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We stay here every year and this is the first time we had an issue. The heat in our room was not working. They sent someone up who replaced the motor. We had to wait after traveling for 6 hours in a car for him to replace it. When we returned, it worked for awhile but then quit. They did move us to an upgraded room. But we had unpacked and had to repack. Very inconvenient. The staff was awesome, as usual, and they did their best to accommodate us. But no other compensation was offered. Hoping next year is better.

We had a great stay at the Omni. Service was on point, our room was absolutely stunning, and the beds were so comfortable. Our kids got to enjoy the pool and we took advantage of being right on the river and near all of the tourist attractions. We also were thrilled to be in a hotel where noise wasn’t an issue. The rooms are well insulated, which made for a great nights sleep. We will definitely return the next time we’re in San Antonio.

We booked a Delux 2 Queen room with riverwalk view. We were put in a room with two double beds and no view. I asked the front desk for assistance. I waited a long time and the call was dropped. I called back and found someone to help us out. We were moved to an accessible room with 2 queens on a lower level. I was advised they had a glitch in their system and inventory was off. There was follow up on the next day, but I don’t feel like much effort was made to fix the issue. Instead of trying to improve the situation, it felt like we were downgraded. This property is rated 9.2 out of 10, so I went in with high expectations. Our beds were made with the mattress not fully covered. I’m not sure what that was about but the second day it was resolved. Overall- The beds were comfortable but the room was too small for four people and the service was in no way deserving of a Wonderful rating. There are so many hotels in the area, not sure I would recommend this property if you’re looking for a top property.

Excellent location. Relaxing atmosphere. Comfortable and great service.

My stay was amazing. The acommodaited my wishes for a room on the 1st floor right off to the river walk. I loved my stay from comfort to hospitality. I give them a 10.

Amaizing experience best hotel!

The staff were all extremely friendly and professional. Beautiful hotel with very comfortable rooms. Sent cupcakes to our room as a birthday surprise for our mom.