This is a typical Novotel, slightly dated and tired, dressed concrete look. The kind of hotel one only uses to sleep and have breakfast. If these are the only benefits you’re after in a hotel, this offers quite ok value for your Euro. Staff is friendly and supportive

a 4 story hotel with one elevator is not very convenient. wait times to get to your room are long. the location is in a suburb of the city, thus public transportation is very limited. Overall a nice stay

For the relatively cheap price this was an excellent one night stay in a superior double room. Bed was comfy, plenty of pillows, good seating, easy car parking (should be free), friendly and efficient service. We had a meal in the restaurant - the drinks and food came super quick and dinner was very tasty (fish n chips). The waiter / chef was awesome - friendly, efficient, professional, quick, multi tasker and well presented. Issues with our stay - we had to run the shower for about 5 or more minutes before it got to the right temperature - pressure wasn’t that great. The other issue was the pool being shut just because it was raining. Really? Would we get wet or something?

The staff was very friendly. The hotel is very basic but clean. We will stay here again the next time in Maastricht

The restaurant and bar staff were accommodating and friendly. The chef was good and the food was very good---even though the selection of dishes were small. We'd go back.

It was OK, but they had no dinner service & ran out of butter for breakfast. The room was a little stuffy & there was black mold at the base of thd shower. Staff were friendly & spoke English well.

The pool was go

Staff were extremely helpful and pool was very nice. No dinner options available at hotel due to staff shortages so we had to eat out locally. A 20 minute walk into central Maarstrict.

The hotel is old. Breakfast was average

Nice place to stay. Helpful staff. Convenient to the United World College; allso bus 7 to the old part of the city, train station, etc.

its not a huge hotel but has all that one needs. Staff is very good and supportive.

its not a huge hotel but has all that one needs. Staff is very good and supportive.

A very nice hotel with very friendly and helpful staff

During low tourism, and low occupancy, I would have expected more. We left 1 day early, due to changed travel plans, I accept that the fee was non-refundable. However additional charge for car parking / when the car park was empty and charging for coffee on final morning, when we were not using the extra paid night is simply poor. Good gesture of free coffee and free parking would have encouraged my return. Next time I'll stay somewhere else...

A truly excellent overall experience!

Friendly and helpful service

Clean and friendly with a very good breakfast. There was a hotel shuttle to TEFAF which was very good.

Clean and friendly with a very good breakfast.There was a hotel shuttle to TEFAF which was very good.

Went to the restaurant and could not eat. Empty tables but the chef had said no to more guests. If you want to keep up to at least 4 stars, you need to sort that out. Also not very friendly, the waiter who told me.

The staff did everything they could to make our stay as pleasant as possible

Great hotel, very good service. We were upgraded for free to a nice junior suite, because it was available and we were with two small children. Very thoughtful and much appreciated!

Great hotel, very good service. We were upgraded for free to a nice junior suite, because it was available and we were with two small children. Very thoughtful and much appreciated!

Lovely staff very cleanFood excellent, free taxi into town.Pool fab for the children

Lovely staff very clean Food excellent, free taxi into town. Pool fab for the children

Neat rooms, y good breakfast. Great terracce at the restaurant with pool, playarea. Outside a bir boring but food as soon as you enter. Good service

the hotel offers everything which is needed either for a stay for business or for leissure with a family. Good breakfast, clean rooms (a bit small for families), a nice lobby and bar, a good restaurant with fresh food, bikes to rent, an outdoor swimming pool, table soccer and table tennis etc.

the hotel offers everything which is needed either for a stay for business or for leissure with a family. Good breakfast, clean rooms (a bit small for families), a nice lobby and bar, a good restaurant with fresh food, bikes to rent, an outdoor swimming pool, table soccer and table tennis etc.

Friendly personnel, appreciated the free shuttle service to downtown, final booking price varied a bit from the expedia offer. would book there again.

Very comfortable stay, 20 mins walk to the town through a perfectly reasonable residential area then through some shops and over the station bridge to end up directly in the old town. No problems for us booking the shuttle bus. Hotel provided plenty of outdoor games for the kids as it was warm including basketball, football, table tennis, patanque, a small swimming pool and swim and slide, plus indoor play area with bricks and an xbox360 connect. Restaurant looked very nice too, very relaxed atmosphere, all perfect for our needs.

Amazing experience with one mention: we could not use the propertys Wi-Fi at all as advertised. Food at the hotel was amazing.

Situated close to the town, bus stop near by for town + Maastricht railway station. Rooms very good, swimming pool. Very clean. Evening buffet nice something for everybody.

Situated close to the town, bus stop near by for town + Maastricht railway station. Rooms very good, swimming pool. Very clean. Evening buffet nice something for everybody.