It’s very old this property needs a major renovation

Unpleasant fiasco from start to finish. Sadly upfront paid 11.000.00 to Expedia, for four days accommodations at the Four Seasons Punta Mita in Rural Mexico. And my DRAMA began. Contacted the Four Seasons concierge to arrange airport transfers directly with the hotel for security purposes, nine emails later and 10 pm the night before my trip called the hotel for an answer and see is such service was posible. Booked an island four hours private boat tour, with hotel pickup , an hour to my departure, a very rude, incompetent staff from concierge called to change my pickup location, I didn’t feel confortable or safe changing my pickup location, the staff just said they where not to refund my $800 for the booking. I went down to the pool are as that was the only thing to do at the resort, the beach was rocky and the water was extremely cold, at that point I decided to cut my trip short by one day as I felt trapped and the best choice was to return back to the USA. Contacted the front desk and conveyed to them my desire on leaving, they said they cannot refund the money for the remaining day of my trip, contacted Expedia and they refused to help me out. The Four Seasons Punta Mita is nothing but an American TRAP in Mexico, definitely a place to never return…

Beautiful property

The staff and beaches are wonderful! Best sunsets I’ve ever seen!

It’s like haven on earth. Its very relaxing and beautiful. I will recommend for a vocation spot to whoever wants to relax their mind.

This property is my favorite of all other properties. It is a relaxing first class all the way. Peaceful. awesome food, and lots of options from just sitting and watching the waves to high activity levels. We will be back

Restaurants are limited and expensive. From breakfast to lunch, only one option. After three days, you feel so bored.

I know it’s Four Seasons but at 2k a night in the slow season in Mexico the price doesn’t add up. We could have stayed at any Four Seasons in the world for less. The price doesn’t add up. I stayed at St. Regis next door a few years ago for a third of the price. Also they gave us pushback when we asked for a 3 hour late checkout on our last day when we had been rained out one day of our stay and missed most of the first day from being stuck in customs. they tried to tell me they had too many incoming guests but the whole resort was dead the entire time we were there and we were checking out on a Sunday. After I questioned them they spoke to a manger and reluctantly accommodated. Not what I would expect from a slow and extremely expensive 5 star resort. Their spa services were stripped down 50 and 80 minutes instead of the standard 60 and 90 minutes, but it was still $1,000 for two 80 minute massages with tip.I filled out a long form telling them what areas I wanted them to focus on and they ignored it. I have had better massages for longer and cheaper at 5 star resorts in Orange County. Overall the resort is really nice and they were on top of the concierge service but I was not happy with the price and also the pushback on late checkout.

Really enjoyed my stay. Fantastic hotel and great staff. A bit overpriced for what you get but still great experience.

Really enjoyed my stay. Fantastic hotel and great staff. A bit overpriced for what you get but still great experience.

It’s a beautiful place, and the hotel infrastructure combines perfectly with the paradise. Service is great, and food very good.

It’s a beautiful place, and the hotel infrastructure combines perfectly with the paradise. Service is great, and food very good.

By far the best place to stay in Punta Mita! Gorgeous property, attentive and friendly staff. Pool water could have been more of a refreshing temperature, a little on the warm side considering the heat and humidity this time of year. We did pivot to the lazy river several of the days and that was relaxing and refreshing. The new Dos Catrinas restaurant and bar are amazing! Live music in the evening. The setting at Bahia was perfect and the food and beach view amazing. It was our anniversary and the hotel sent a bottle of champagne and chocolates! We also had a lovely set up of chips/salsa/guac and margarita fixings upon arrival SO FUN!

By far the best place to stay in Punta Mita! Gorgeous property, attentive and friendly staff. Pool water could have been more of a refreshing temperature, a little on the warm side considering the heat and humidity this time of year. We did pivot to the lazy river several of the days and that was relaxing and refreshing. The new Dos Catrinas restaurant and bar are amazing! Live music in the evening. The setting at Bahia was perfect and the food and beach view amazing. It was our anniversary and the hotel sent a bottle of champagne and chocolates! We also had a lovely set up of chips/salsa/guac and margarita fixings upon arrival SO FUN!

Maintained exquisitely. Service over the top. Food excellent. We had a mechanical problem with our room door and management made it right. This is indeed in a class by itself.

Absolutely incredible resort. 5 star service. Beautifully presented food. Stunning and clean rooms. Everything is just 10/10! By far the best in Punta Mita. Don’t bother staying anywhere else. We stayed for one night and moved on to other 5 star hotels in the area and unfortunately, no one were as great as the Four Seasons. Highly recommend to everyone!

Absolutely incredible resort. 5 star service. Beautifully presented food. Stunning and clean rooms. Everything is just 10/10! By far the best in Punta Mita. Don’t bother staying anywhere else. We stayed for one night and moved on to other 5 star hotels in the area and unfortunately, no one were as great as the Four Seasons. Highly recommend to everyone!

Service, location, security , it’s paradise, the Bahia restaurant was revelation, it could compite with the best five stars restaurants .

Service, location, security , it’s paradise, the Bahia restaurant was revelation, it could compite with the best five stars restaurants .

This is my 3rd visit to this resort. The service is first rate. All of the staff is so helpful and gracious. During this time of Covid-19, the attention to sanitization and cleanliness went well above expectations without the feeling fear that usually goes with it. We can't wait for our next visit!

The location is beaituful. The service of ALL the staff is extraordinary

over priced. basic service. over rated. under whelming.

over priced. basic service. over rated. under whelming.

Excellent hotel and service even through these challenging times.

friendliness of the service staff and the beauty of the grounds

If you need to 'just get away' and have a relaxing beach trip with no wave runners, locals trying to sell you stuff on the beach, annoying blaring music ... then this is the place for you. That saying "you pay for what you get" is so true with this Four Seasons resort!! Worth every penny!!

If you need to just get away and have a relaxing beach trip with no wave runners, locals trying to sell you stuff on the beach, annoying blaring music ... then this is the place for you. That saying you pay for what you get is so true with this Four Seasons resort!! Worth every penny!!

It was beautiful and the staff was amazing! The accommodation were very nice.

We absolutely love this property and will go back again next year.

Four Seasons was awesome. Room was fantastic, great gym, fun surf lesson and a splendid round of golf at the Bahia course. Adult pool is nice and quiet as was smaller beach area. Favourite Restaurant was the Bahia restaurant.

amazing customer service place has been updated since last year - new improvements

Gorgeous property. Spread out and not overcrowded even during spring break. Wonderful staff and service.