If I could give 10 stars for service I would - this team really knows what they're doing and appear to really care about the quality of the work they do and the experience of their guests. We had a very comfortable room, and an excellent breakfast. I really hope the owners of this place know the value of their staff and treat them accordingly!

Lovely building with spacious room. Amazing choice of coffee in room

Didn’t provide a VAT receipt on request, potentially an issue with Hotels.com not the hotel. Also, one of the managers criticised a member in staff in the restaurant which I didn’t think was very professional.

Nice hotel, very comfortable. Great breakfast.

Friendly and helpful staff

Great hotel, comfortable rooms and attentive and helpful staff. Recommended

Room was small but very clean. Staff were very friendly

Great place to stay, eat and drink within a wonderful tavern.

We had an amazing stay with the Swan, the pub is gorgeous and the rooms quirky and immaculately clean. We had originally booked only one night but loved it so much, we stayed for three! The staff couldn't have been more helpful (we had our bikes with us and they were great at storing them safely for us). The food here was also delightful - great quality and plenty of choice. Breakfast each morning was served by the lovely Yvonne who is a fabulous host and made everyone feel so welcome - she was an absolute star :) Thank you The Swan for a lovely trip :)

Warm welcome. Excellent service

Nice small hotel, good location, pleasant staff.

nice atmosphere, beautiful historical town, very delicious breakfast with lots of choice included. lovely staff, thanks

Nice friendly hotel with good service

Lovely hotel, friendly staff, great food, fantastic location. I’ll visit again.

Great value for money, perfect location, very friendly staff and delicious food. Would thoroughly recommend and will be staying there again!

Comfortable, clean, continent to the castle a two minute walk away, and friendly! The food in the pub was awesome as well!

Great location, friendly helpful staff and quiet area. However our Indulgence room suffered from being close to the primary exit / entrance with a loud banging door. This combined with a large, noisy wedding party staying here, negatively impacted our stay for our anniversary. Best considered as a pub with rooms rather than a hotel, although not sure that then justifies the expense of the indulgence rooms.

Very traditional inn experience! Beautiful town with everything within walking distance. Staff are warm, chatty and more than happy to fufill requests if able. Breakfast was served between 7:30 and 10 giving plenty of time to laze if needed. Breakfast is cooked to order not a buffet style. Overall a fantastic experiance.

A lovely hotel, with excellent staff. The hotel offers good quality food and the rooms are in good order, this is the perfect choice for exploring Arundel and the surrounding area.

Lovely place. Fab breakfast. Very helpful staff. Our room needs a bit of refurbishment. Other than that its a lovely place to stay.

We would not book the same room again too small, everything else was very good, both service and facilities

Friendly staff, superb location and comfortable room. Wouldn’t hesitate to book again.

Fantastic staff and service. Excellent food Fabulous room. Very quiet.

Very unique property for those who love history.

Lovely staff, cute and clean room. Great food. Quite a tight squeeze in the bathroom but that’s the nature of the building! We really enjoyed our stay.

Good food and staff

Attentive and professional staff, excellent location, great food.

Very good, slightly small room missing a TV remote control, but this was rectified very quickly. Excellent breakfast and everything spotlessly clean. A very enjoyable stay.

Lovely stay at The Swan. Super staff and a very convenient location.

I had a really fantastic stay. Location is ideal for central Arundel and it’s just a ten minute walk from the train station. I had Room 15 on this trip. I previously had Room 6 last year in which I did prefer the layout, but on this trip I did have more space and a modern bathroom with a rainfall shower which was great. The bed was fantastic and the room was warm and cozy, the wifi was good too. The included breakfast is tremendous. The full English is probably the best I’ve had; every element was perfectly cooked. The eggs Benedict was also fantastic. There is also a great continental suggestion with fresh fruit and homemade yoghurt, some great pastries as well as cereals and fresh fruit juices. The evening food is good too. The staff I interacted with from check in to check out were all great. I was out all day Tuesday and requested some still water and teabags and got a lovely package of water, tea and a refill of chocolates once I’d returned. No complaints from me!

Comfortable stay in good location with a very good breakfast - room clean and all staff helpful

Great value stay in a cosy and classy pub, lovely comfortable room, great breakfast. Top location in lovely Arundel