Very nice staff, clean very comfortable. Really enjoy stay except for tv options wish the tv was a smart tv so we could have had more options

Good

I didn’t enjoy my stay

We enjoyed our stay and the staff always greeted us and made us feel welcomed

Everything was fine except for the pool not working when we checked in and when we checked out

ITS THE BEST PLACE TO STAY AT WITH ALL MAJOR STORES AND RESTAURANTS AROUND. I WILL BE BACK

Positives: The lobby is nice. The staff was pleasant. The air worked great! Most hotel room air isn’t super cool, so that was a plus! Room was spacious (junior suite). Negatives:The restroom wasn’t very clean. The shower curtain was visibly dirty, the shower wasn’t clean, the vents were hanging off and had rust, dust in restroom and room, and the shades on the lamps were visibly stained/dirty. The side table for the couch was peeling. Needs an update!

Nothing

Staff was very friendly. AC didn’t work in room so they moved us. Building is dated.

Very nice hotel. Conveniently located to shopping and restaurants. Just off main interstate

Pool was out of service for the entirety of my 5-night stay. Hotel was severely outdated and smelled a bit musty. Gym was tiny. Parking was limited.

Everyone that travels understands that the hotel holds events but it would be know to give guest a heads up when they check in. Or have separate parking for the event area guest who actually pay to stay there shouldn’t have to fight to find parking when they come in.

Staff was great, checking in was easy. The bed frame needs to be upgraded, felt the stable and noisy and that’s with no activity. The tub had draining issues and the ac unit worked great just really loud during the course of the night disturbing sleep.

Hotel fine, in good location. Staff friendly, Just, time for rooms to be updated

Constant loud noise both nights I stayed there. First night had to call the front desk and didn’t calm down until 4 in the morning. Following night again constant noise until 2:30am.

For the price we paid for this hotel there were many amenities lacking. There was no shower cap, nor make up remover. When I went to take a shower, since I had no shower cap, I shampooed my hair only to find that there was no conditioner in the pump bottle in the shower. When I called the front desk for conditioner, about 10 minutes later, someone came to my door with shower gel. I had to explain to her that I needed conditioner and had to wait again for the conditioner. The pool did not open until 10 AM. I had planned an early swim before having to leave at 10 AM , but the pool was not available. The gym had no towels which was unfortunate. One of the two elevators was not working but then the second elevator also went on the blink and we had to take the stairs up and down to our 3rd floor room. This hotel was a big disappointment for the price paid.

Tatiana was very pleasant and had a beautiful personality during the check in process

Overall, a great place and value, if you are going in to Baltimore or nearby and want someplace convenient to stores/restaurants and the interstate -- staff was incredibly friendly and helpful. The only drawbacks are that (a) it is so popular that locals seem to use the bar as a hang out towards the weekend (which makes it busier), and there are events (parties, etc.) in the conference rooms that also make it busier on some nights. But it is very popular, and I see why. Thank you for our stay.

Everyone was extremely nice and helpful hotel and room is very clean and in great area.

We were put in a room that the AC didn't work and the blinds wouldn't open and they immediately rectified the situation and moved us to a different room. We have stayed here multiple times and the only thing negative is they charge for breakfast when right next door at the Hampton it's free

Great location! Great customer service! Great breakfast! Rooms need updating and modernization!

Should offer free breakfast like other, lest costly hotels.

This was by far the worst stay out of many other stays at other Hilton properties. I have never been charged for parking at a Hilton Garden Inn nor was that charge explained on the booking website. The room looked like it needed ro be refurbished. The housekeeping staff did not clean or restock the room with linens or consummables. The duvet had a large rip in it, several of the towels were threadbare, the room clock didn't operate, the sink was clogged and very slowly drained and there was no safety mat for the shower. I believe some monetary refund is in order...when might I expect that refund?

I’ve stayed here before and had a better experience. However this stay wasn’t the best. I felt that the room was dingy and I guess housekeeping is done every other day and that’s something new for me. I understand it’s policy so I can’t really get upset about that change but for the money that was paid I had higher expectations for this hotel. The hotel staff were very nice professional and courteous during my stay. I also feel that they should update the property. The bed was uncomfortable and hard to sleep on.

The hotel and staff was great. Hidden fees and priced amenities were not noted. For example, paying to park at the hotel as well as using the wifi. Also, my pending charge was higher than price of room. When asked, I was told an incidental charge and will be removed, but I was not informed of it ahead of time.

good seating and lounging area

The hotel staff were nice but my room needed updating. The window blinds were broke so I had to get a chair to stand on and manually roll them up. The bedding is old and the pillows need replacing. For the price I paid for the room, I expected better quality.

Excellent

Friendly staff

Location is excellent, staff is great

For starters the room i booked wasn’t an available so I had to settle for a different suite with a small bed and there was no monetary compensation. There were shabby repairs done to water damage that was visible in the room. Lifting tiles in the bathroom. 3 of my 4 days I killed bugs in the room.

Great location