Employees were not communicative. No one told us how to use the self parking. Had to walk several times from the parking lot to the front desk. And they put us in the farthest room from everything even though the hotel was empty. Very disappointing experience. Save your money and stay at a regular hotel in town.

Service was excellent!!! A lot of walking as the resort is massive. Very clean and Palomino island is unmatched!!!!! Just beautiful! Edwin in the Palomino beach and Omar at bell stand made our trip just perfect!!

Clean

Beautiful resort - recommend highly.

El Conquistador was definitely a great choice for our 2-night getaway in the beautiful East coast of Puerto Rico, As a born and raised Puerto Rican, I remember going to this resort as a kid and visiting this time around definitely gave me a bit of nostalgia because the essence of this resort is so well kept. I recommend staying at El Conquistador for about 3-4 nights making sure to stay at Las Vistas, as this would give you the proper experience and the time you need to enjoy all of the offerings of the resort. All of the food we had at the resort was delicious (special shoutout to the octopus arepa at the Palomino Island resort and Ventanas for their Mamposteao rice). We initially reserved a room at Las Brisas which definitely have the best ocean view, but unfortunately we could see that these rooms were outdated and some of the humidity signs were there. I believe the property could work on improving these rooms so everyone can have the proper luxury experience the resort offers. We moved rooms to Las Vistas and let me tell you, it was a DREAM. 360 degree change from our old room so I definitely recommend everyone to book these instead. The Palomino Island is a beautiful aspect of the resort and we enjoyed it very much. All areas around the resort including pools, hallways, grass spaces, golf courses are so well kept. The length of our stay definitely gave us the opportunity to have a taste of the amazing resort this property is without getting monotonous, will return!

Visiting the facilities and staying was wonderful experience since; the location of the hotel has an amazing view of the Caribbean site. There still work to improve hotel operation; but I was amazed to see the Dimond trophy at the lobby front desk. Congratulation to the staff for their achievement has a five-star hotel. God Bless America.

We enjoyed Palomino Island and the Waterpark. Palomino Island is definitely the best thing this hotel has. We did not like the fact that they still allow guests to smoke in all areas (We sat by the pool and there were people smoking all around us and same thing happened at Palomino Island) The self parking area is far from the resort and they charge a daily parking fee in addition to their high resort charges. Also, I don’t know what it was but the hall leading to our room smelled awful every single day we were there. We stayed in Las Brisas.

Great time!

Super

The bathtub feels dangerous and was slippery.

Amazing place!

The noise from the rooms on either side of us kept us up all night. The tub is about one foot lower than the bathroom floor and there is no warning. My daughter fell on her back getting in. The teleférico wasn’t working so they bused us to the dock to get the boat to Palomino. There was construction all over the property. Overall, only an ok experience. Might be better once they finish the renovations.

I did not like the self parking making a phone call from a machine having to use a signed reciept to get in and out of the resort after you register for your stay. Plus the 16 dollar parking fee which is charged as well. Per night. I feel like guests should park for free. Plus getting charged resorts fees on top of the room payment. 174 resort fees that I dont even know why?

I got the best room with the best view ever

This was one of the best properties I’ve ever stayed at!

Water park and pools were very nice. Property is kept clean and very nice. DJ at night is great with pool table, if you want coffee smoothie sweets coffee shop is great an open 24 hr.

Everything was very nice, except for an employee at ventanas restaurant

The resort is beautiful but there are serious issues. Our first room smelled horrible from mold so I requested a room change. They still charged me the full $560 room rate but I demanded they compensate me so they gave me 3 days of complimentary resort fee. Due to the hurricane many rooms were wet so many guests had to have their stay modified. The beach is awesome but the boats often break down so they bring in smaller boats to bring you 15 minutes to the private island for the beach. The food in the restaurants is mediocre and very expensive. The breakfast buffet is $32 for very few food options. I will say the staff was excellent and the pools were nice. We liked the water park and lazy river although you must be 48in for the water slides. The stores in the resort sell mostly junk and it’s super overpriced. I was also hoping for more kids activities. Not sure if I’ll go back.

Such a beautiful resort I will definitely come back to stay again.. recommend

Was only 1 day but we used all the services. Restaurants, coffee shop, pool, beach. Was great experiences

Recommended had a great time with family at el conquistador looking forward to stay again!

Very beautiful resort. Lots of construction still going on. Over all satisfied with our experience

It’s was our honeymoon 😊😊very beautiful resort very upscale 😉 the morning staff are beautiful people ❤️the evening staff are horrible !! They try to over charge for everything ! Billing stated $141.00 but once I got to the resort they tired to force me to put an open credit card on my account with a charge of $200 that made me upset!! My bill was already at $1100 something !! So I refuse and only paid what was on the bill !! Please get yourself a rental car it will save you time and money !! Don’t walk it’s too far and they will not give you a ride the night staff just drove by us and did not ask for a ride !! Very rude !! But the resort is beautiful hands down I love beautiful views my room had the ocean!!! Views !!! Amazing also everything is over price I used the atm it charged me $8 !!! Also the woman dress niced and covered !!! Kids we welcomed there is no shuttle bus to take you to airport taxi is $125 only at the resort tho !!! You can only order Uberx also no free morning dish that’s a lie !! Enjoy your stay we did also when I checked out they tired to charge me $80 !! And could not explain why !!!

Excellent view of the ocean (breath taking)

Family Friendly

We stayed for six days. The staff was amazing. Cheerful, and helpful. You could tell they enjoy their jobs. Nothing felt “customer service” forced. When they asked, “How was your day? What did you do?” They genuinely cared. Puerto Rico is beautiful and so are its people, inside and out.

Excellent

The hotel staff was not able or allowed to price match what was available online from travel websites outside of their own for extending our stay. Communication and preparation about the Ernesto storm (August 2024) could have been better as our room was fully exposed to it, rain water infiltrating into our room with the wind, noise, roof leak, soaked rugs. Beyond that it is a beautiful place.

Great family moment got ruined when my nephew suffered critical knee injury in one of the slides of El Coqui Park. He will need surgery. That specific slide attraction should be closed.

We were a party of 8 we rented 2 rooms. both our rooms got wet inside because on the Ernesto storm. One room was replaced with a room in the new building. The night before our check out we went to the front desk and asked if we could pay for another night because of the storm and black outs in the area we really didnt get to do all the activities we want to do. We had Ferry tickets to Culeba which we couldn't use or reschedule and they don't give refunds. The resort staff would not sell us another night or even approve us a late checkout. I sure the resort had a lot of cancellations because of the storm. I even told them our the one that was not changed because of water damage let us stay there for a late checkout because it needs repair they said NO. Luckily on our checkout morning we asked another team member at the front desk it she could please give us a late check out and she was nice enough to do it, I wish I could remember her name because the pools were cleaned from the storm on our check out day and we were able to enjoy them with a late check out.

Fantastic from beginning till end and everyone that worked there was amazing.

Lovely get away