From valet to check in to the stay, we had a ball! it was great!

I stayed at the Westin from Friday to Saturday, and overall, the experience was disappointing. When I arrived, there wasn’t much staff available, and when I inquired about valet parking, they informed me that they couldn’t charge my car while it was in valet, so I had to park myself. The layout of the hotel was confusing—you need to take one elevator to reach the lobby and then another set of elevators to access the rooms, which was frustrating. The front desk staff were snappy and rude, often not understanding basic questions. While the room itself was nice, one of the provided water bottles had already been used, and there was no closet or ironing board, which I found odd. I requested extra towels for the next morning, but they took a long time to arrive. Additionally, when I asked for a late checkout, my request was rudely declined. Overall, while the hotel itself was nice, the service and experience didn’t live up to the cost.

Our stay started off with a negative feeling when valet informed us that not one person knew how to drive a stick shift. We were more than willing to pay for the service, as we did not want to drag heavy luggage through the parking garage, then through the mall area, and lastly through the hotel lobby. Once we arrived at the front desk, we wait patiently for our turn until a teenager cut us in the line and the front desk lady helped him without acknowledging our presence. After waiting AGAIN, this time not so patiently, I told her that was rude of her and the patron and she could have handled that differently. This all happened within our first 30 minutes at the hotel. It put a damper on our stay and we will not be returning.

Great place convient to tourest areas on foot

Newly renovated, clean, great service

Not clean

Staff were great. We arrived very early and they checked us in. Had a terrible experience the previous night at another “hotel.”

Dining options were plenty and the hotel is located in a walkable area with a mall and other retail stores. Check in was fast and the room was clean. I had accidentally booked a double and they were able to get me a king sized bed right away. Great service.