Good breakfast. Lovely room overlooking the lake. Staff friendly and accommodating. Parking available at the property for €15 per night, which is a lot since you’ve already paid for the room.

beautiful view and access to lake. easy to get there by bus. No AC so sleeping with windows open meant everyone smoking on the balcony floats into the room

Beautiful location, sweet staff, gorgeous view, steps away from buss station.

Pros: Lower costs compared to surrounding Hotels, good view of the lake (albeit from across the street), good access to bus to get to downtown and hiking/mountains, and overall facilities are good. Cons: No AC, during summertime it’s very warm at night and little to no wind. Weather app said 65F outside, due to humidity and bad air flow it was HOT in the hotel room. Right on a semi busy street, so you’ll hear cars and motorcycle noises when leaving the window open. Not a big deal on service but we waited maybe 20 minutes before starting Check in due to one person checking people in and out. Wasn’t a bad stay but wasn’t good either. I’d give this a 7/10, based on the value relative to neighboring hotels.

We stayed for one day and the hotel was located in a lovely place. The pillows were very very soft and this led to a difficult night sleep

This is the worst hotel I have ever stayed in. The accommodation and amenities are below average and the hotel staff. especially the restaurant staff is super rude and incompetent. The hotel looks fancy from outside and the main lobby is modern with a good view. But my disappointment began the moment I opened the room door. The room I stayed has a view of an abandoned storage ( which according to them is forest view) is super creepy to look at and it has a persistent foul smell. This hotel ruined my Switzerland vacation to the extent that I am writing this review while staying in the hotel. Every small request I made was turned down by the hotel staff. I requested to use the microwave to warm up some food for my little one but the restaurant guy refused to allow it. In short this hotel gives you the vibe of the poorest hotel in the most beautiful country. Everything is below average and super basic Positives: Bus stop close to the hotel Negatives: Some rooms do not have direct access to elevator. Be ready to lift your luggage and climb the stairs to go to the rooms. No common microwave. Families with small kids and seniors avoid Plug points are not easy for using converters for charging. No phone to call reception, no safety box. This hotel is just better than youth hostels. Avoid booking as much as possible

Beautiful view!

Room was great, view of the lake which was nice. Staff were helpful and there was parking. The bus stop is right out the front and an easy bus trip into the main part of town. Lovely view of the mountains

The staff was beyond helpful and friendly. Great people. The room left a little to be desired, and was average at best. The photos look better than reality. That said, the view was no joke and very relaxing. If the price were a tad less, I would recommend this place to friends. But overall a decent stay.

Nice view at this place

Great view from our balcony. Unfortunately a party at the hotel kept us awake until late.

I like the lake view room. I did not like that the fact that next morning there was no hot water and the staff was rude inher response with her attitudes. NO HOT WAYER, NO SHOWER!!

Lake front

A lovely hotel with a spectacular view of the lake and Mt Pilatus. Very convenient to the center of Lucerne via the free bus. Breakfast options were fine. My only minorcomplaint is that although there is a lovely balcony, you can't leave the door open at night due to the mosquitos, so the room gets stuffy. Not sure why screens aren't a thing in Europe.

Decent price-quality ratio and view on the lake were the reason why I decided to stay in this hotel.

Nice

Three stars in reality

Cant say enough about this place. Beautiful views, amazing staff, and great food! My only issue was that I couldn’t stay longer. Loved this hotel and can’t wait to go back!

Amazing view from the property, friendly staff and easy approach to transportation. Would love to stay here again- most definitely!

We loved our stay here. The view was wonderful and the walk along the lake was beautiful. We ate dinner at the hotel and the food and service by Kevin was excellent.

It was very hot in Lucerne - about 90 degrees F. The hotel had no AC and no screens on the windows. We were very uncomfortable and got attacked by swarms of mosquitoes.

First room Was no A/C Super hot Pay over three hundred a night for not much Upgraded to other room with cooler , not much different Restaurant $ 40 to $ 55 plate of food , you can go into town to top notch restaurant for that ,, UBER NOT EASY TO GET FROM THERE BE AWARE

The room was beautiful. The view from the balcony is superb and overall the hotel is a lovely place to stay. The food is excellent and service is very personable.

For this price this hotel is expensive I know is high season time but it was old and light in room not work and pipe of toilet is leak

Little or no a/c. Short staffed. Extremely rude Manager!!! Rest of staff OK, but the Manager was rude, awful and unapologetic. Upon our arrival, approximately 18:00PM, the manager closed the only restaurant and bar, due to a private event across the street. Therefore, don't stay here if you want to be treated as a hotel guest!!!

A decent no frills hotel. The location was nice as we were just across from the lake. Room was small with few amenities. Breakfast was good!

Amazing view, great hotel.

close to bus to downtown, very good in house restaurant, staff very friendly and pleasant, beautiful views - is right on the lake

It was a beautiful view of Lake Luzure

We loved our view from our room. The restaurant was wonderful. Everyone was so friendly.

The hotel was great! Ideal location and the staff was so friendly! I’d definitely come again

No phones in rooms. Had to come down to reception area both days of our stay with needs. Instructions of safe in room do not match operation of safe. Second day house cleaning cleaned room but totally forgot to put any towels in the bathroom. The ladies room in reception area is on motion and light goes off when on toilet. No sensor from toilet. Must come out to activate light.