This is a nice new property, good location and surroundings. Parking is underground and is relatively expensive

Best

Great location

Unique property, we enjoyed the lake view.

Huge hotel, great spa. We had a good time here during our trip in Europe.

Nice property a little bit out of the way but was worth it

As a couple on a few days stay at this hotel it had some pitfalls due to it being really a business hotel with a conference facility. The room was excellent, the staff were excellent as well (especially Reception) but when hordes of business guests arrive/eat/drink in the hotel it gets not very holidayish for us! Overall probably 7 out of 10 as Reception were so good at providing advice and tickets (yes Tram/train tickets) . Parking a bit pricey at 24Euros a day , but it was underground and secure. Location was excellent on the lake and the exterior bar gave great views over the water and many chairs for relaxing in. The Tram stop is just outside and takes you into Potsdam - a very nice town .

We had a very bad experience (also due to some bad luck, so our overall rating is better than our particular experience, which would only be 1 star). In detail: Good: The staff we interacted with tried to be helpful and the hotel has a cute huge teddy bear in the entrance area. Also, the room was clean at least. Bad: The hotel appears to be far away from 4 star standards. Minor issues include boring, uninspiring, small-ish rooms; lack of toothpaste (but sewing tools??); TV lacks settings (or they didn't work, it was way too bright when we watched the CL final in late evening); small shower; only two usable towels (for two people); pillows very low (although we realized later that other pillows would have been available in the lobby). The main issue for us was that we only booked the hotel to have a good night's sleep before a sporting competition in the early morning. However, we only had a terrible and short night because the room was uncomfortably hot as the AC didn't work; the duvets were way too thick (in particular for summer); necessarily keeping the door open to the shared balcony created noise (actually frogs were very loud the whole night) in addition to a potential security issue. Staff brought us a fan in the middle of the night which helped somewhat. I realize that these problems would not be as severe during winter. Our price of EUR 144 plus EUR 22 for breakfast (which we skipped to get a bit extra sleep in the cool morning) was absurd.