Perfect location for skiing! Buffet for breakfast and dinner is excellent. Much better than expected and so much choice and variety every day. Great staff, lovely bar, parking right next to hotel. Only downsides, were twin beds put together rather than queen/double and noise in the corridor very night quite late by guests coming or leaving. Would stay again, highly recommend for good value!

Perfect location for skiing! Buffet for breakfast and dinner is excellent. Much better than expected and so much choice and variety every day. Great staff, lovely bar, parking right next to hotel.Only downsides, were twin beds put together rather than queen/double and noise in the corridor very night quite late by guests coming or leaving.Would stay again, highly recommend for good value!

Best breakfast at a hotel ever, Amazing bath tub but terrible shower, and the bath for some reason stank of sulphur

We were given a room in the front of the hotel. There was a lot of road noise. The bus stop is right by the hotel. There are restaurants and food markets near by. The ski lift and rental shop are about a 5 minute walk. The town of Canillo is between Encamp and Soldeu. Canillo elevation is 1500m or 5000ft. We had problems sleeping due to the elevation.

Hotel needs AC it's 90 deg in August in Andorra. Had to have the windows open and tolerate noise all night. Not a great experience at all.

Hotel needs AC its 90 deg in August in Andorra. Had to have the windows open and tolerate noise all night. Not a great experience at all.

It was one night stay on our road trip, we did not know what to expect, but everything was beyond expectation. We wish stay there for another night or two.

The smoking room make me feel i am in the toilet for the first 2 days, actually, i didnt remember i have required a non smoking room or not, so the smell really make me sick. especially it mixed with the air fresheners. Apart from that, everything is very good, nice and friendly staff and the room is really clean. and the location is very good too.

The biggest disappointment is that this is shown as 5* hotel. No way. We are physically able, but no one to help carry luggage to our rooms. If you pay a 3* price and think in terms of a 3stars then the hotel is acceptable. Decor is tired, the bar is totally unusable if you are a non smoker. We had a problem with a barking dog on our corridor which to be fair was dealt with within 5minutes of complaint, but really it wouldn't be a problem if dogs weren't allowed in a building designed for accommodatinghuman beings.The parking arrangements were unsatisfactory with a credit card type ticket to a parking area(not very secure)across the road. One time the entrance machine consumed our ticket whichrequired nearly 15mins for car park operator to arrive.Worse was a 10minute delay on departure because the exit barrier didn't recognise our ticket.The best part of the hotel was undoubtedly the restaurant with a very fine buffet Sunday lunch(and we turned up at closing time)and super enormous variety buffet breakfasts.

The biggest disappointment is that this is shown as 5* hotel. No way. We are physically able, but no one to help carry luggage to our rooms. If you pay a 3* price and think in terms of a 3stars then the hotel is acceptable. Decor is tired, the bar is totally unusable if you are a non smoker. We had a problem with a barking dog on our corridor which to be fair was dealt with within 5minutes of complaint, but really it wouldn't be a problem if dogs weren't allowed in a building designed for accommodating human beings. The parking arrangements were unsatisfactory with a credit card type ticket to a parking area(not very secure)across the road. One time the entrance machine consumed our ticket which required nearly 15mins for car park operator to arrive. Worse was a 10minute delay on departure because the exit barrier didn't recognise our ticket. The best part of the hotel was undoubtedly the restaurant with a very fine buffet Sunday lunch(and we turned up at closing time)and super enormous variety buffet breakfasts.