Staff appeared completely diss interested in guests. Breakfast very poor quality

Wonderful inn, good restaurant and bar, within walking distance to Grasmere. Beautifully decorated, large rooms!

The hotel is in a beautiful location, the rooms were clean and spacious. The restaurant served great food and the staff were brilliant. Highly recommended and the view from the room way amazing.

Was in the Swan at Grassmere for a family birthday group booking. Was disappointed to see that the option of a deal of staying 2 nights with free dinner on the first night wasn’t offered through Hotels.com as it was offered at the Swan Hotel. Our rooms weren’t cleaned, bins not emptied or tea/coffee replenished during the stay and when I queried this the duty manager said that they should have been done but they must’ve been short staffed and gave me towels etc to do it myself. Food isn’t cheap and I ordered mussels in a sauce that was full of broken shells and what I would call barnacles still attached to the shells which were falling off into the sauce. It was sent back to the kitchen and replaced with a fresh dish of mussels which were clean and much better than the first time. Staff were pleasant enough but told us that it was more of a pub with rooms than a hotel. Some of my family had been at the Swan some years ago and loved it - but unfortunately none of us will be returning.

Lovely hotel staff were excellent very helpful. Meals in restaurant and breakfast very good. Nice large room will stay again when next in area. Iur German friends loved the hotel

Beautiful property with lots of character. Lots of neat nooks and crannies. Beautiful grounds. Nice restaurant.

The staff was attentive and welcoming. This is a warm, rustic hotel nestled in one of the most beautiful corners of the world that you will ever find.

Very good service. Room was spotless and breakfast tasty.

Lovely garden at the rear, rooms a good size and everywhere clean. Staff very friendly and the food was great and a good selection. Dog friendly and no issues. Will definitely be going back. Also 5 min stroll into Grassmere village so a perfect location.

Very well kept and looked after. Food was great too.

The location is great, just outside the village of Grasmere. The gardens were lovely and we had a family gathering there. Our room was a bit small for the two of us and we had to carry suitcases up the stairs. The service was good and the staff was friendly, however it took us two days to get some room maintenance even after reporting each day. The meals were quite good but the special last night of a stir fry with duck was not. Sadly the duck was over cooked; breakfast were okay although they mixed up the servings. Fortunately we caught the problem before my husband ate something that would have caused a serious reaction. It was very busy so perhaps the staff was overwhelmed.

The Swan at Grasmere was very welcoming, well kept and comfortable with friendly accommodating staff. The breakfast was lovely however we did feel the evening meal was their weakest aspect. The restaurant is lovely but one of our meals had over cooked chips and my husband’s meal was supposed to be pie of the week (beef) but was a surprise when he cut into it and got chicken! The staff quickly addressed this and brought a whole new meal. We did feel the cost of food and drinks was expensive but talking with other walkers staying in other establishments this seems to be the case in Grasmere itself. Our room (41) was very comfortable albeit immediately off the second car park. We didn’t notice any noise and whilst the view was not anything to rave over our room was very pleasant, comfortable and warm. Overall a pleasant relaxing stay.

Had a lovely stay at the Swan at Grasmere. Staff were all really nice and the room was great. The shower was also really good. Couldn't fault it and the weather was amazing. We would definitely recommend The Swan. The Bus stops right outside as well which was really handy. We didn't need to use the car all weekend.

Had trouble with trains. They accommodated us.

Proper old fashioned country pub, very nice comfortable rooms food quality was excellent and the staff very friendly. Good location easy to get to other places and grassmere is an easy walk. Overall couldn’t fault it.

We had a really lovely three nights at The Swan. The staff were great, the food tremendous and we had a cracking room with with a view out to the hills. Highly recommended, we will return! Thank you

Unfortunately we had a very disappointing stay at The Swan. Firstly, I booked this as it shows on Hotels.com as four star but it is in fact 3 star. I would not usually chose to stay in 3 star accommodation as experience tells me it's usually hit and miss. This was miss. We stayed 2 nights, on the first night we stayed in room 16, our room had an issue with the drains in the bathroom. It smelt of sewerage after we took showers. This was so bad by morning that we couldn't clean our teeth in there. After housekeeping confirming it smelt we were told we could move rooms and it would be available later that day. Our night in room 5 made us wish we were back in the room that smelt of sewerage. Firstly it was an adjoining room so we could hear the next room clearly, not good for a family room as we were trying to get our daughter to sleep while she could hear the voices of strangers. Secondly, it was at the top of the stairs from the bar with a three inch gap under the door. We had to wait for everyone to return to their rooms after the bar closed and our neighbour to go to bed before we could sleep. Thirdly, it was on the main road and the internal double glazing by the children's bed was broken so it was noisy. Then it got worse...at 2:30am we were woken by banging above us and someone walking round continuously for over an hour while on the phone. This was in the staff sleeping area. The building is very old and creaky so we could hear everything unfortunately.

Beautiful old building, nice staff and food.

Good location good staff and comfortable room

Can’t really fault the stay, it was only one night, friendly staff on arrival. Room was great and a comfy nights sleep. Breakfast was superb. Only little thing that may help in future is not having to get up and leave your table to order at the bar, I didn’t want to leave my food and go to the bar to order another drink would have been nice to have some table service. Other than that a nice stay and would stay again!

Food was excellent but too many dogs allowed in the restaurant

M

Really enjoyed our stay at the Swan, will return at some point.

The hotel was so convenient, a 10 minute stroll to Grasmere but the location was perfect, the best of both worlds. The satff, food and atmosphere added to the hotel stay, we cannot recommend them more!

The Staff were excellent, very customer focused and were always approachable. Thoroughly enjoyed our visit and will return.

We loved the refurbished bedroom very tastefully done &spacious The food was very good Staff friendly Only complaint was nobody to help elderly people to get their suitcases upstairs but apart from that we were very happy

Very friendly and helpful staff

Room really quiet and dark which supported in getting a good nights sleep. Food and drinks nice and reasonably priced.

Great well located hotel to explore the Lakes from. Recently renovated and attractive decoration throughout. Busy Christmas period and staff worked really hard to keep everyone happy. Great for dogs as well!

Amazing stay, that amazing we decided to extend our stay to another night! Can’t fault anything. Food is also great! Great dog friendly pub too. Will definitely recommend this place. We will sure be returning! Thank you

Food needs to improve, fantastic setting, brilliant staff, hotel upgraded to a high standard, the food let’s it down, especially the under cooked bacon & sausages at breakfast, & the greasy chips at dinner time.

Fabulous.😊We’ll be back.