I reserved 4 days for this trip. I arrived on February 26, and I want to cancel 27 reservation only because I was invited by my friend go to another place. But the hotel manager said he can't change. If I changed, I must go back your hotel.com. System. I don't know that is your rules or they're excuse? Eventually, I paid 700RMB but I don't use.

not recommended unless u make the renovations and better training on the services

Location is average in Sanya Bay. Close to the airport and taxi fare is not high. Quite a distance to city centre but bus routes are convenient and cheap. Watch out for bus services as some routes close early at around 7pm and some routes do not go beyond to hotels area after 4pm.Hotel is a bit old but still clean and comfortable. Pool is good. The beach outside is beyond our expectation. It was small and no water activities suitable. Food provided by the hotel is average but price is reasonable.Hotels website mentioned about Spa and massage services but there were none! Hotel staff told the Spa centre was closed last year! Very disappointed.

Location is average in Sanya Bay. Close to the airport and taxi fare is not high. Quite a distance to city centre but bus routes are convenient and cheap. Watch out for bus services as some routes close early at around 7pm and some routes do not go beyond to hotel's area after 4pm. Hotel is a bit old but still clean and comfortable. Pool is good. The beach outside is beyond our expectation. It was small and no water activities suitable. Food provided by the hotel is average but price is reasonable. Hotel's website mentioned about Spa and massage services but there were none! Hotel staff told the Spa centre was closed last year! Very disappointed.

The decoration of this resort is old but clear. Service manner of the reception is not so good but the staffs' service manner of the restaurant are good.

Staff is helpful but English skills are minimum. Dont forget the iPhone translation app.

Staff is helpful but English skills are minimum. Dont forget the iPhone translation app.

Hotel locates at quiet area with a nice beach. Can see sun rise and sun set on the beach. There is bus stops right outside the hotel. Buses go to the downtown or some travel spots. Hotel have a good swimming pool and have some quiet small areas which provide adults having relaxing rest. Good buffet breakfast. The hotpot and seafood buffet dinner is fair with not so fresh seafood.

The hotel is a good place to relax by the pool and go to the beach. It is not in the heart of the action and restaurants are limited. It is about, because of traffic, 20-30 minutes by taxi to the action. So, if you are looking to be in the busy activities stay closer to Phoenix Island or Yalong Beach. But, If you are looking to relax in a quiet atmosphere with a nice pool then this hotel is great.

Provided only one shuttle bus to city once a day. No service on the private beach. Tap water taste strange.

Provided only one shuttle bus to city once a day. No service on the private beach. Tap water taste strange.

Room and bath are clean. Good housekeeping.

Helpful coincerge services and porter..

1. Breakfast could be largely improved by serving some things warm instead of cold as well as replacing things that run out. Only Roy helped us get more coffee or tried to accommodate basic requests. 2. First floor coffee. It's never open on time (9.30) and it never has any of the items on the menu available, which are just some of the items available for breakfast downstairs. Even when there's a sign that says this opens at 9.30, none of the food is available until after 11 am and nobody can explain why or when it will open. 3. Restaurant (Southern Hill). Some waitresses would tell us something isn't available and others would tell us the opposite. They cannot answer anything about how many pieces come in one serving, they don't check for water refills and they bring dishes/dessert without the necessary utensils (example: banana split with no spoons). 4. Wifi doesn't work anywhere but inside the rooms, it works in the lobby and outside 15% of the time with very weak signal. 5. Receptionists don't pick up the phone often and when they do, they can connect you with up to three different people to attempt to understand the most basic English which makes you end up speaking Mandarin for their convenience. Good luck if you aren't fuent. 6. There are kids peeing inside the pool (older than 8-10 years old) very visibly (standing on the stairs) as well as adults hawking from inside the pool to the pool deck.

1. Breakfast could be largely improved by serving some things warm instead of cold as well as replacing things that run out. Only Roy helped us get more coffee or tried to accommodate basic requests.2. First floor coffee. It's never open on time (9.30) and it never has any of the items on the menu available, which are just some of the items available for breakfast downstairs. Even when there's a sign that says this opens at 9.30, none of the food is available until after 11 am and nobody can explain why or when it will open.3. Restaurant (Southern Hill). Some waitresses would tell us something isn't available and others would tell us the opposite. They cannot answer anything about how many pieces come in one serving, they don't check for water refills and they bring dishes/dessert without the necessary utensils (example: banana split with no spoons).4. Wifi doesn't work anywhere but inside the rooms, it works in the lobby and outside 15% of the time with very weak signal. 5. Receptionists don't pick up the phone often and when they do, they can connect you with up to three different people to attempt to understand the most basic English which makes you end up speaking Mandarin for their convenience. Good luck if you aren't fuent.6. There are kids peeing inside the pool (older than 8-10 years old) very visibly (standing on the stairs) as well as adults hawking from inside the pool to the pool deck.

I arrived about 2 hours before normal check-in time. The reception was busy with people checking out, but when it came to my turn they checked me in early without any problem.The swimming pools are huge and I especially like the two smaller swimming pools slightly above the big one: nice little havens of tranquility. And if theyre too busy, just cross the street to get to the beach!My only issue would be the food which wasnt great, but as far as Ive seen its the same all around China. All in all, it was the perfect place to relax for a few days.

I arrived about 2 hours before normal check-in time. The reception was busy with people checking out, but when it came to my turn they checked me in early without any problem. The swimming pools are huge and I especially like the two smaller swimming pools slightly above the big one: nice little havens of tranquility. And if they're too busy, just cross the street to get to the beach! My only issue would be the food which wasn't great, but as far as I've seen it's the same all around China. All in all, it was the perfect place to relax for a few days.

I'm a westerner living on the mainland and took my children here while my husband had to work. We had a great time. The pool is brilliant for kids. There are large shallow areas that are very safe. We didn't leave the pool. The room was clean, yes a little tired but comfortable. The breakfasts were good. The downsides: the corridors smelt a bit damp and the western food choices were poor (though on our last day they were revealing a new menu) , you have to hire rubber rings etc. but that really is it. I read some reviews which were quite rude about Chinese people staying at the hotel. Our experience was very positive. Nice, friendly families having a fun break with their kids. Overall a very good choice for the price.

Im a westerner living on the mainland and took my children here while my husband had to work. We had a great time. The pool is brilliant for kids. There are large shallow areas that are very safe. We didnt leave the pool. The room was clean, yes a little tired but comfortable. The breakfasts were good. The downsides: the corridors smelt a bit damp and the western food choices were poor (though on our last day they were revealing a new menu) , you have to hire rubber rings etc. but that really is it. I read some reviews which were quite rude about Chinese people staying at the hotel. Our experience was very positive. Nice, friendly families having a fun break with their kids. Overall a very good choice for the price.

Good experience and hotel was in a good location. Plenty to see and do in Sanya

It was a great holidays at this hotel and sea view...

My husband and I spent six days at this Resort after spending three days in Hong Kong. It was so lovely to relaxafter quite a hectic three days. Only draw back on arrival late evening was the taxi drivers at the international airport couldn,t communicate in English and we are not Chinese literate. It would be more beneficial also for the hotel is have their name, in Chinese as well, on all their future booking confirmations. Other than that, we have absolutely no complaints. The staff couldn't be friendlier. The bus trip to Sanya town is frequent right outside the hotel. The beach is superb and the pool is huge with an excellent wading pool for the youngsters. My recommendation for a family stay as well.

HOLIDAY INN SANYA IS FIVE STAR HOTEL. however, it is so large it is hard to leave without getting a TAXI. (admittedly im not a spring chicken athletically any more!) Not a place to pot next door to get a burger for sure...as there are no business within easy walking distance... and the in~house restaurants.. are a little price for my way of travel !! Staff was lovely and bent over backwards to accommodate any request!!! This was my last Stop on a two week vacation in china..so I could have been a little drained on enthusiasm !! Even though the HOTEL has huge pool complex. the Beach is not very far at all with miles of open sandy BEACH TO ENJOY!

HOLIDAY INN SANYA IS FIVE STAR HOTEL. however, it is so large it is hard to leave without getting a TAXI. (admittedly im not a spring chicken athletically any more!) Not a place to pot next door to get a burger for sure...as there are no business within easy walking distance... and the in~house restaurants.. are a little price for my way of travel !!Staff was lovely and bent over backwards to accommodate any request!!! This was my last Stop on a two week vacation in china..so I could have been a little drained on enthusiasm !!Even though the HOTEL has huge pool complex. the Beach is not very far at all with miles of open sandy BEACH TO ENJOY!

The hotel is situated on a quiet beach in Sanya Bay. It has a great pool area, with the pool large enough to accommodate many swimmers. Across a not so busy street is an excellent beach that stretches for kilometers in both directions. Compared to other areas in Sanya, the hotel was in a much quieter area, so one does not have to worry about crowds, especially in the beach area. The food was good, although prices for some items like snacks was very pricey!

Had a good stay - it was very pleasant. Good choice of food for breakfast, but did find the mattress on the bed very hard! However, they are all like that throughout China!

I searched a long time before choosing this hotel. Although it comes at a reasonable rate, there was no before hand knowledge that it is directly across from the airport and so your stay at the resort will be accompanied by the sound of 747's taking off at all hours of the day/night. If the price is attractive to you, make sure you pay a little more for the "sea" view, as the "mountain" view is really the airport view. Also, make sure you book the room with the breakfast included. The hotel is far from any other options to eat and the breakfast is a quite expensive. Not a bad budget hotel, but far from the Holiday Inn quality that you may expect. Also, they serve shark fin soup for CNY, corporate responsibility anyone?

Very nice management. Very clean rooms. Average food and service. No wifi in rooms.

I have been there twice in the past but this time felt it has become shabby. We had a leak at the toilet pan for 4 days that no one managed to fix properly plus overall the bathroom smelled of urine. Min-Bar fridge barely cold. Lights not working properly in the room. Breakfast buffet although international was unimaginative and felt like cheap food and all hot items were always luke warm to cold so unedible. Staff were smiley enough but all in all seemed like just going through the motions and nothing laid on at nights in the way of enterainment or special dining which you need when you are in Sanya Bay as no nightlife out on the streets. Something special to cater to their guests would have been pleasing. Would not go back there again.

Took more than 1 hour to check in although the hotel was not busy at all, due to the fact that they cant find my reservation, although I have printed document to proof my booking. Receptionist subsequently called Hotels.com number to sort it out. Not sure whose fault it was but receptionist (Lisa) handled it very professionally. Great experience and memorable. Look forward to going back to this place again

This review is mostly of interest to Westerners staying in Sanya. As a Western chain, this hotel does strive to provide a more Western atmosphere. The front desk staff speak good English and are very helpful. The cafe (we didn't try the Chinese restaurant) has Westernized food selections (for the most part), their breakfast buffet is very good and includes many Western-style choices. At the time we stayed there, most of the clientele were either Chinese or Russian. Our only "not good" item was the actual construction of the bathroom: why do so many Chinese hotel bathrooms have big glass windows in them? Westerners like some privacy in the bathroom, so discovering that almost the entire external wall of the bathroom was glass was unpleasant and required us to try to cover it with towels.

Staff a bit cold toward western travelers but overall polite and helpful. That said, we stayed one night at Howard Johnson's Resort just down the road and found it to be much better and the staff friendlier and more helpful to western travelers.