We just love Turtle Bay we have been visiting for years and always come back.

Best place ever staff were so kind and helpful... Thanks so much

Beautiful

Excellent staff and beautiful resort!

This is an amazing resort! Every room has an amazing view of the ocean, the ovations on the rooms and facility is amazing, and there are so many activities that can be done within walking distance of the resort. Highly recommend this wonderful resort and location!

thanks

The resort is huge and very beautiful. Food is also good even if there aren’t many options. Down sides they don’t have Kidsclub and they don’t do turn down which is odd.

Incredible hotel will go back anytime.

This is my 4th summer at this property and my family and I love it! Surrounded by so many beautiful beaches and options.

Beautiful property with an attentive and wonderful staff. Bungalow rooms are amazing.

It's our second time coming to Turtle bay resort and pleased with our stay again. Hotel and amenities are top notch. Only downside is restaurants. Breakfast buffet is great but dinner menu is so poor. They need to give people more option with deeper dining menu at restaurant.

Interior refurbished, but exterior shows its age. Too many complaints to detail in this review. Poor, poor poor. Definitely not up to traditional Ritz Carlton standards.

Great resort! Wonderful friendly staff!

Everything was excellent other than the check in. They installed a new computer system a couple of days prior to our check in and they were having issues. Had to wait quite a bit in line to check in. Actually didn’t have our reserved room, but made amends. The hotel and grounds were outstanding. A lot of add in’s and options. Very friendly staff. Very nice stay.

Property itself is nice. Recent Ritz conversion but service is not a Ritz or on par with a Four Seasons. Service is like a regular Marriott or Hyatt. Nickle and dime for everything makes you despise the amenities. Much better options elsewhere.

Incredible stay. If you have the money, pick here!

Lot’s to do here, enough subbed is great, and the area was quiet and relaxing.

Turtle Bay is amazing. Top notch place. You really could not ask for more.

Awsome!

Best hotel my family has ever been to. Wonderful staff and facilities.

My daughters and granddaughter loved the resort, it was beautiful. We were fortunate that the things we had plan were closed by and the drive was amazing! Definitely we will be returning the next time we come back to Hawaii. Thank you for an amazing time!

Absolutely beautiful. Staff is wonderful and friendly, super attentive. Beds were comfy and blankets soft. Spacious room with beautiful view. Only 2 complaints- the power went off in the early morning (5am) and was off for several hours. My family needs a fan to sleep so we all got an awful nights rest. I reached out and asked what was happening and it wasn’t until hours later that I got “we are sorry” Also, the surf lesson was a big disappointment. Very expensive and my son only got the try a wave 3-4 times. The shop tried to make it right (thank you!) but he wasn’t able to make it back for another lesson. Other than those two things, it was lovely.

Great place

Food was average and below compared to the ridiculous prices.

Beautiful resort!!

The lobby was beautiful. The beds were uncomfortable. The additional $50/day for the resort fee on top of pretty steep room rates was annoying.

Best hotel on the Island

We chose this resort for its family-friendly reputation, but this experience has left us deeply disappointed and concerned. I strongly urge the management to improve their monitoring and enforcement of appropriate behavior to ensure a safe and suitable environment for all guests.

Great remote location in paradise with spectacular views of the North Shore. Rooms, food and service was fabulous. High end amenities and lots of on-site activities.

The only thing that may have justified the high price per night was the beautiful property and location. Other than that...no sense of traditional hospitality you'd expect from a 4-star hotel. The service quality was average and appears selective at times. We found out at checkout that the hotel was unsurprisingly owned by a private equity firm. Lastly, and this is what ruined the whole stay for us, the ignorance shown by the staff at the Sunset restaurant at the pool side. We planned to have dinner there. When we arrived, we were completely ignored by the staff. I approached one waiter and got a curt answer that this is a walk-in only and if any table becomes available we can sit. Meanwhile, there were 3 small tables put together with a 'reserved' sign right next to where we stood. While in shock of the unwelcoming attitude, one lady customer stood up and asked if we would like to take her table. I was surprised but sensed that she sensed the rudeness from the staff towards us and was trying to help because there were still plenty of food on her and her friend's plates, but she insisted they were leaving anyway. We reluctantly took the table and after sitting down and having no appetite left, the restaurant staff and someone who looks like a manager started separating the 3 tables with the 'reserved' sign and make them available, then one family who arrived after us was promptly seated. What did we do? Got up and leave as fast as we could!! It's 2024?!

Very relaxing

This was the best and beautiful resort . Turtle Bay Resort would highly recommend to anyone visiting Oahu.