Great staff, so-so amenities. We were warmly greeted, but noted that the breakfast service was minimal (not in selection, but in quantity). Food was often sparse. The room was very clean and comfortable, but the air conditioner for the unit was not functional and we found a standing unit had been placed in the bedroom. Sort of loud and only really cooled the bedroom space. We were honestly surprised at how quiet everything was. That was a big plus!!

Someone was smoking in hallway, as son as I entered the room, it was smelling like food. Bathroom supplies were empty, not enough towels in the room. When I called the front desk they gave us hand soap and told us you can use that as a bath soap. Also bedroom had one giant air conditioner which we could not turn off or down.. see the picture

The was amazing! Very clean and roomy

Incomplete, dirty room, pool with mold and no maintenance. Poor service, incomplete and late breakfast. Unsafe

Dirty, pool out of service, air conditioning broke

After a seven-hour drive, I arrived at the hotel where we had reserved a suite a month in advance. However, when we arrived, the room was uncomfortably hot, and there was only a portable air conditioner, despite our reservation for a suite. I approached the receptionist for assistance, but he was unhelpful and responded to each inquiry with, “I can’t do anything for you. You can talk to the manager tomorrow morning.” When I asked, “How can I sleep tonight?” his response was the same.

Started out with a room facing the highway. It was kind of loud so asked to change to an inner room. The bed was very nice but the room smelled like a cigar and the hot water was sporadic. The free breakfast was tasty and Monica at the front desk was extremely helpful. Good location.

The staff was very unhelpful. The breakfast was out of almost everything. There were no drinks available. The eggs, sausage, biscuits and gravy were out by 8am and never refilled. And there was a broken outer door that let any one walk into the hotel from the street.

The hotel cancelled our reservation at 11:30pm the day of the reservation without notice. We arrived at the hotel at 11:30pm, after an 8 hour drive. When we arrived, the hotel told us they overbooked and we had no room. Check in was at 4pm but they did not try to contact us in any way before we arrived at night. The hotel did not suggest other hotels in the area or help in any way and we had to scramble and call hotels on our own. Most hotels were booked up because of the state fair. This was a horrible experience and we will never boom here/with this chain again.

Nice

I had a terrible experience at this hotel. The staff was rude and unhelpful, and there were few options for their breakfast. I would not recommend this place to anyone.

The room smells very musty from upon entering. There was a box fan running in the room which made us curious. The room was warm, but we left pretty quickly to go get food. Upon leaving the room, the thermostat said 76 degrees. I bumped it down to 67, when we returned several hours later, the thermostat still read 76 degrees, now we know why the box fan was in there. I called to see about getting a different room but there weren’t any others and there was no one to fix the air. In the morning getting ready for our son’s graduation, the room got up to 80 degrees.

The pool was not open all week. The a/c was not working, paint was falling off the ceiling. There was black mold on ceiling of the bathroom. Breakfast was bismal. Staff was great, friendly and helpful. In short I will never stay again…

We booked a non-smoking room, but the room we were provided had been unused for multiple days as a smoker had been in the room prior and there was still a heavy smoke smell the second you entered room, the next room offered had a portable ac and fan, yet the room was still 80 at all time and very very loud. We ended up leaving and staying at a different hotel due to these issues.

No hot water for the length of our stay. Pool was shut down for maintenence the whole time we were there, I booked this hotel specially because they had an outdoor pool. Breakfast was supposed to be from 630 to 10. We went at 730 and waited an hour for them to restock food, the fountain soda machine and juice was all out of order so we just went to a restaurant for breakfast. The room was really large and clean and nice but other than that, it was nothing as advertised. I was refunded $25 becauae of the hot water issue even though i didnt request it so thats a plus.

Was not well kept. Bottom of bath tub peeling, shower curtain ripped. Ice maker broken.

Hotel was comfortable clean and had a good smell. Supplies were readily available and our room was spacious. The couch pullout bed wasnt really cozy but it worked for us.

Worst Staybridge suites I have ever stayed in. It’s clear whoever is in charge of this hotel does not care. The pool was out of service all week with no notice in advance. Overflowing trash cans outside. Zero housekeeping, even though it was specifically requested twice. The breakfast bar was abysmal as well, and of the three mornings we had there, not once was their coffee available…at breakfast. Hope you or your kids like to take a shower at the same time as your bath because the showerhead does not turn off, no matter what. Unloading a lot of luggage? Hope you’re ready for a work out, because there’s only one service cart for the entire hotel!.. and if you are lucky enough to acquire it, it functions more as a sled than a cart, obviously needing service a long time ago. Overall, I would not recommend this hotel to any families, or anyone expecting any basic amenities. We’ve stayed at many Staybridge suites in the past, and this is hands down, not even in the same league as our previous experiences. This is more on par with a $50 cheap hotel , not the 120 a night we paid. Obviously will never be back here. Avoid if you can.

staff was wonderful. My only real complaint was that the stove did not work. I picked this hotel precisely because it featured a full kitchen. There was no oven, only a cooktop which did not work. We were offered the chance to use a stove on an empty room upstairs, but my husband thought that too inconvenient.. either the food would be cold by the time we took it back or we had to bring everything up to the other room. A Microsoft outage meant the manager was not sure of which rooms on our floor were empty, he just knew there was an empty one on the third floor. There were stations for luggage racks on every floor, but we only ever saw one cart and it was gone between the time we went down to our car and came back to try and grab it. One cart is no where near enough for 3 floors of rooms! Also, if people keep taking them, then you need to have staff keep track of them. Disappointed that pool did not open until 9AM and closed at 9PM, would have liked 7AMor 8AM -10PM. Rooms were clean and partially updated. Rugs were universally old and stained. There was a big stand up air conditioner in the central room of our suite, with a hose out the window. It did keep things cool, but was a bit strange. Breakfast was nice. There were scrambled eggs and sausage both days. The first day premade omelets were an option, the second day it was sausage and bisquits. My son and several other kids were disappointed not to have waffles, but there were plenty of otheroptions.

When i received my room keys and went to my room. I noticed a horrible smell, used food cups, bed wasnt made and that the room belonged to someone else already. I immediately let house keeping know and the front desk staff what happened. This was unsafe for me and my family, i most likely will not book a room at this location

The pull out bed in our suite was broken and had food crumbs under the pull out mattress. The pull out couch needs to be replaced.

Rooms were clean, but property is run down. We didn't get the room we reserved and check I took 25 minutes.

Nice hotel and able to accommodate my family. Pool and complementary breakfast was a plus.

It was a great experience with hotel staff but the coffee maker had coffee filter in it with super old coffee that had half of the filter grown with mold on top! Room needed some definite repairs. Garbage disposal dosent work at all, paint bubbling in places, trim missing on floor around closet area in bathroom. It’s a very nice hotel. But the workers definitely need to step up the cleaning and breakfast was completely empty and hour before it was over. People waiting on food to come out to eat and feed their children.

Every staff member we came in contact with was super friendly! The breakfast was always good and the girl that does the breakfast is so nice

The outside of property looks great the inside is getting really run down. Deadbolt did not work and never got towels we requested. The breakfast was awful and with in first 20 min everything was empty.

Check in was at 3. Arrived at 4pm. Waited until just after 5pm to get room as house keeping had not cleaned room yet. Room in poor shape, floor not properly cleaned. Had to wait for towels from dryer. Found garbage and a battery on floor, baseboard door stopper laying on ground (broke off door). Stains on walls, remotes missing back covers. Window screens shredded, table and chairs had splatters. Tub surround moldy, toilet wobbly. Did not feel safe placing my crawling baby on floor (2 bedroom suite rented) due to cracked flooring and baseboards. The front desk clerk was working by herself and tried her best but this is a reflection of poor upkeep and attention to cleaning details and poor general maintenance of rooms.

The rooms were dirty, paint was missing from the walls, a window didn't close, the deadbolt on the room door didn't lock, no hot warm, the air conditioner didn't work properly, smelled of cat urine and weed in hallways.

Ac did not work in the bedroom was 77° went 2 days arguing with staff to get help and was told at 5:30 on last evening we could leave that night and wouldnt get charged after having to call executive offices! Only compensation after everything.Then had to find another place to stay at night.

This was a nice hotel! Very convenient and spacious. We had never stayed here before and would definitely stay again!

I would not recommend this property. Stayed in Worthington a while back and it was nice, decent area for a conference. Came down here this time with my family for the OSU commencement. This hotel is trash. Dirty, like, years of grime that needs a refurbish, spot cleaning isn't doing it. Ceiling in the bathroom looked like it collapsed once and was patched. No hand soap for the rooms, I was told to use the body wash in the shower. Had a fire alarm go off at 6:00 am and had to evacuate the building. People staying there was quite the eclectic mix, cheer moms to construction workers to what looked to be several recent parolees. One of the employees got on the elevator with us. She was high af. The odor of the marijuana permeated the air. Never again.

The service was excellent, room very clean. We had everything we needed.