My husband and I are from Huntsville and every year on our anniversary we would stay at The Westin and eat dinner at Connors. We moved away 8 years ago and this was our first time back. We could not wait for the pampering we always felt staying there. First, we had to bring our dog. We get in the room, she goes under the bed and comes out with peanuts. THENNNN, she goes back under there and comes out with a rolled up DIRTY DIAPER!!! Seriously. We tried to call the front desk and the phone didn't work. The furniture was chewed up, the bathroom was dirty, the shower flooded on the floor, and we had the air at 68 and it wasn't anywhere near that. On the day we were to check out my husband went down to the lobby to get a cart and there were none. He went floor to floor looking for one and there were none. He asked the desk clerk for help and she told him he would just have to wait around. I paid $250 for this room. I have never spent that much money on a hotel room but thought it would be a nice getaway and help with the sadness of having to go home for a funeral. I won't ever step foot in there again.

I love the Westin.

Everything was extremely excellent!!!!

Only real plus is is you want to stay right on Bridge Street for shopping and dining. Lack of attention to detail. Bedside lamp had plugs and USB for charging. Only half of them worked. In-room coffee maker not near an outlet. I had to get on the floor and crawl under the desk to find an outlet. TV & remote would not work. Called front desk. Said they would send someone right up. Never came. Stay at the Hyatt across the street.

Very nice and well thought out property!

I loved my experience at The Westin! The staff was very friendly, from the front desk receptionists to the bartender they were all truly amazing. We ended up booking another night and the hotel allowed us to stay in our current room instead of checking out and rechecking in for a different room, which made our stay much easier! I would definitely stay here again if im ever in the area.

We arrived at arrival time(3pm). We were told that the rooms were not available at this time. I ask how long it would be and the gentleman informed me that, "he would tell me like he had told the previous guests, he did not know, over an hour". So I ask him if I could leave my number and him give me a call when the room was ready. He wrote my number on a piece of paper with lots of scribble on it and my name. Needless to say, we still haven't gotten the call. After 2 hours, I kept trying to call and unless you are making a new reservation, you cannot talk to anyone. You have to go through your booking site. We were tired and after eating, we never checked in nor went back.

The man at the desk was great! The Bartender at the Bar was awsome!