Lovely stay Beautiful location and views Very convenient location to bathhouse row. Breakfast was just ok compared to other hotel breakfast. Needs some improvements I’d definitely stay again!

The large boat dock area was in disarray. Lots of trash in the water right next to the dock and appeared to have been there awhile. Most of the property had been renovated and was modern and clean, but stair well was very dirty and still needing repair. I really liked the room for the most part, but the bathroom needed repair. The toilet made strange noises when flushing and the bathroom fan was loud. There were rusty cracks around the back seam on the tub.

Beautiful Place very sweet staff

Perfect. Scenery

You should tell potential customers your policy on not cleaning rooms before they show up.

Excellent location. Great check in. Upgraded to lake view for $21 more a night

Being right on the lake was amazing

We stayed the weekend to drive into hot springs. The hotel itself was decent however the rooms were very dirty. It doesn’t look like they sweep or mop because my kids feet turned black from walking around barefoot. The sheets were stained and it didn’t look like they changed them at all. The pool was dirty there was trash and cigarette buds in the pool. The front desk staff was very friendly and had no problem giving me clean sheets and blankets.

Mold mold mold. I see other guests also wrote about the mold. I couldnt figure out the weird smell when I walked into the room. Then I bent down to wipe something on the floor that had spilled from the mini fridge and when I moved the fridge back I saw all this mold in the corners and around the floor area. Yes I took photos, but the option to upload is not working. They also do not offer room cleaning service for the whole time of your stay. So the guest have to clean the room, and go grt clean towels, remove the trash etc.

Nice

The road to the property is down hill

Looked like it was under some repairs. Other than that. It was excellent

It needed proper maintenance. Painting, bathrooms recaulked etc. Street signage repaired and erected. Sunday breakfast ended at 9:00. Sunday…really?

Was clean and comfortable enough but… Everything in the gym was broken The bar was closed for refurbishment so could not even buy a beer or wine Breakfast was a little limited with paper plates and plastic cutlery (maybe acceptable for this star hotel) It was all just a little tired and in need of some investment / updating - shame given the lovely location on the lake. Staff were friendly and attentive.

Didn’t hate our stay, but didn’t love it. The room and bathroom was very clean, but there was visible mold on the ceiling. The beds were comfortable and the pillows were nice. We were not told at check in that this hotel doesn’t offer room service at all unless you ask, but whatever. We asked for towels and had to go down and get them ourselves which added to my annoyance. I had a second large hold on my credit card after check in. So instead of the full price of the room, plus deposit I had another 211$ on top of my bill. The night clerk was friendly and said it was an issue bec I used a diff credit card than when I booked (which It was not, I only have 1 card) but that she was reversing it but couldn’t tell me when it would fall off. The pool was small but clean and the boat area was nice. We werent crazy about the breakfast and ended up skipping it both mornings and went out. The lobby is cute and clean. I enjoyed that this location wasn’t far from the national park area, but due to the issues we had will not use this property again. I’ve worked in this business, and a lot of these issues should not have happened. Especially tying up additional funds of travelers who are out of town and need access to their money.

The hotel is clean but needs some attention! We get to our room, open the door and was immediately hit with this horrible odor that smelled like cat urine!! The couches were sun faded and the other furniture needed some updates. The hotel did have continental breakfast which was a plus. I have stayed here in the past but the hotel was newer then. For the price I paid, I expected it to be of better quality.

The staff that checked us in and checked us out were very friendly. The hotel was clean and the room was clean and comfortable. We enjoyed sitting outdoors by the lake. The continental breakfast was also very good. Would definitely stay there again when in the area!

This hotel was disgustingly dirty and run down. Almost of all the workers reeked of weed. The hotel smelled like weed as well. People were smoking it on their balconies and therefore the whole pool area smelt of it as well. We checked in and was given a non serviced dirty room. Got a new room and it was filthy. I asked for it to be swept and they said they had no one to do it, but allowed me to get a broom and do it myself. Washer was out of service the entire time we were there. Asked for a discount bc the room was filthy. Was given 5%. They then put an additional hold on my card for the full amount of my room along with the actual charge. Customer service was horrible. Breakfast was okay. Would never ever stay here again. Oh also found a half smoked blunt under the bed. Left it there so im guessing its still there as well. I have tons of pics but it wont let me upload them.

We stayed one night at this hotel on our way back home from Little Rock to Dallas. If cleanliness is your priority, avoid this hotel. The room smelled humid and had a bad odor. We found several hairs on the bedsheets, along with some dirt and red spots, indicating the sheets were not changed before our stay. The bathtub was dirty, very old-looking, and had cracks. The vanity and bathtub did not drain properly, causing water to pool. The refrigerator made noise all night. Breakfast was very common and nothing special. This property is very unclean and needs a complete renovation and remodeling.

We didn’t stay. The ceilings had black mold all over it

Customer service was top notch. It was clean. Easy check in. The breakfast was great.

Room unclean. Front desk clerk was nice.

Stayed a week & overall it was pleasant for the price. The staff was very nice and helpful and the free breakfast was good. The room was clean, but the ceiling over the bed had a dark mold or was dark dust of some kind. The bed & pillows were comfy too.

Air conditioner leaked, fridge kept making a random popping noise. It scared me in the middle of the night. No body wash in dispenser, pool furniture had mildew on it, breakfast biscuits were like rocks, literally, pancake machine left pancakes half cooked. It was a place to lay my head, that’s it.

Always enjoy a great stay.

The room was ok, although the bed moved a little and a LOT of dirt was exposed. The worst part was the outside area beside the dock. The cushions were utterly filthy. I wouldn't sit on them. The water beside the dock was filled with litter and other debris. The turtles were cool, but the were swimming through filth.

Stayed on the 1st floor and ceiling in the room had mold issues. We changed rooms and the new room also had issues with the ceiling but as bad as the first room we were placed in. Front desk had no knowledge which I find had to believe.

Really friendly people and clean!!

Great view of the lake

Had to take out your own trash. No maid service. Had to exchange towels at the front desk if wanted new towels. Not terribly clean. Bath tub backed up to your ankles while showering. Empty shower wash the first night. Last night the air conditioner leaked over night and the entire room was flooded from the air conditioner to the bathroom.

I paid $20 extra for a room with a view of the lake, but when I checked in they gave me a parking lot view. The keys didn’t work anyway but a maintenance man let me in. I went back down and told them that the keys didn’t work and that I had paid extra for a view, so they changed the room and rekeyed the key cards. The new room had a decent view of the lake, and it was large and clean enough, if a bit worn. The pool was okay but they had several floaties by the pool, all broken. After dinner we returned to the room, but discovered that the toilet wouldn’t flush completely and was clogged up and. Also the television wouldn’t connect to the internet. We called the front desk and we were told that the internet was down, no ETA on when it would be back on, and that he would call maintenance to fix the toilet. We watched a show on my phone and one hour ago later, we still had not seen a maintenance person. I insisted that we were not going to spend the night in a room with a clogged toilet, and asked him if he could just bring a plunger, but he didn’t know where to find one, and said he was unable to get in touch with a maintenance person. So at my request he moved us to a third room. We had to repack everything and switch rooms at 10 pm at night. The bar was closed for remodeling, and the breakfast stopped serving at 9, so we didn’t have a chance to try any food.

The room had mold, no vent in the bathroom which caused a lot of humidity, hairs on the floor, and no towels. I accidentally booked for the wrong date, so I called the front desk to book a room for that night, arrived at the location and no available rooms because they were all booked.