The hotel is very close to Lake Luzern and to Old Town Center. Front desk staff is friendly. Room is clean.

It's very near to Chappel bridge and walkable distance from lion monument and walkable distance from station . The rooms were very clean and spacious.

We traveled in March. This hotel has potential to be great but it’s missing simple things that could make a traveler feel comfortable. They had no coffee maker in the room, nor even in the lobby. Everything in the near vicinity was outrageously priced. There are signs in the room saying you are not allowed to even eat in your room which is ridiculous! “Due to hygiene reasons?? Give me a break, do it if you want to risk a 100$ fine! I will not return to this hotel based on the cost and what was received.

Overall, the hotel is very nice and the price is affordable. I stayed here for 6 nights and I love it. Moreover, the front desk staff and service here is excellence especially the gentlemen who help me and sort out the extension of my stay.

Easy location from the train station and just a quick stroll into the old town. Right by the river. Worked well for me. Reception team was super friendly. Good size room, basic features..but that was fine for me. I will come back.

Lovely location and spacious room but no breakfast, no kettle, no amenities to make the room comfortable.

Great location. Close to the station and waterfront. The room size was big. Cons: the AC kept turning off and on all night. Also, hotels.com said the checkout as 11 AM but the hotel said it was 10 AM.

A step back in time. Our stay here was perfect. Large room (updated by the hotel) pool and hot tub. Lovely hosts, very friendly. Very close to everything. Would recommend.

Well located hotel, room was clean and comfortable. Only issue would be that jacuzzi and pool area was supposed to close at 11pm (hours stated all arround) and closed at 10pm.

Very nice and kind service. Room was very nice and no better location.

Hotel staff were very nice and accommodating. We booked a family room but when we arrived the only room available slept up to 12 people. It was a massive room and our kids loved it. The mattresses were not the most comfortable but we only stayed one night and the place did the trick for us. Location was great...one block from the river and a short walk to the train station, old bridge and boat tour dock. I would consider staying here again.

Hotel staff were very nice and accommodating. We booked a family room but when we arrived the only room available slept up to 12 people. It was a massive room and our kids loved it. The mattresses were not the most comfortable but we only stayed one night and the place did the trick for us. Location was great...one block from the river and a short walk to the train station, old bridge and boat tour dock. I would consider staying here again.

Good location, good facilities and friendly staff.

Recommend all Asians stay away from this hotel!

Hasn't been updated since the 80s by the look of it. Very very dated. Pool is tiny and not that warm. No tea or coffee making facilities. Shower gel and shampoo from a dispenser on the wall. You get the picture. Good location.

Hasnt been updated since the 80s by the look of it. Very very dated. Pool is tiny and not that warm. No tea or coffee making facilities. Shower gel and shampoo from a dispenser on the wall. You get the picture. Good location.

I hate leaving this review because the location is wonderful but...The Hotel is not good quality at all. They have NO A/C so it was quite hot. Our fan in our room did not work at all, we slept with the windows open and the staff, who were very kind, gave us a free standing fan. Problem was our below neighbors smoked on the terrace at 3am and talked our fan sucked in all the smoke and filled our room with it. We would have to close the window and air out the room into the hallway that smelled of curry. The beds are not comfy and are almost on the ground. The room is very outdated and dirty. I stayed in 8 hotels on my trip and this is my only bad review. The location is very good.

This room was so comfortable for a family of 5. There was a king size bed, two single bunk beds and a pull out chair bed that our 16 year old found very comfy. It was a quiet and relaxing traditional hotel. The pool was very fresh and a great oasis after a very hot day; the only hotel on our trip (in this price range) that had a pool. It was steps from the main area of Lucerne although slightly off the main street which we were happy about because so that it was quieter. Very respectful hotel staff made us feel safe and welcome.

This room was so comfortable for a family of 5. There was a king size bed, two single bunk beds and a pull out chair bed that our 16 year old found very comfy. It was a quiet and relaxing traditional hotel. The pool was very fresh and a great oasis after a very hot day; the only hotel on our trip (in this price range) that had a pool. It was steps from the main area of Lucerne although slightly off the main street which we were happy about because so that it was quieter. Very respectful hotel staff made us feel safe and welcome.

Size of room was good but everything is at a cost. We request for some hot water and is chargeable

No further comments Ok but rooms are very small. Superb location. Rooms are very clean. Beds are comfortable.

No further comments Ok but rooms are very small. Superb location. Rooms are very clean. Beds are comfortable.

Older man at front desk in the evening was very abrupt. Younger guy there in am and afternoon was very nice and helpful.

Hotel was good location but very expensive for an average hotel plus no free parking and no breakfast available. Add another $50 / day.

Hotel was good location but very expensive for an average hotel plus no free parking and no breakfast available. Add another $50 / day.

Great location. Quiet, spacious, comfortable room. No complaints except that it would have been nice to have tea and coffee making facilities so that a simple breakfast might be possible. It was a bit tricky to find - Google Maps was confusing. Walking along the river from the train station would have been most efficient.

Good location, good time.

Good for a family, many beds in the room, no air conditioner so if you are going in the summer, it will be quite hot. Pool is of good size, jacuzzi is ridiculous...

The Baslertor Summer Pool Hotel is perfectly located within easy walking distance to beautiful Lucerne, the main Lucerne metro station, and a secure parking garage. The hotel has a beautiful pool, although the hot tub is less than impressive. The only downside to our stay was that the hotel charged us an additional fee of 25CHF that was not listed in our reservation, although our Hotels.com booking stated the correct number of guests in our party. The hotel staff explained that this was a service fee for having to put in a roll-away bed for our stay and it was not their problem as to what our Hotels.com reservation stated.

I had 2 suitcases and 2 carryon bags and was told there were no bell hops. Finally man at desk said he would help me. When my husband was discharged from the hospital and ready to return to the US, I asked the girl at the desk to help me get transportation to Zurich from Lucerne. She was very rude and told me to take a bus or the train. I told her that was impossible and could she help me with a taxi. She responded that she was too busy to help me. I had to call our vacation tour guide for help. I was transferred to this hotel because we were to check out of the tour hotel and no rooms were available for me to stay on there. The room was large, clean and convenient

We were passing through Switzerland on our way from Belgium to Italy and thought to visit Lucerne. The photos of chapel bridge really drew us in and this hotel was in just the right place to access it and Lake Lucerne easily. The room was old fashioned but clean and functioning. The outdoor pool and Jacuzzi were wonderful additions. Since we visited in April 2014, we only utilized the Jacuzzi. We had a fun time, but we just wish the Jacuzzi had been hotter. Wifi was working very well. There is no hotel parking lot however. The hotel advises use of the indoor parking lot around the corner, which for 24 hours costs about 20 swiss francs. Overall, didn’t have an incredibly memorable experience at the hotel, but we were very happy to have visited Lucerne and the Baslertor Summer Pool Hotel let us do that for a decent price.