Excellent hotel and installations. Great for couples. If you plan to make some visits around the place, you will need your own transportation. It's far from everywhere.

Needs lots of maintenance in the rooms Fumigation is a must mosquitoes and spiders Food lots of improvement For the price you expect more Very nice pool Beautiful natural landscaping/loved t birds

The property, facilities, and personal was great. The only negative point was Sebastian, the guy from restaurant, he was not very kind on his manners when he talked about the hair of my pet. I guess for 300 usd per night he could clean the chair where my pet was sitting.

It's a really nice hacienda with a beautiful surrounded area. It's a bit used already. It would need here and there some new paint. But it has a lot of charme

Can’t rave enough about the staff and property! Loved every minute we spent here.

The place is amazong, well worth visiting. The rooms need renovation. The hotel is located in the middle of the jungle, so you have to expect insects and spiders. The problem was that the windows and doors didn’t kept them out, as they wouldn’t close completely. So we have a few visitors at night, spiders and a frog. Anyway, the hotel and place are amazing and unique.

The grounds upon entry were gorgeous and I had such high expectations. For clarity, this was the fifth hacienda we stayed in under the luxury collection in Mexico, so the bar had been set previously by the Santa Rosa, San Jose, Campeche, and Temozon haciendas. This one, while I get they want to maintain eco-consciousness and I get it’s in nature, we arrived with a rental car and three kids, which were swarmed with mosquitoes when we tried to get our stuff and kids out of the car. We’ve been to Mexico so we expect mosquitoes but this was crazy. It’s rainy season, but the hotel should really power wash off the moss on the walkways because it’s dangerously slippery. We had a frog in the room, a swarm of stinging ants in the bath, the bathtub itself has clearly not been cleaned in a very long time, the toilet struggled to flush, and the staff in the restaurant seemed annoyed by our presence which was a stark contrast from the other places, and the roof was leaking from the rain. My last complaint is the hallway wasn’t sealed off completely from outside, so mosquitoes easily got in. I generally don’t mind nature when I’m in nature, but want the room to be a refuge from further exposure, especially with my kids, from the elements. It just seems like it’s not being well maintained, which is a massive bummer. I will say they did let us check out super early (about 5 AM) and had a box of fruit for us since breakfast wasn’t available yet and that was very nice of them.

The grounds upon entry were gorgeous and I had such high expectations. For clarity, this was the fifth hacienda we stayed in under the luxury collection in Mexico, so the bar had been set previously by the Santa Rosa, San Jose, Campeche, and Temozon haciendas. This one, while I get they want to maintain eco-consciousness and I get it’s in nature, we arrived with a rental car and three kids, which were swarmed with mosquitoes when we tried to get our stuff and kids out of the car. We’ve been to Mexico so we expect mosquitoes but this was crazy. It’s rainy season, but the hotel should really power wash off the moss on the walkways because it’s dangerously slippery. We had a frog in the room, a swarm of stinging ants in the bath, the bathtub itself has clearly not been cleaned in a very long time, the toilet struggled to flush, and the staff in the restaurant seemed annoyed by our presence which was a stark contrast from the other places, and the roof was leaking from the rain. My last complaint is the hallway wasn’t sealed off completely from outside, so mosquitoes easily got in. I generally don’t mind nature when I’m in nature, but want the room to be a refuge from further exposure, especially with my kids, from the elements. It just seems like it’s not being well maintained, which is a massive bummer. I will say they did let us check out super early (about 5 AM) and had a box of fruit for us since breakfast wasn’t available yet and that was very nice of them.