooms were very clean. Not really walking distance from the main downtown part though. We had to change travel plans last minute and booked here, we were not notified of the latest covid restriction and upon entering the hotel told we would not be allowed to stay there if we didn’t get a rapid test tonight even though we were all vaccinated. I understand rules but the hotel should have notified us like all our other European hotels did. Also they sent us to two separate pharmacies that were closed, thank goodness we had a rental car. Frustrating check in process but the hotel overall is not a bad place to stay.

The hotel is pretty and the rooms were very clean. Not really walking distance from the main downtown part though. We had to change travel plans last minute and booked here, we were not notified of the latest covid restriction and upon entering the hotel told we would not be allowed to stay there if we didn’t get a rapid test tonight even though we were all vaccinated. I understand rules but the hotel should have notified us like all our other European hotels did. Also they sent us to two separate pharmacies that were closed, thank goodness we had a rental car. Frustrating check in process but the hotel overall is not a bad place to stay.

Wonderful stay for a Birthday weekend! Would really recommend this hotel. The staff were exceptional

Amazing

Amazing

Nice place , good location. Good staff with exception of bartender, who wasn’t attentive at all.

Great option. 10 minute walk from city center. Clean and comfortable rooms. Restaurant is good but much too expensive for the breakfast they serve.

Not worth the money they charged. Facilities are not very clean.

No mini fridge and one day lift to main road not work luckily not my check out date

The views were spectacular especially from our room’s balcony. The concierge that checked us in and helped us multiple time was a charm to deal with. The La Scala Restaurant service and food was the best we had over four expensive meals in Lucerne. Rooms are comfortable but Swiss stark. Would definitely stay again.

Great location , great view, helpful staff.

great location, great restaurant, great spa, just felt strange that I have to lock the room manually

I stayed this week whilst on business, the hotel is very dated and in need of refreshing – I was expecting it to look like the photos, however it is more dark and gloomy and not very bright. The room I was in was the largest of the hill category, the lamp didn’t work, the pillows were super flat and only 2 of them and there was a mark on the pillow that looked like blood. The hotel came to change them and suggested it was “paint” however there was no red paint work in any of my room. They fixed the lamp but the room was still super gloomy and very dated. Then I noticed a HUGE bug flying around which the front desk staff came and removed. On a positive note the steak sandwich was incredible…. On a further negative note… Upon check out I was charged 30fr for breakfast… I was under the impression it was inc, but it wasn’t, it was very pricey for the offering. Location is great, the bar is buzzy and the cable lift is super helpful.

Beautiful, clean hotel. Easy location. Killer views.

The stuff was very helpful, the location of the hotel is on the hill and overlooks the lake. We were luck to have the corner room which came with two balconies. The view from the balcony was breathtaking. We enjoyed our stay overall

Beautifully restored art deco hotel in a fantastic location. Our room on Floor 5 was very modern and comfortable. Only downside was constant noise in corridor outside with cupboards being restocked, and being close to the Spa.