I bought a package including a suite and a spa visit. At check-in they said I had to call a number to reserve my spa time, but I called many times to reserve the spa time and a massage but could not get a reservation. Consequently I never got to use the spa package that was part of what I paid for.

Lovely hotel. Staff was very accomodating and nice. Ubfortunately there wasnt enough staff. Apparently they laid off many staff shortly before we arrived.

Great staff; very noisy location. Had to request a different room after the first night of our stay. Our request was accommodated. Enjoyed the spa facilities.

Our favorite part of the hotel was the Spa. It was excellent. The breakfast buffet was also excellent.

Good location; very clean and modern; fabulous staff - very helpful and friendly

The hotel is good. Very nice accommodation. Service is very good. And the staff at reception is amazing. Everything would have been perfect had one of my shirts (only had two shirts for a two day trip) that I forgot in the first room I slept in had not been stolen. Long story short, I had to change rooms on the first night bcs A/C had a problem. While moving rooms, I forgot to repack one of my shirts and I left it hanging in the closet of the first room. I told them about it the next day, they looked for it and it was nowhere to be found. All I got was: are you sure you left it there? (there are three places where my shirt could be: luggage, closet or on me!!!😂, it was not in the luggage nor on me). A visibly disturbed staff replied: “sorry for the inconvenience”! It was sad and hilarious😂. They get A for effort in trying to find it. An F for not having a response protocol when a shirt is stolen in their hotel.

no review

Lovely hotel, spacious rooms and the staff could not be any nicer and accommodating.

Hotel and staff is welcoming. The hotel is clean, new and spacious. The only thing that we did encounter was that the restaurant only opens during the weekends and holidays. This might be since we were there off season, but this is something to ask if you are booking.

Great location, newly renovated. This is our 3 rd stay and it never disappoints.

Great location and ssrvice

Some small accidents during the stay but the staff fixed it and compensated us with 7*. Old man (head of restaurant) in restaurant was to proud to come to our table after complaining on a raw (medium ordered) piece of meat. Except from him we had the best stay you could imagine. So so so friendly staff and nice rooms!

Some small accidents during the stay but the staff fixed it and compensated us with 7*. Old man (head of restaurant) in restaurant was to proud to come to our table after complaining on a raw (medium ordered) piece of meat. Except from him we had the best stay you could imagine. So so so friendly staff and nice rooms!

The pictures do not respond with the real room. I always search for a bath tub and on the pictures it shows a bath tub and in the information about the room too. But they gave me a room without bath tub and said that if I want to have a bath tub I need to pay 160 euro per night extra.

No free spa access or parking, breakfast was boring

Excelent Hotel, renewed, great staff. Excellent Bar, quality food and very well located. All Thumbs up. Has a shuttle to the slopes through Funicamp.

Excelent Hotel, renewed, great staff. Excellent Bar, quality food and very well located. All Thumbs up.Has a shuttle to the slopes through Funicamp.

I didnt receive any VIP treatment. We are talking about a 4.4 stars hotel but the single beds are the smallest ones i have ever seen in my life, i almost fall and had to sleep in one single position. The cleaning staff opened our room door around 5 times to ask for the cleaning even though it was obvious that we were sleeping. Wifi was not good. Staff at the restaurant kind of rude.

Service the newly renovated properly is fabulous. Another wonderful stay and the staff were amazing.

Great location. Nicely refurbished rooms. Staff needs to be trained,. Most are clueless. Comfortable rooms but need better pillows.

Great location. Nicely refurbished rooms. Staff needs to be trained,. Most are clueless. Comfortable rooms but need better pillows.

They robbed me $1,500 usd dllsf from my backpack,bad service

The room was especially luxurious and clean. Excellent service.

The room was especially luxurious and clean. Excellent service.

I enjoyed the stay at the hotel, nice people, fine hotel

Hotel reception looks and smells amazing and the room had been recently refurbished too. However, I'd booked a twin as I was travelling with my Dad but was given a double, despite my booking stating twin. They had no twin rooms left so had to just make up the 2 mattresses into single beds - not ideal! We were then told that breakfast would be 18E each and to use the spa would be 25E!!! This wasn't clear on hotels.com or their own website

Hotel reception looks and smells amazing and the room had been recently refurbished too. However, Id booked a twin as I was travelling with my Dad but was given a double, despite my booking stating twin. They had no twin rooms left so had to just make up the 2 mattresses into single beds - not ideal!We were then told that breakfast would be 18E each and to use the spa would be 25E!!! This wasnt clear on hotels.com or their own website

Great personal, excellent location. This is our 2nd year in a row coming to Andorra and this is the hotel of our choice.

Very nice hotel and super friendly staff. Great location in the city centre, and they offer valet parking service.

Great location in the middle of downtown Easy walking

Wonderful stay experience and ideal location for exploring Andorra La Ville. Service was wonderful both at the front desk and bell desk and even the garage attendant was super friendly and helpful! Room on 6th floor (top) is very well appointed and comfortable. Some may find it dated but in some way it’s very classy and it’s clean. Only catch if if you’re taller than 1.7M tall may want to avoid the top floor rooms as toilet ceiling is slanted and may be uncomfortable in the toilet and shower.

Easy check-in. Staff are friendly and very helpful. Was a great experience! Close to everything. Would definitely recommend!