“I had a wonderful experience at the hotel overall. The team was incredibly friendly and polite, and the restaurant was fantastic—especially the breakfast buffet, which was a real highlight.

I have excellent time in the hotel and enjoying my time with excellent place and wonderful friendly staff and services

We booked and paid for a premium king room with a full Bosphorus view. When we checked into our room, we had a view of another structure 20 feet from the room. When I called to change our room, the front desk literally told me “yea well you’re on the 3rd floor so there’s not a full view there”. What kind of response is that? It’s not my fault or responsibility that I’m on the 3rd floor and therefore I don’t get the view I paid for. They didn’t have any other rooms available that night and told us they’d change our rooms in the morning. So we didn’t unpack that night. Woke up, reminded them of the change, and went out for the day. Came back around 6PM - which is ample time for them to change rooms for us - and a new room wasn’t ready. After I expressed my unhappiness, a room became available in 5 mins. Fine, thanks. Even worse than this, some floors of this hotel are smoking floors. Every time someone lit a cigarette, the smell of it came into the room through the ventilation. It was disgusting. One morning we were woken up at 6am in the morning with the literal smell of raw sewage. I ran to the bathroom to see if our toilet overflowed or something. Nope. Somewhere I guess something happened with a toilet or sewer system, and the smell came into our room through the ventilation. We had to shower and dress with this smell. When I complained about this, I was asked if we had any accidents… no. Said they send somebody to clean our toilets. Great problem solving, thanks.

Didn’t like housekeeping care or cleanness of room

The hotel staff is extremely helpful and very helpful. Hotel is in a top notch condition.

The property was nice but it sits on a hill which makes walking back and forth difficult.

Property was in a good area and near transportation .

The restaurant is mediocre All the plates are bad

We had a great family time at the Ritz Carlton in Istanbul, celebrating a special birthday occasion! Special thanks to Meric who looked after us.

Excellent stay, with a great Club Lounge!

The suite was very good, very fancy

Excellent as always.

The location of the property is excellent for walking around Istiklal Street (one of the main shopping high streets) and Cehangir area : where a lot of locals live and go out. The hotel junior staff is super friendly and polite, but their English is almost non existent. Enter the people in suits : sadly the suits speak better English but present in a very unfriendly manner. Not sure if this was because we looked American or they are just plain rude across the board. Maybe a bit of both, because we could see carpets being rolled out for other nationalities. There is a clear difference between “professional” and “just plain rude”.

Excellent stay except that we reserved a room with a view, we got what they called a partial view, but really not even partial. A bit disappointing

The service was phenomenal! Location was great and the diptyque toiletries were a great Touch

The Ritz-Carlton Istanbul is a beautiful hotel, close to great areas and sights of the city, yet far enough away to feel quiet. The staff were wonderful and very helpful, from in-room service to helping us navigate the city and plan outings. I'd look forward to returning to this lovely property.

The room is half of the size of what is advertised!! It’s only 50m2 not 107m2!! I have stayed in more then 100 hotels this is first time I stayed at RC and found out that kids 4 years younger can’t swim in their indoor swimming pool!! When I questioned this no answer or bothered to call us back and explain!! I will not recommend RC hotel or Hotels.com for misleading information provided on their website about size of room!! Bad experience

This property exceeded our expectations. Our stay was truly wonderful and we wished we had longer at the Ritz Carlton Istanbul. We have travelled Europe for two years in a row amongst other destinations and have consistently stayed at 5 star properties throughout our lives, however the service received by staff at this property blew us away. The property is in a fantastic location and an easy walk to Taksim Square, Taxis are readily available at the lobby taking the stress out of organising your own, club rooms have high quality food and drinks which we were very satisfied with, the swimming pool area is stunning with ample space and bedding for guests to swim or simply relax with some music and food/drinks, the rooms are extremely clean and feature Diptyque products, comfortable bedding and a pillow menu. Lastly but most importantly to us I wanted to thank Mevluthan the absolutely wonderful staff member whom checked us in. His service and hospitality was incredible and I truly hope he receives the recognition he deserves. From the minute we arrived, Mevluthun provided a true Ritz Carlton experience. We are very grateful to him for going above and beyond to make our stay special along with all the other wonderful staff at the Ritz Istanbul. ’We truly cannot wait to return and also loved the thoughtful handwritten notes left in our room on a couple of occasion’s with chocolates etc. The Ritz Istanbul is impeccable in every way. Thank you.

Room is 10/10 Service is 10/10 Amenities 5/10 Not having a proper outdoor pool was a a bit disappointing The infinitely pool can barely fit two swimmers and located on the 2d floor , no rooftop terras !

Very nice hotel ,outdoor pool is a bit small but really great views and open air

I can’t say enough about the amenities and the staff here. My daughters and I had the most amazing stay and will definitely be back.

Amazing stay and service as always at the Ritz Istanbul. This is my fourth time staying here and every time the service is top notch.

Everything was great Staff was amazing, specially Mehmet at the front desk. He was beyond professional and helpful

Perfect stay.

The Ritz Istanbul is a fabulous top of the line destination.

Wonderful property.

Good hotel with nice staff. Good personal service but not up to 5 star deluxe hotel.

Perfect stay

The reception are good people

The luxury and treatment is just top class and property is nice if you dont mind to be in a crystal tower

Excellent service and what a beautiful hotel!!

Excellent hotel snd service