Stayed for 6 nights, no hot water for 2 nights, front desk clerk was rude and not helpful. when asked to change rooms was told to go different hotel. When company administrator called hotel to discuss, was hung up on twice. No solution was offered, left message for manager, no one called back.

This hotel is good. The only weakness is the location of traffic. The parking exit is allowed right turn only. I will book again next time.

Great stay; only nice thing would be a few more luggage trolleys

The room was clean and the staff was friendly. Breakfast was pretty good. I would stay here again.

Alex at the front desk was great. Not having a vending machine with drinks is a huge miss. Also the homeless population outside seemed a bit alarming and them invading breakfast was odd. A security guard would be nice.

We liked the Hotel a lot it has everything, the customer service was good , it was clean, family friendly. I recommend this hotel 100% and we will be coming back soon! Thank you!

Went for a mini family vacation. Room and bed was comfortable. Downside is that you can hear the “neighbors” showering and using the toilet early AM since everything is so quite. Also hearing loud footsteps the level above us. Feels like you’re in an apartment and hear all.

Everything good ! except for the elevator broke down! When m daughter and me where about to go down ! We kind of get scared I tell the management ! And they put a sign so people didn’t get in ! But everything else was great including the breakfast was delicious and many things to choose I recommend it 100%

Good breakfast and the facility was nice. Paying extra for parking sucks, and when you have a cargo box on your vehicle, there was limited parking available. Front doors were locked in the morning without a key pad reader, which was weird.

I had a great experience staying at this hotel! I will keep staying here!!

The hotel is a bit outdated. The showers showed traces of Mold from many years. Our bed was sooo noisy. It sounded like we were sleeping on top of a cardboard box.

It was a nice place

My stay was convenient and fine.

Decent breakfast, plenty of pay parking on site, comfortable room, convenient location.

It is very close to the freeway.

Nice and clean

The no refund policy is extreme

Great. I will visit again next time

The young lady that checked me in was very sweet and welcoming I believe her name was Alex or Alice.

Great stay breakfast good

Mattress outdated and parking was a pain for bigger vehicles

Nice staff and food places near by

The hotel itself was very good, but the area around it is old & has a lot of homeless people. Tthere was a local diner we walked to that had good food, but every other restaurant was fast food.

As a travel nurse, I have traveled the United States and stayed at many Hotels. Worse stay at the Santa Cruz Holiday Inn Express Hotel & Suites. The customer service I received from the on-shift manager Vanessa was AWFUL. I had some questions about my bill which I discovered during my stay and found Holiday Inn Express Hotel & Suites Santa Cruz had charged my bank account TWICE, I called my bank and my bank confirmed the Hotel did charge me twice for the same amount (>$900). I went to the front desk and ask to speak to someone and was told I should call Hotels.com with whom I booked my stay. I called Hotels.com and they stated they did not charge me as yet since I did not complete my weeklong stay. Hotels.com called Vanessa and spoke with her while I was at the front desk and she was in her office. After Hotels.com ended their call with Vanessa, I requested to speak with her, she sent another employee to tell me she already spoke with Hotels.com and was refusing to talk with me. I insisted to speak with her because the issue was unresolved. Vanessa finally came out and was very annoyed. She told me I was being "loud and rude," I asked her if she had said that because I am a black woman and if this is how she sees me.Vanessa replied "you said it, not me", she then told me "you get what you pay for, this is what happens when you book with 3rd party." Vanessa decided to check me out and stated I am not going to complete my stay. She also REFUSED to tell me the name of her boss.

Clean and convenient

Everything was good except the breakfast

The hotel was very nice, comfortable beds, staff was extremely friendly and helpful.

It was clean and safe and walking distance to Marian’s Ice Cream.

Great service checking in!

Nice

The hotel told us they were overbooked when we tried to check in around 9:30pm. We didn't expect this kind of terrible situation from Holiday Inn. We had to make a last-minute booking at a nearby motel at a much higher rate. This is my first experience, and I would suggest everyone call the hotel before and ensure they have a room available.

friendly staff