When we arrived at night the internet was very slow and not acceptable. We complained and they redid their entire internet, routers and all the following morning increasing speed by 70 times! Never seen that before!!!

I like that it comes with a kitchen and small fridge, it was very quiet & the staff was very friendly, i do think for the price, they could improve their rooms a little, better Internet or Cable, at night when we would try to watch tv, it kept buffing to the point that sometimes you couldn’t make out a sentence or keep up with the show or movie the internet was the same would come and go, as well i would say it needs better quality lighting inside the rooms, outside in the lobby it all looks great but inside the rooms it can be a little dark and gloomy and i don’t mean the romantic dark kind. Also more selection at the restaurant, breakfast was included, but it gets old very fast especially if you are going for a longer stay ( 5 days) stay like we did ( 11). It is not very close to town but we didn’t mind the walk. The good things are it has a beautiful garden & our room had view to it, the staff is super friendly & great, the kitchen & fridge, and the chimney for fires. Overall it was a pleasant stay. Thank you.

Room was very comfortable and beautifully designed. We loved the proximity to the main plaza and getting around. We definitely recommend to all.

Me encanto el lugar, muy acogedor y tranquilo el área. El servicio del staff muy amábles y atentos. Limpio, amplio y decorado muy estilo san Cristobal. Caminando está muy cerca del andador Guadalupe 👍 Y muy seguro caminar a toda hora.

Charming hotel, short walk to the centro. Rooms were nice and beautifully decorated. Having the extra living area/kitchen was great; allowed for more room even if we didn't use the kitchen much it was nice to have the option (and the refrigerator for drinks). Hotel was quiet. Staff was very friendly and helpful. Ate breakfast at the restaurant twice, while not quick, the service and food were great. Internet was good although much faster at night than during the day.

A beautiful, quaint and rustic hotel not far from Calle Guadelupe and the town centre. Service and amenities were great; rooms were well appointed and spacious. The only downer for us was the breakfast.The food was awful. Liked the dining room and service though...

Spent a week in San Cristobal and loved this hotel. It reminded me of being in Europe in the Alps. The room is amazing and it got cool enough the each night I was able to light a fire and enjoy the fireplace.

We booked a Jr suite, with full fridge, coffee maker (coffee, sugar creamer supplied daily plus 2 bottles water)and microwave. Because it's about 6 blocks' walk from the popular walking street, we almost changed hotels the first day. Glad we didn't when my daughter got a bit sick,and happily rested there while watching Mexican TV and making herself tea. When our bus trip to Palenque was cancelled due to political roadblocks, they graciously put us back in our same room for an extra night, since it was still open. Very helpful staff. Lovely decor, but needs some soundproofing.The pretty stonework causes all sounds to echo and reach your room. Other noise came from 24/7 fireworks set off at nearby church, likely a problem everywhere in San C.