The first room we got had a huge leak in the bathroom, my husband fell while trying to use the bathroom because of the water all over the floor and bathroom counter. The staff member immediately came and gave us another room. The second room seemed fine but as we were sleeping my husband kept feeling a wet spot on the bed, when we looked up once again there was a leak. Hotels of definitely needs work.

AC had to be kept running 24hrs a day at 64f in order to prevent moisture and condensation on the walls and ceiling....my child got sick the first day ...we spent 3 days here... biggest regret ever

I was expecting a more updated property. No elevator

The property needs to be updated. ALL furniture including mattresses, bedding and pillows. Furniture was not functioning properly. Bed was uncomfortable and pillows were terrible and cheap. Mildew on lamps. Luckily we were only there to sleep. Stayed for 6 nights.

When we booked with Expedia. It only showed us rooms being updated. Unfortunately, when we got to the Hotel we took one good look at our room and it was outdated. Very disappointed.The very next day I spoke to a so call manager, which I don’t even know if the person was a manager. Didn’t even have a manager name tag. She only provided me with a hotel card, with hotel manager name Elianette Ortiz. I was also told that every room in that hotel looked the same. I was lied to by this person up in the front. The next morning when we went to leave, one of the rooms was wide open, which is suite 100. This is the room that is updated.I brought this up to different staff about this. This person opened up to me, the hotel Utilizes that room for Expedia to fool guest on thinking they’re going to get this beautiful room for a great price. I had nowhere else to go, so I had to suck it up. Stay there because I had my family with me. Where was I going to go with 2 children. The other hotels around us were a little pricey. The Moral of this is not to put any false advertisement up on Expedia. Caribe Hotel should of given Expedia the out dated pictures of the room as well. Also I found mold on one of their chairs in the room I was staying. I took pictures of our outdated room which I will be gladly to share it with Expedia. The staff were kind and always with a smile. The only thing I didn’t appreciate was being lied to in front of my face also false advertisement on the hotel rooms.

Staff was nice but the room need to upgrade

All good

All correct.

Very easy to get on the highway. Really like the hotel but I think that the Administration could consider soon a very deep cleaning on the rugs, inside the rooms and in the hallways, they even smell like they have been there for long time, have stains and that gives a bad impression on the cleanliness and the odor of the place.

Friendly reception, clean, nice pool.

Awesome

Great location, price. Nice pool open 10am to 10pm. Coin washer and dryer on site, although the 1st floor washer wasn't working for a week. Key cards to open gate to get in parking lot to hotel. Harassed constantly and daily about wearing a paper bracelet to be in the hotel common area or the pool, which i feel is silly since they dont allow guests and everyone needs a key card to get in. Rooms are nice and spacious, and all of them come with a view of the pool. Closely located to shopping areas. The smell of cow manuer by a nearby farm is overwhelming at times, which ruins the desire to go outside or to the pool. The air conditioner must be kept on or there's a musty smell. Overall, the place needs some serious updating. Other than that it was okay.

This property is very convenient, because you can jump to the highway easily, and it is close to a post office, restaurants and shopping areas also.

Staff gave us another room because there was a cockroach on the ceiling. Glad I did not see any other insects after that. Hotel was expensive for the average cleanliness. Rooms need to be painted.

Staff are very helpful and friendly!!! Excellent customer service

Staff was amazing.

Staff was nice all except security constantly harassing me and my kids to wear a paper bracelet every day to walk even through the halls, rooms had a musty smell, needs updating, pool was nice and open 10am-10pm, coin washer & dyer on site although downstairs was always out of svc, breakfast expensive $16 p/p, close to stores food and shopping.

Friendly staff

The horses in the field next to the hotel

i loved loved this lil hotel , the staff was so kind and helpful. the pool is quite big they also have three vending machines with various items. just a heads up there’s no elevator !

Good

Dirty carpets, run down bathroom and no restaurant or bar open.

Nice

Not enough electrical outlets and an uncovered electric outlet which is a danger to a small child.

Better service

Excellent Place to go with the family

Overall, it is nice, pool area very nice too. Must take special care for room bath. It is a fact that a bath renovation is required. Also more care for bath cleaning. There was mildew in the shower, the washbasin, and toilet. The cleaning service forgot to take used towels hanging on the bath backdoor left by the previous guest.

The room was dirty, the fridge was on the floor, there were roaches, we couldn’t turn down the air conditioning, and there was a weird smell of gas or sewer that got stronger each night. Location was nice and the wild horses were a joy to see.

The pool love it

The big issue was that the room was damp. The air conditioner had instructions on it that said it was NOT to be turned higher than 68 degrees! OR dampness would ensue and cause damage to your health. And it WAS damp in the room. No bathing suits or towels dried overnight, and the carpet may have been damp also. Plus, despite an extra blanket, it was cold in the room, like so cold we just got up and left in the morning Which is too bad because the room wasn’t bad.

N/A

The bathroom was not clean at all- I actually bought cleaning products and cleaned it myself. Although we were in a room with two beds I had to pay a $175 fee for having 3 people, and every day for a week they only gave us 2 towels instead of accommodating the three people that we paid for. The “room service” each day they would sometimes make the bed, sometimes not, and they would change the temperature of the room to 60- so it would be freezing. The pool looked nice, although we didn’t get a chance to go in.