Check in was smooth and employees were friendly. Room was dated and bed extremely uncomfortable. Mold on bathroom faucet.

We had a wonderful time. The only things I didn’t like was that the kids beds were right next to the door to the room and I was also directly across from the banquet hall which had a function until 11p which really sucked cuz of all the noise and there was a loud conversation going on outside my door and I looked to see that it was employees which was disappointing as I felt there was no courtesy to the rooms where they felt the need to conversate so loudly outside of guest rooms like the banquet hall wasn’t enough noise already.

We have stayed here many times, but this time the staff was extra attentive! We loved the text check in, which made it super easy to ask for extra towels. The pillow upgrades since our last stay were appreciated!

The pool is not open as it is promoted on the site. Water park is not open during the week. Old hotel

Beds were comfy; shower was leaky and the nozzle would only point straight down. Plumbing was loose and loud. Expected to go to water park, found out it was only open on weekends, so that was a bummer. Thankful there was another pool, but we’re relegated to the lap lane due to kids having swim lessons.

It was amazing until I was going to jump in the shower by 9 or 10 am and there was no water at all so sad

Everything was perfect for my sons 10th birthday

Perfect

well I got ready to shower on check out day and didn't have any hot water, had to get another key and go three more floors up to shower.

I am not a fancy person when I am traveling, however I feel like I need to make people aware of this place. Everything beyond check in was deplorable. Pool and hot tub was way beyond capacity. Unsupervised children everywhere. Teens drinking alcohol in the hallways. Guest was extremely over served and acting inappropriate in the bar, staff actually kept buying him drinks after this?! Got food poisoning from the hotel restaurant. Felt extremely unsafe walking the halls at night. Not sure what could've made this stay worse than it was. Stay far far away from this place.

It rained the night of my stay and water was leaking around the window, bathroom door had something spilled on it that wasn’t cleaned. The carpet was not vacuumed

I wanted to check out 1 hour later (at 12pm) but staff at the front desk refused. Hotel was noisy and sounds from neighboring rooms kept coming the entire night.

Very nice and family friendly

Just a quick one night stay maybe in the room counting sleeping 15 hours. Sheets were dirty, sink had hairs from someone shaving. Coach had stains, while checking in the 3 employees one being the managers were complaining about another guest and how she was complaining and leaving and wanted a full refund and they were laughing. If you are going to make fun of a guest wait until you’re done waiting on the one in front of you. My daughter and me went to Walmart and purchased our own blankets and pillows because the sheets were so dirty. I looked under the mattress cover, I recommend DO NOT EVER DO THAT!!! I will never stay there again.

Everthing was ok, I have nothing to say

Had loud neighbors

The staff is top notch and you can’t beat the location!

It is a very tired property. Dated old rooms. HVAC needs updating, many in our party could not control temps in their rooms. Not the cleanest feeling in the rooms.

The gentleman that checked us in on was the only good point. The next day I had another room for my staff to check in. The gentleman suggested we go down around 9-10 to get ahead of the rush. The woman with a turban was extremely RUDE and YELLED, no rooms available come back at 4:00! Told her we were instructed to come down from the manager the night before. Through a lot of back and forth, she was threatening calling the cops. I've never been treated like this at any hotel and this woman was rude to many of my families that were staying there due to the event we were attending! We will NEVER go back there and if the event stayed there, we will not be doing that event. I'd recommend going anywhere but this hotel in Danvers, MA And mind you we had an event there a month before with the same rude woman and just thought maybe she had a bad day! NOPE, she's just a pure nasty rude woman.

Staff was attentive rooms were clean and amenities were available upon request

This place was HUGE! Many, many families, so lots of screaming kids running around. It was not quiet. The pool was full the entire stay. Would have appreciated more dining options in the hotel itself, but there was a lot in the surrounding areas. It's a fine place to stay, the room was spacious, but the lack of included breakfast and overall busyness was not conducive to relaxation.

The place looked pretty well and love the fact of having the water park in place. Yet the lack of cleanliness was present. And my room’s shower drainer was broken, there was no shower gel, I had to call front desk for it and mentioned the sir about it but no one came to check and it was nasty to take a shower and bath my toddlers on a backed up water sitting there. Also.. no phones, yet you have to use your cell phone to call for anything you may need. Room looked like it was quickly “clean” and got us in. Really wish the place was better on that.

Waterpark is overpriced.

Checked in for 4 room was not clean yet and had to wait around another 25 mins to get in, inconvenient but it happens. Door in one room did not close properly had to be forced close other wise didn't latch which is dangerous, anyone could walk in. Another room the door had swelled so you had to more force then you should to open it (yes the opposite spectrum annoying right) booked the two rooms to be exactly the same and dissapoint to not have that. Was dissapointed to have requested the rooms connected or to be somewhat close to one another to not have them anywhere close, but wasn't a huge deal. The website is missleading it advertises the water park but no where does it state it is not included and to get it in luded you have to go to another site and specifically look up the waterpark to do so. We're from out of state so there was no way of knowing this information before hand and is very misleading. Had breakfast at the buffet, which was on the expensive side, all fine but i expect a decent cup of coffee, at the very least better then gas station coffee. I have had bad coffee that had an after taste like I just smoked a pack of cigarettes and THAT was still better then this coffee. The food subpar for the price and the sausages inedible, I wont say as bad as my mothers ooming but I've had better food from motels (not a typo) where its included. We really wanted to like this hotel but even though we got the rooms for cheap I'd rather spend it somewhere else.

It was very nice and we loved the room. The only thing was they didn’t have towels at the pool.

Good

Broken components of room and poor customer service

I was not happy at all with the fact that there were no signs to show you where the pool was. There were no staff to check you in when you did get to the pool. No towels were to be found anywhere and still no staff at the pool or any lifeguards. There was no staff or lifeguards to make sure that the children stayed in the area they were supposed to be in so the adults could swim in the swimming Lane. The parents did not do their jobs to keep the kids out of the swimming Lane. Multiple chairs were broken and not usable! The pool was the main reason we picked this hotel I am very dissatisfied with it and it will not be going there again for the pool. At the bare minimum there should have been an opportunity for adults to swim with no children like adult only hours and things like that. Somebody from the staff decided to put a sign saying no towels on her way out when we signed out what a waste.

Out of the way. Hard to get to. Bathroom had mold. Not enough coffee, even when requested.

Property, room and amenities were excellent and the staff service was great, friendly and accommodating - would recommend to anyone looking for great service and comfort. My two challenges were limited dining options, although there were plenty of take-out/delivery options and the cost of transport due to the remoteness of the location.

It was decent. Nothing to rave about. Clean and friendly staff.

Can be better