We stayed 3 nights never had Housekeeping show up to clean or replace anything. Was a busy weekend in the Hotel, and at times it was very noisy. For the rate we paid the expectations where that we would have better service.

Not very clean. Needs repairs. Kids ran all over the place without any supervision and security didn’t stop them. We were unable to enjoy the pool area for disrespectful kids and kids were running and being loud in the halls all night preventing us from getting a good night of sleep. No extra pillows upon request.

The Staff Were Absolutely Amazing The condition of the rooms halls etc...very old

Always injoy this hotel

The good—it was open and they had a room for us. Middle of the night staff was helpful. The bad—the bathroom door in our first room didn’t close, the trash can in both rooms was absolutely disgusting and neither had been cleaned in a long time. There was no conditioner in the second room. There was no WiFi. Breakfast was lackluster compared to what we’ve experienced at other Embassy Suite locations. The ugly—there were blue cables hanging everywhere from the ceiling from construction on the Internet. No one informed us before the visit that there would be cables hanging in front of our room and there would be no Internet. Construction was loud until about 8p and then there was a VERY LOUD party until 2am right below our room. I didn’t want to be a Karen, but by midnight, my kids were crying and our room was still vibrating from the giant party in the restaurant below. I went to the front desk to inquire if there were “quiet hours” that would ever go into effect and he said the party had rented the restaurant until 2AM. He offered to move us to the other side of the hotel because the group was known to be rowdy in the past. I do not know why they would put a family with three kids right above the party (second floor, room right above the restaurant). We moved our kids across the hotel at 12:30am and all of our stuff. It was awful at best, but at least quieter on the other side on the top floor.

The front desk clerks i had after 3pm on April 1st was terrible and unaccomodating. No customer service skills and did not take the time to greet us walking thru the door. When this business thrives from repeat customers; why would the first point of contact be an unfriendly front desk employee. I did not appreciate that and I travel frequently year round. I would not think the CEOs would appreciate the bad representation of the HILTON brand. I have too many other places i can spend my hard earned money. I have been happier at other hotel chains that dont cost as much. There are cosmetic issues that need attention. The bathroom and bed in room #211 needs attention. I do NOT feel that i can even equate the degree of stay as to the money i spent. I cannot say i will return to this location. There are other hotels in close proximity that ive stayed before that i will patronize. The omelet station was outstanding. The manager that checked me out was pleasant and most understanding of my less than desirable experience. She had great energy and was very engaging. I sincerely hope changes are made. One bad egg can spoil the whole bunch.

Met by courteous and friendly staff both at check in and check out. Room was clean. Main lounge area was noted to have several roof leaks from skylights with buckets throughout. Hotel is conveniently located to numerous restaurants and venues as well as good access to major interstates. Noise was minimal with no outside traffic noise.

Staff play and efficient. Really enjoyed the accommodations. I would recommend you highly to anybody that would willing to listen to me. If you were a person I would ask you out on a date