Good points are the d enic location, the rooms, swimming pool and facilities. On a negative side, though the hotel has grwat staff, they are severely short staffed, meaning you have extended waits for checkin/checkout, drinks, meals etc. They also overcharge in many of the restaurants and have hidden charges. For example, if you want fries with a burger, they charge an extra 6 pounds on the already expensive 16 pounds. The Italian restaurant is the best value for money but it is crowded, cramped and noisy. Furthermore, we had to wait 1.5 hours for a table. The staff were working like slaves so it was inevitable that they forgot some of our order and we had to remind them several times. The hotelnis severely understaffed and it is a big problem.

Beautiful property amidst a serene location right on the Loch. Excellent waitstaff and service professionals with great kid friendly dining options on property. Of particular note was the in room dining staff obliging us with kids pasta / milk even close to midnight. Overall, was a pleasant stay.

Ok

N/a

Had the most excellent service friendly and professional staff. Rooms facilities excellent Meet and greet team beyond compare. Staff always asked you how you were as you walked around the hotel. Asked for a space to do my yoga and gym staff gave me access to the dance studio.

Had the most excellent service friendly and professional staff. Rooms facilities excellent Meet and greet team beyond compare. Staff always asked you how you were as you walked around the hotel.

By far the best place we stayed!! New favorite and hope to come back soon!!

Very comfortable resort on Loch Lomond. Convenient to walking trails. Plenty of dining options at all price points. Nice location to spend a few days.

Stunningly beautiful resort like accommodations! The rooms are extremely comfortable, warmly decorated and generous size. They have so much to offer for couples or families to do. The food was amazing and they have very friendly and warming staff! We will be back!

I am sorry I booked here. Corporate throughput; promise but don’t deliver; upsell. I would rather have stayed at a Holiday Inn. This didn’t hold a candle to the charming small inns with personal service that we spent our other three weeks of holiday visiting. The picture on the website doesn’t show the other hundred or more rooms. It doesn’t mention that the spa is three miles down the road. Nor does it say that the Grill seats a couple hundred people and is all about turning tables to maximize covers. The food wasn’t even prepared well. How they let it out of the kitchen I will never understand. My spouse’s sauce was actually charred. It had black bubbles and char on it - and it wasn’t supposed to be a blackened dish. My carrots were coal black and cooked beyond mushy. Dreadfully done. I actually wanted to see the manager but my spouse asked me not to make a scene. I wish I had. It was a very dissatisfying experience. Our thermostat didn’t work. We asked the bellman who simply shrugged his shoulders. We asked for an extra blanket but none arrived. We called a second time and were told there weren't any. The motorized blinds didn’t close. No response to that complaint either. Thankfully our stay was only one night. If our reservation had been for more than one night I would have tried to leave and go elsewhere. It wasn’t the most expensive property we booked (three or four were a good deal more) but it was CLEARLY the worst. Frankly dumfounding.

the nicely redone rooms overlooking the lake can be quite noisy due to foot traffic in the room above

Perfectly acceptable for a large resort. Nice gym, clean rooms, and decent fare. The breakfast buffet was especially good.

A lovely place to stay - will have another visit .

Stunning location. All staff were amazing. Really impressive place. Nice decor.

Great hotel but the layout of the property is very confusing. Could really have benefited from an internal map of where everything was. Very strange layout. Food was lovely in The Grill, Tavern and The Vista. All the staff in the restaurants were fine although we ordered drinks and they were totally forgotten. The bar staff were a little slow. We had an issue with no hot water in our room from 5.30pm until the next morning. Would recommend with some small tweaks to enhance the experience

Cameron House was a dream! The hotel itself was so beautiful inside and out. The hotel offered so many amenities- a huge gym, nice indoor Pool and hot-tub and a movie theater. There was also an amazing whisky bar on site with knowledgable staff. The tavern onsite was great for food and drink as well. The breakfast buffet was superb. All the staff were so kind and helpful. We 100% recommend this hotel. Its by far one of the best hotels weve stayed at overseas.

This is a very comfortable hotel in a lovely setting. As a 5* we were slightly surprised on arrival that noone came to help with our cases until wed started lugging them up the front steps ourselves. Looked like wed arrived in the middle of some Porsche corporate event with several cars parked right at the main entrance, which may have got the staff's attention. This 1st impression gave me a sinking feeling that this was going to be one very pretentious hotel - its a bit odd to get such a corporate vibe when youre arriving for a leisure break (although granted the hotel obviously has to balance how it generates income). Couldnt be further from the truth. The staff were all really friendly and welcoming, the hotel is spotless and very nicely decorated, and a nice range of rooms for having dinner, a drink or a good read. The food at Cameron Grill was terrific. Louise at the spa (2 miles away, oddly) gave me the most relaxing massage Ive ever had. Top notch breakfast. Bedrooms were really comfortable with lovely furnishings. Great Scots Bar is a very nice spot (more relaxed background music would suit the atmosphere better). Our 2 night stay was for a specific special-to-us reason, and we really enjoyed it here. Yes its expensive and not somewhere Id stay all the time, but as a special family treat it was fantastic. Every single member of staff we encountered chatted with us and looked after us. Cant fault it. Will definitely be back.

Unbelievable level of service. Fantastic.

All too brief visit to this lovely hotel. We were celebrating our 20th wedding anniversary. Lovely welcome from the doormen. Beautiful room overlooking the Loch. Dinner in the Cameron grill was delicious as was breakfast the next morning. Quick walk this morning to clear the cobwebs snd we were off. We will definitely stay longer next time!!

Amazing stay with my partner. Very nice touch having the car taken and parked for us

As many others have said, there are just not enough staff or facilities to cope with the number of guests. The hotel and the grounds are beautiful but the service is awful. We couldn’t get a seat at the bar downstairs and getting served at the Great Scots bar was a nightmare. We saw numerous people being turned away because there were no tables left. The staff are abrupt and harassed because they’re too busy and clearly can’t accommodate everyone. Dinner really needs to be booked a couple of weeks in advance if you’re staying at the weekend. We struggled to get a table. Breakfast is a bit of a free for all, you do need to queue and wait for a table to be free and there was only one person restocking fruit/pastries/etc so you do need to wait for these. Check out is also very busy so be prepared to queue here also.

Two day stay over Christmas Beautiful room clean and comfortable Christmas lunch delicious Staff very professional everywhere Breakfast is great Afternoon Tea in lounge fabulous Chris the lounge manager a total STAR Will book again for Xmas 2024 for sure

Great place, scenic lake views old castle with modern twists amazing pool and water slide for kids, excellent gym, wonderful staff at hotel. Lovely breakfast. Had decent plant based options. Concierge, front desk staff and restaurant waitstaff all excellent and respectful and genuine. High Tea with scones etc was a great experience

We enjoyed using the facilities! The gym had excellent equipment, the pool area was relaxing and fun. The service was a bit slow sometimes especially in the upstairs bar. The cinema is a great idea but the popcorn wasn’t very edible. It was a very nice time of year to stay, there were reindeers and elves at the front.

First time staying in the hotel since it reopened and it was all we expected. Guest Services were outstanding and looked after our requests promptly

Beautiful and well managed special place overlooking Loch Lamond. We had very nice spacious rooms overlooking the Loch. We waited too late to make a dinner reservation so we went next door to Duck Bay Marina for dinner which was also excellent. I highly recommend the Cameron house.

The staff were great and made our stay helping us celebrate our wedding anniversary especially Shannon in Scotts bar .

Cameron House was exactly the experience we wished for. Right on the Loch and so beautiful. It is luxurious and the staff were all helpful. Nothing too much trouble for anyone. Highly recommend Cameron House.

The staff from valet parking to check in to restaurant personnel and housekeeping could not have been more professional and helpful in every way possible. Really loved our experience at this five-star hotel.

The last night in Scotland before heading back to USA we decided to splurge and stay at Cameron House; no regrets! Breakfast was sumptuous, dinner at Boathouse was excellent, hotel is superb, views are to die for and the room was very comfortable and quiet. Everyone was very friendly - Glad we decided to end our wonderful trip to Scotland here

A lovely stay. Staff were all very friendly and couldn’t be more helpful. Would highly recommend

The room sink was not draining. Beds were not very clean. Staff were not attentive. Tables were not clean.