Cool relaxing

Wish the room had a working mini fridge.

Staff were amazing! Older hotel but quite the charm! Planning a wedding for 2025!

Very friendly staff, excellent food and service

The pool had icy water, and its water heaters were off. They said you should ask for it 48 hours in advance! That isn't nice when you select the hotel because of its indoor pool for the kids.

I’ve stayed here many times due to the convenience of the location. The hotel is nice in the common areas, but very dated in the condition of the rooms. Being a Marriot, you still expect certain standards with conditions and service. However this stay was by far the worse and will likely be my last. I was in for a 4 night stay this time. The first night, my room's AC unit was not working, and the toilet wouldn’t flush properly, 2 very essential needs for a comfortable stay. I had already unpacked upon my arrival, so I asked that they check it out and fix it. They were very polite and I went about my day, when I returned that night, the problems had not been fixed. This continued to happen for the next 3 days with no resolution. As I was only coming back for the hotel at night, by the time I realized that the issue was still not resolved, It was too late and inconvenient to ask to be moved (which they should’ve proactively offered up on my 2nd request on day 2). On my 3rd request, they offered to send maintenance to the room with me, I walked with the maintenance technician and showed him exactly how the AC was blowing warm air, and the toilet handle did not work properly causing me to have to flush 3-4 times at a time before everything flushed down properly. The most disappointing part is although everyone is nice enough, not a single employee proactively tried to actually resolve the issue or offer any kind of compensation, or even just a sincere apology for the mishaps.

No internet, you cannot control temperature in the room, didn’t have available reserved room

Torren difficult to get in and out but Marriot easy to get in and out on Cuota. Straight in Straight out. Lots of gas stations on route. Easy parking. Meal prices expensive but chicken place across street. Very good ane economical. Stay there on our way to Mazatlan.

Not applicable.

I checked in at 2:30 pm and the room wasn’t ready. However I was granted access to the room so that I could leave my luggage. I was given a room on their executive floor. The room is spacious and fairly comfortable. The food is good. I recommend it

Hotel was probably the gold standard when it was new, unfortunately the rooms are a bit dated. Lobby looks great when you come in, staff is awesome, however we may choose to stay somewhere else during our next trip.

CLEAN AND SAFE

Staff was very friendly

The building was to old and in a regular shape

Amazing, we loved the hotel and the staff. The breakfast buffet is five star.

Ok

El hotel es muy viejo, los cuartos horribles, no lo recomiendo para nada.

Very comfortable!

Cold shower one day. And management did not address it. No compensation.

Big party downstairs , very loud ; can’t sleep. At check out room price didn’t match my reservation I had to challenge. My keys for both rooms blocked Twice. This never happened to me before .

I liked everything about the hotel

Great service and nice stay

Bello hotel

We stayed there for 5 and my parents loved it. I included the breakfasts in our package. Food was ok but very unorganized waiters were having a hard time brining the food at our table we had to asked multiple times for it. WGreat place, everyone was very kind and friendly.

Muy limpio y en resepsion excelente trato muy amables

Very nice everyone everything

Very nice everyone everything

Beautiful place

Beautiful place

Nothing special

This place was top rated.However the rooms although spacious had no heating. We called management several times and they told us that the heating was not “necessary hence not being turned on by the engineers” they did send a maintenance guy though.The other thing is that the ceilings in the lobby have old drippings and drywall is missing. Shabby look for a “fancy” hotel.The other thing is that the hot water took for ever to come out. Ridiculous! The restaurant service on the other hand is quite spacious, the service is wonderful and the quality of the food in excellent. Not gourmet but above average.

This place was top rated. However the rooms although spacious had no heating. We called management several times and they told us that the heating was not “necessary hence not being turned on by the engineers” they did send a maintenance guy though. The other thing is that the ceilings in the lobby have old drippings and drywall is missing. Shabby look for a “fancy” hotel. The other thing is that the hot water took for ever to come out. Ridiculous! The restaurant service on the other hand is quite spacious, the service is wonderful and the quality of the food in excellent. Not gourmet but above average.