Quality was fine. Check in experience was chaotic. No information given regarding which way to rooms, breakfast, pool times etc

We have stayed at the hotel before as a family & liked it so thought it would be perfect for a night stay before heading to Lapland the next morn. We paid for a suite because we knew we had an early start and wanted a good nights sleep…it turns out our suite was next door to the plant room & it was so noisy neither me, my husband or our 3 year old could sleep. The headboards back onto the plant room. My husband complained & after some to-ing & fro-ing we were eventually told it was a ‘known problem’ and we then had to ask to be moved. We were told we could move to a room on our floor, however when the key arrived it was a floor down. It was a downgrade. No one offered to help move us so we had to carry a sleeping 7 year old, and over tired 3 year old & all of our luggage at 10pm. (We had asked if we could leave some of our belongings in the original room but were met with a shrug). I cannot explain how uncomfortable the bed was in the downgraded room & neither I nor my husband got a good sleep. Come morning time on departing I headed to reception to complain. I asked why were people being put next to the plant room if it’s known to be noisy. Was told it wasn’t a known problem (contradictory to the night before) & offered PUDDING tokens?? What would I do with them!! I was eventually refunded £60 which I am not happy with given the dampener it put on the trip & the lack of sleep we had. Really not good enough. We would not stay again.

Lovely stay but yet again jacuzzi not working big disappointment

We stayed here for 1 night after visiting Lapland U.K. which is a short distance away so very convenient. My booking didn’t include breakfast but we did however order dinner in the evening and the food was nice. It was an overall arrange stay nothing special. Would I book this hotel again, probably not.

Staff were helpful and friendly. Hotel was dressed up lovely for Christmas. Very family friendly hotel.

Room was not ready for the 3pm check in. No activities for the children, despite being provided to other families. Once we had access to the room, it was only set up for 4 not the 5 of us. We were heading out and arriving back late evening, so asked the 5th bed to be made whilst we were out. On arrival back with 3 very tired children the room had still had not been made up. The room was clean, but the bathroom was falling apart. We didn’t ever receive enough towels, glasses/mugs or water for all of us.

Hotel is okay, nice enough and certainly worth the 80 quid. Dissapointed by the pool being out of order. No explination why, it was filled and warm but no swimming. Quite annoying when thats a big selling point to the property. Otherwise a good trip. Breakfast was great.

Checking in time was very long. one person on the desk who took her time while there was a queue forming. Room was so cold. the AC was blowing out cold air (even though on 30 degrees) - tried to get hold of maintenance but no one answered - cleaners kindly provided an extra radiator. We tried to order room service for 30 minutes with no answer, before deciding to get Uber Eats instead. the 3 stars is just for the amazing cookies provided at check-in.