Room was spacious, clean and well serviced.

We stay at the hotel on July 7-10. All staff are very friendly and helpful.

Excellent hotel

Service is excellent. All the amenities and hotel facilities eg pool and gym is so good. Only defect is night blind cannot be shut fully. Otherwise everything is perfect.

ANA hotel chain is known to be very highly rated. The best part about it was the delicious, well-serviced buffet breakfast. The staff is friendly and very quick to accommodate all my requests (ice buckets, extra towels, etc). That’s the positive. The room was standard, like typical Hilton type. I did like the extra amenities, like thick bath robes. Wish the toilet area was separated from the shower/bath area. Also, the hotel may be centrally located in the city, but it was not walkable to any convenient train stations. We had to take a taxi everywhere we wanted to go.

Our first three nights in Japan were perfect because of this hotel! The newly remodeled room was comfortable four our family of four (they brought in an extra bed) and the service during the entire stay was top notch. The pool was so fun for our kids too! The amenities and food at Club Intercontinental were amazing and we will miss the beautiful breakfast spread. Thank you for the warmest welcome to Japan!

Awesome Hotel would stay there again and again. Rooms are recently renovated, and staff are amazing. Breakfast was extensive and pool was beautiful. Most Staff spoke English well and very accommodating. Train station just a few minutes away by walking.

Japanese breakfast at the club lounge was impressive… dinner however needs alot of work not enough variety and hot dishes were so-so. Service cleanness and location are great.

Facilities under renovation, sadly. Room dusty. Pillows good. Hotel lacked ambiance overall.

Needs some chairs in the lobby while waiting

Great hotel in fantastic location

Pictures that were shown on the booking are of the renovated part of the hotel. at arrival we were given the old rooms which were completely different. I found an injection cap (orange) between the bed side table and the bed. I complained to the reception, and they told me that they overbooked and the rooms shown in the pictures were not available anymore. They gave us the old rooms and even revoked the club lounge access and we had to explain that it was part of the booking and shown clearly. They eventually checked the system and sorted it out. The restaurants are amazing. The laundry service and dry cleaning is exceptional. The coffee shop was great. Use the concierge for private tours as they have excellent facilities and all options for all budget types. We booked the private mount fuji tour with a private bus, great experience.

Great property in a convenient location and very helpful staff.

Amazing stay to attend a Fulbright reception at the US ambassador’s residence literally around the corner. Stayed in one of the renovated king suites which will be my ‘new home’ whenever I am in Tokyo. Direct limousine bus access from Narita. Must have access to the club which is beautiful and serene. Fantastic cocktails. Also, has the BEST French bakery. Subway station very close and convenient.

Excellent hotel. Perfect location and thoroughly recommend the club rooms and club lounge. Fantastic service. Thank you.

The rooms at the ANA Intercontinental have recently been totally renovated. It’s really an excellent modern space with a traditional Japanese touch. I highly recommend it.

Great experience

Great, attentive staff.

Outstanding services and very friendly staff.

Convenient hotel in Tokyo ! Nice staff and great clean trims

My husband and I would come back here again! We highly recommend upgrading to the business lounge because it is seperate from everyone, on the 35th floor. you have la carte buffet for breakfast and you can also choose a traditional set, American or French set. It was a lot of food. They also have happy hour in the evening, view of tokyo. Sorta walkable to Roppongi probably a 20 min walk and little but of up hill. it is Kinda far from Ginza Line, we had to walk 500 meters each day the subway line, in order to get to Shibuya, Shinjuku ect. But I would stay here again because it is far away from the crowds in Shinjuku and Shibuya areas. It s peaceful and quiet. Staff is so nice too. We also sent our luggage to Kyoto.

The Intercontinental ANA had impeccable service from the time we arrived I was impressed with their service

Very centrally located. Crazy convenient for shopping, people watching, local food eating. VERY professional staff that represent the best of the Marriott/ Bonvoy brand. Great English skills to assist non Chinese speaking foreigners like myself. Well done.

Very kind! and Clean.

Best breakfast buffet

Excellent room and service and amenities

When I checked in, The Front desk was rude and unprofessional. The room had no WiFi for 2 hours after I checked in (both my last and temporary code they provided did not work)

Bathroom was broken so water overflows on the toilet. We have troubled approximately 2 hours during fixing it. I felt what is the five star hotels with watching trouble shooting process and their attitude. Furthermore, they do effort to satisfy our inconvenience with free break fast during whole stay. I will choose intercontinental first when I go to overseas countries.

One of the best Hotel we have stayed in , staff are absolutely fantastic, l highly recommend this property

Very poor concierge service. Once were sent to a restaurant that was closed. Another time sent to a restaurant that didn’t match what was asked at all.

Good location, good restaurants and good service

While this hotel is not in the area with most tourist attractions, it is quite central with a metro entrance right near the hotel making it easy to get around. We stayed here twice during our last trip to Japan and there seems to be some persistent issue with the IHG system think we have Club Intercontinental access but the hotel system not showing it. Both stays they were kind enough to give access but we had to ask and show email proof.