The hotel and rooms were clean, easily accessible and comfortable. Front room staff, cafeteria staff were all very friendly. Don’t miss their breakfast. No complaints.

Close to Skyline Drive in Shenandoah Park

It was old and dirty . The toliet seat was broken and unclean . There was dirt and hair in the shower . The hot water didn't work very long . The curtains were only and ripped . We should have left .

It is a little hard to find. The lady at the front desk was very nice. Thecroom is nice. Its a REAL ISSUE that you advertise as "smoke free", when there's someone outside the front door smoking. They need to be 50 feet away from any entrance, perhaps have their own hotel. The hotel prices are way too much to have to put up with that stench.

The room smelled like dirty socks immediately upon entry. The AC unit had been powered off making the sThe room comes equiped with three lamThankfully, I keep an oder neutrilizing spray in my car (traveling with teenage boys makes this a must!). We opened the door, and sprayed the room. The room was extremely dark (only 3 lamps for the entire large suite sized room), but with the door open, we could clearly see an old worn sock (NOT OURS!!!) laying right there on the floor. Terrible smell source detected and a dirty room with beds askew was now visible. If we had not been entirely exhausted and prepaid for the room, we would NOT have stayed. The next morning at 8am, a cleaning lady burst into the room awakening everyone. That was it! We were done. We left without a word to anyone (because what good would it have honestly done). I hope this review drastically changes the Hotels.com rating of the room and NO ONE EVER GOES BACK! Oh yea, bathroom - wallpaper is peeling off the walls. The closet is held together with a 2x4. Stayed in room 318.

Very pleasant stay!

Room was musty smelling when we first arrived. Room needs updating but generally ok

Should have mire towels in room.

Decent property

Quick easy stay in a nice room. Happy we could bring our dog for only $15!

We were on a roadtrip and stopped just for the night. The bed was comfortable, the room was clean and the water pressure in the shower was nice and it was hot. There was DoorDash delivery with plenty of places to choose from to eat. The free breakfast had bacon and eggs and waffles and bread and other selections. I also liked how the breakfast had to-go containers. We could see the pool from the breakfast section and it looked nice and clean.

It was near the interstate and close to Cracker Barrel as the complimentary breakfast at the hotel left a lot to be desired.

Close to many distilleries and breweries as well as beautiful mountains. This hotel was ideally situated. Rooms were very comfortable.

The staff here is so attentive and friendly. Thoroughly enjoyed our stay.

The property was conveniently located!

This is a repeat visit. We love the location of this Best Western Plus. Close to restaurants, Walmart, Target, etc. Staff are friendly. Beds are comfortable too.

It was a good trip with me and my 2 daughters

Really enjoyed our 1 night stay. Room was very spacious and had a larger than average fridge. Shower was also amazing...excellent water pressure and included shampoo, conditioner and body wash. Breakfast was included and had a great selection...eggs, sausage, waffles and other continental items. After being on the road and staying at other property types this stay topped them all. Would definitely stay again!

This property should be in line for an update. They needed more internet plugs in the rooms and some of the furniture was out of date.

Very friendly staff. Very convenient location for dining or getting on/off the highway. Would recommend the place.

Hotel is older, but clean and breakfast was better than expected from other reviews.

Everything was great except there was no breakfast like eggs and sausage as expected. Just stale biscuits and gross cereal. But there was a nice waffle station!

Pet friendly. No hassle. Polite and helpful staff.

The old guy makes me feel weird great staff and service besides him.

Loooove the breakfast?

Overall good experience

Total F. Fire alarm went off at 10:30pm. All guests had to vacate the hotel, many in their pajamas, and stand in sub freezing temps and high wind. After 15-20 minutes of standing in the cold guests began to enter the lobby as it had become clear there was no fire, but guests werent yet allowed to return to their rooms. The hotel staff couldnt turn off the fire alarm so guests had to endure the piercing sound of the alarm in the lobby. The cause for the alarm was a sprinkler that went off in a 2nd floor room, soaking the guests in that room including two very young children. Their parents had them wrapped in towels in the lobby to attempt to dry them. They were shivering. The hotel couldnt shut off the sprinkler, either, so water came through the 1st floor hallway ceiling like a waterfall. Guests finally returned to their rooms around 11:30pm, despite no announcement from hotel staff. But to make it to the staircase guests had to walk through the waterfall. I, like everyone else, got soaked. Then, at midnight as i had just dozed off to sleep my room phone rang. A hotel staff person said there was a noise complaint against my room. I said i was sleeping and in the room alone. He replied by saying he made a mistake and called the wrong room. An awful experience all around. However, i stayed at the hotel last year and had a fine time.

Business travel. Comfortable room.

I was expecting something nicer because it was pricier than other stays. Coffee was cold. Toaster did not work well. Rooms were big and bed comfortable but evidence not cleaned well. Nor a good experience for the price

At midnight the fire alarm in the hotel went off. It was very noisy. Someone must have lit a cigarette in the hotel room. The hotel is conveniently located near the highway. I like the service in this series of hotels.

The property seemed a little dated but overall it was clean and comfortable. May need to repair a few pieces of furniture and the closet doors.

Nice hotel for the price