Vert nice, but noisy. Missed light by the bed

The room had a welcome card in it welcoming me back, however, addressed to a different name. The room was freezing cold when I got there as all radiators had been turned off. Also the shower dial for selecting the temperature did not work properly, neither did one of the TVs. So the attention to detail was somewhat lacking.

When we arrived we were told they had a partnership with a parking at the other side of the city and that we could leave the park there for free. We wasted time going back and forth between the parking and the hotel. Next day when we do the check out the woman at the desk simply said that what we were told was not true and did nothing for us but to give us an email address. Even when we asked for a the supervisor or a formal complaint. We could have stayed at a parking in front of the hotel for the same price. But the worst is their customer service... nonexistent.

The hotel is really well located. It does NOT have parking. If you plan to bring your car consider 20 additional euros. Some areas smell really old, rooms are tiny and ours had a view to an alley plus the windows had just small ventilation, with no AC the night was quite warm (summer). Going upstairs with suitcases was not very practical. But we were ok and Delft was worth the visit!

Beautiful hotel in beautiful restored houses in old Delft.

This was a pleasant surprise. I’ve stayed in best western hotels before and was not impressed - but this hotel was a completely different experience.

Authentic and tastefully designed. Windows to the canal and old church. You would need to get used to the bell chime, but it is a part of the charm!

Great location, near the old center of Delft.