Stopped just for night sleep was pleasant to have machine by the hotel door to do self service check in and take the room key

Breakfast was good. Room hadn’t been prepared when we arrived ie. the bed had not been changed since the last customer and there were still wet towels on the floor. The receptionist gave us 5 minutes to get our luggage saying it would be sorted in 5 minutes, which it was, but this meant that the bathroom hadn’t been cleaned nor the room vacuumed.

Quick stay moving north

This is potentially a perfect place to stop over. Close to the motorway and close to the beautiful town of St.Flour. But we were sold a breakfast on arrival and no one turned up to prepare it until 8:10 by which time many guests were leaving annoyed that they had not had breakfast and were now late to start their journey. I saw a very young person arrive at 8:10. She was unable to give me a card refund and said she would post me a cheque. I don't expect to see the cheque. The coffee machine in the lobby was also broken. If these things had operated normally I would have been impressed with this little place who are dog friendly and good value for price.

I booked this hotel knowing that the check in was until 8pm however I used the Expedia “Contact” button to request a late check in. The options were given in 2 hour slots - I selected 8- 10pm. I also messaged asking the property if the rooms had AC or fans. Neither request was acknowledged. As I had paid and been charged and the booking confirmed by Expedia, my family and I tuned up at the hotel after a 12hour drive from Spain to find it all locked up and no entry possible. Absolutely furious with both The Brit Hotel and Expedia and will never use either of them again.

Parking

Bearing in mind we arrived on a bank holiday and in the middle of a pandemic we were grateful to find somewhere open. We managed the self checkin outside and were very relieved when the door opened. After seeing some attractive double rooms on the website I think we were given the worse one in an empty hotel. The breakfast room was still closed when we left around 9.30 am. The room was certainly in need of an update and the toilet needed a good amount of bleach. The carpet in the room and on the stairs needed a vacuum. The bed was very comfortable and the bedding was spotlessly clean. The shower although ancient worked well. The hotel is in a very good position being both near the motorway and Saint Flour. Once all the rooms are upgraded it will be a very pleasant hotel.

Good value for money. Comfortable bed for our overnight stop.