I called before we went to share that I was claustrophobic and just had knee surgery. I spoke with Tricia who assured me that I could have a room on the second floor. When I arrived, my room was on the fourth floor. I was told that because I booked the room through Hotels.com they could not change my room. I had to leave the hotel and walk around the building to get access to the stairs. It was a blustery night. The key would not work in the door. I walked back in to the hotel and they gave me another key. I went back in to the cold weather and that second key wouldn't work either. The cleaning staff told me to go back outside to the door and she would open it. It took quite some time for the the door to be opened. The next morning the door issue (needed a new battery) was not resolved and I had to wait in the lobby for a long time. Staff shared that the elevators were going to be replaced in 2 years so that made me even less willing to go in to the small elevator. I felt like a second class citizen because I booked through third party. I would never go to this DoubleTree again nor would I recommend it. Breakfast was not part of our package but due to all the craziness of the stay, the manager gave us a free breakfast.

Clean, updated, very nice hotel.

We had a girls weekend, all the employees were very friendly and helpful. Would definitely recommend and stay here again.

Great location, pleasant staff, nice rooms. It's the nicest hotel we've stayed at in a long time. If you want a nice weekend getaway in a walkable location, this is a good one.

The hotel is in a beautiful location downtown by the water. The staff throughout the entire hotel were friendly and catered to our needs. The restaurant had a breakfast buffet that served bacon and sausage daily. When I made a mistake in ordering dinner, my mistake was fixed up by the staff so that I received a dinner that I suited my needs. I would recommend this for a great experience.

Honestly we love this location. We have stayed multiple times for multiple occasions and have always had a great stay! The views of the river are incredible and the convenience of location makes it a great little getaway!

Beautiful hotel and restaurant food was delicious

Enjoyed the stay