Overall a great property. The rooms are large, the views are beautiful, the location great, the staff friendly and accommodating. The only issue was the WiFi is very slow; however, we purchased a 4G unlimited mobile package which solved that problem.

I'm pleased with the quality for the price. This hotel was a quick walk to the beach and convenient for our purposes. Wifi did not work in the room though. I had to sit on the balcony to have access to wifi. That was the only con.

I'm pleased with the quality for the price. This hotel was a quick walk to the beach and convenient for our purposes. Wifi did not work in the room though. I had to sit on the balcony to have access to wifi. That was the only con.

Overall the hotel is pretty nice. It is on top of a hill but it’s not as bad as many people make it sound : it literally takes 30 seconds to climb the hill and get to the lobby. The hotel has a bit of a weird setup (you might need to take a couple of elevators to get to your room), but the rooms were nice and comfortable. The hotel is also conveniently located close to restaurants and shops. Finally the breakfast was good and with enough variety for a few days.

Overall the hotel is pretty nice. It is on top of a hill but it’s not as bad as many people make it sound : it literally takes 30 seconds to climb the hill and get to the lobby. The hotel has a bit of a weird setup (you might need to take a couple of elevators to get to your room), but the rooms were nice and comfortable. The hotel is also conveniently located close to restaurants and shops. Finally the breakfast was good and with enough variety for a few days.

Hotel staff very friendly. Good location near to beach

Service has a little worse this time. Made an enquiry on airport transfer and the staff just curtly pointed to a sign. Wifi was quite patchy. Facilities are ok.

Location is fine if youre looking for a quite spot.The rooms have heavy unpleasant damp smell and could use fresh dry air once in a while .

Location is fine if you're looking for a quite spot. The rooms have heavy unpleasant damp smell and could use fresh dry air once in a while .

Contacting the hotel a week before the booking was very difficult as emails and calls weren't getting picked up. Later on they said the email didn't go to their main line. Once they answered, it was smooth from there. The hill that people complain about isn't that bad, it's nice exercise. Room was spacious and the jacuzzi tub was great to soak dive gear and dry it on the huge balcony. The queen bed was actually 2 singles put together, but it was still comfy and clean. Bathroom was a bit small and in the morning there was a bad smell from pumping sewage, keep it closed. Area nearby was great and convenient. The sky bar was amazing, loved it. Also enjoyed the omelets at breakfast. Hotel did a thoughtful event for easter too, very sweet. Rented scooter through hotel too @250 baht and airport transfer @ 1000 baht. Nice hotel, we enjoyed our stay.

Contacting the hotel a week before the booking was very difficult as emails and calls weren't getting picked up. Later on they said the email didn't go to their main line. Once they answered, it was smooth from there. The hill that people complain about isn't that bad, it's nice exercise. Room was spacious and the jacuzzi tub was great to soak dive gear and dry it on the huge balcony. The queen bed was actually 2 singles put together, but it was still comfy and clean. Bathroom was a bit small and in the morning there was a bad smell from pumping sewage, keep it closed. Area nearby was great and convenient. The sky bar was amazing, loved it. Also enjoyed the omelets at breakfast. Hotel did a thoughtful event for easter too, very sweet. Rented scooter through hotel too @250 baht and airport transfer @ 1000 baht. Nice hotel, we enjoyed our stay.

Great stay. Staff were helpful and friendly, and room was comfortable. Excellent location too, only a few minutes from the main beach, and not too far from Kata Noi for something a little quieter and less crowded.

IT was sound bad every day..then fix the hotel but i should have a refund for the fixing trouble sound.i was sick too.and Ask for help in the loby. But the loby show us too the doctor by the computer and no help whith CAR..IT was raining too....

Great place, Great value, totally recommend thay you should stay here, great location on the side of a hill as the hotel name reflects, but no problem.

I have stayed several times so far but this time was the worst. I liked the room but staff's attitude was very bad. Bar was closed during operation hours. Lift was not working so I had to walk up to my room. So tiring.....and staff had forgotten completely about my morning call. It was terrible.

I’ve been numerous times to Thailand in the past 10yrs but had never experienced such bad service and attitude from a hotel. During our 5 nights stay it felt like the staff had no proper training or simply could not care enough to provide a good service.To exemplify, a hotel so-called 4 stars cannot:give to couples a voucher of welcome drink for one;serve cold food at breakfast. The buffet overall was pretty unsatisfying;run out of hot water daily;refuse to supply ice to the room and instead tell you to go buy it in the supermarket;be unhelpful when you need a taxi;advertise its free mini bar that consists of: 1x cola; 1x juice and 1x beer;advertise its sky bar that is only open from 5:30pm to 8pm. IF it opens: in one of the evenings there was no one working there, I called the reception and the excuse was the bad weather, which was not the case, it was a beautiful evening and there were many guests like us just wanting to enjoy the sunset;insist to charge you for a broken drinking glass - which for sure we did not break.Yet, with all the limitations, the most upsetting was the kind of answer to each situation: always a categoric and rude “NO”. Without any of the kindness and sweet hospitality typical of Thailand. Which is a shame because the property itself is nicely designed and the location is really good. But the service was so bad that along our stay we had no desire to even try the swimming pool - whatever, the pool bar was always closed anyway.

I’ve been numerous times to Thailand in the past 10yrs but had never experienced such bad service and attitude from a hotel. During our 5 nights stay it felt like the staff had no proper training or simply could not care enough to provide a good service. To exemplify, a hotel so-called 4 stars cannot: give to couples a voucher of welcome drink for one; serve cold food at breakfast. The buffet overall was pretty unsatisfying; run out of hot water daily; refuse to supply ice to the room and instead tell you to go buy it in the supermarket; be unhelpful when you need a taxi; advertise its free mini bar that consists of: 1x cola; 1x juice and 1x beer; advertise its sky bar that is only open from 5:30pm to 8pm. IF it opens: in one of the evenings there was no one working there, I called the reception and the excuse was the bad weather, which was not the case, it was a beautiful evening and there were many guests like us just wanting to enjoy the sunset; insist to charge you for a broken drinking glass - which for sure we did not break. Yet, with all the limitations, the most upsetting was the kind of answer to each situation: always a categoric and rude “NO”. Without any of the kindness and sweet hospitality typical of Thailand. Which is a shame because the property itself is nicely designed and the location is really good. But the service was so bad that along our stay we had no desire to even try the swimming pool - whatever, the pool bar was always closed anyway.

Good breakfast, good service very nice people and safe area

Thoroughly enjoyed our stay. Nice comfortable room with all the facilities we needed. Good breakfast and helpful friendly staff,

This was my 3rd stay. With Sugar Oalm Grand Hillside. . I was given complimentary breakfast and drinks at the lounge for being a returned guest. It was truly a pleasant surprise.. Thank you for making my stay warm and memorable

Great staff and very comfortable bed. Good location but not loud. I recommend staying here!

Sugar Hill Palm offers a very good quality room service, the morning breakfast buffet is very good... with the best Guava juice I've ever tasted! The very young staff is friendly and reliable, the resort is in a central place of the town, great stay.

Great location, walking distance to shops, food and the beach. Service was perfect. Staff were very helpful with directions, & were very friendly during our stay.

Room had a leaky air conditioner which would deposit small amounts of water on the floor. After it rained outside random puddles appeared in the room. Towels werent replaced even after 3 days use. Room was tidy bed was ok to sleep on. However shower screen had what appeared to be years of hard water stains and questionable mould growth on ceiling of bathroom, grout and silicon was a very suspicious off white almost yellow colour. Bathroom was so small I had to go outside to change my mind let alone change clothes. Check in staff super friendly and efficient. Elevators stunk of what I would describe as wet dog smell and it was so overpowering I thought I would be sick. Room cost was about 2,600 baht but I would suggest that a price closer to 500-800 baht would have been fair.

Room had a leaky air conditioner which would deposit small amounts of water on the floor. After it rained outside random puddles appeared in the room. Towels weren't replaced even after 3 days use. Room was tidy bed was ok to sleep on. However shower screen had what appeared to be years of hard water stains and questionable mould growth on ceiling of bathroom, grout and silicon was a very suspicious off white almost yellow colour. Bathroom was so small I had to go outside to change my mind let alone change clothes. Check in staff super friendly and efficient. Elevators stunk of what I would describe as wet dog smell and it was so overpowering I thought I would be sick. Room cost was about 2,600 baht but I would suggest that a price closer to 500-800 baht would have been fair.

Just got back and was there Jan 4th -8th Peak SeasonFitness Centre/Gym/Sauna/Steam room Not available (apparently under construction) Pool Bar was also closed!Uhnhelpful staff.Would not stay again. Would not recommend to anyone. Plenty other hotels in same area.

Just got back and was there Jan 4th -8th Peak Season Fitness Centre/Gym/Sauna/Steam room Not available (apparently under construction) Pool Bar was also closed! Uhnhelpful staff. Would not stay again. Would not recommend to anyone. Plenty other hotels in same area.

This is the third time we have stayed at this hotel. It is in a great location for the beach and entertainment. However, although it is not an old hotel, it is starting to look tired. Needs a facelift. Marks on walls, showers and mirrors not cleaned the best. We had a pool access on the third floor which was great. Breakfast is good. The road up to the hotel is awful now. Once with shops and tailors, is now derelict. Not a good introduction to the hotel. The staff are very friendly and obliging.

Great location and the easy access to all attraction areas and family friendly accommodation. One thing about the room some of the tovels were teared. Need to change.

Great location and the easy access to all attraction areas and family friendly accommodation. One thing about the room some of the tovels were teared. Need to change.

overall is not bad, but housekeeping staff forgot to fill in new drinking water and insisted she did

We spent 5 nights at this gem of a hotel. We really could not fault it. Staff went out of their way to assist with requests, in particular Paul and Pear. It was close to shops and restaurants, a few minutes walk to the beach, really quiet at night, and very clean and comfortable. Highly recommended.