Hotels.com is deceitful in trying to resolve the fact that as an American citizen I am not allowed entry into Italy. They claim to call the hotel, but are never able to do that. I tell them to email and apparently no one responds to them. Never do business with Hotels.com

First off no one was there to meet me for check in. I never received an email with check in instructions I had to call inn keeper. Then my family was placed in a a 2 room unit and one room had no air con or fan. The worst was the sewer gas was coming up from the shower drain making entire unit smell like a sewer. Owner said it wasn’t their fault it was the age of the building . Since owner was off site we could not ask for a refund or change of rooms. In USA this is a code violation and it would have been shut down. Very unhappy with response from owner and would warn all travelers to stay away from hazardous building. The situation could have been resolved with a call to a plumber. This owner has no concerns for their paying guests.

too hot no air conditioning and room too small and bathroom

The location is unbeatable, close to the basilica, short, but uphill, walk to the other sites. Staff was kind and helpful. The rooms are pretty straight forward, bed and a bathroom. but exactly as presented on their site. Beds were comfortable, sheets and towels new and clean. I could not be happier

Great staff, good location. Unfortunately the room was not so clean in fact the bathroom was bad...

Very friendly and the breakfast was excellent. Great location.

Very friendly and the breakfast was excellent. Great location.

Wonderful stay. We got in late and everything was prepared. Love the location. The breakfast was great and the staff was very friendly.

Last minute they cancelled my reservation. I had to make another booking. One of the reasons I booked the hotel was because there were good reviews about the breakfast, but on the day I was there, they didn’t prepared it, although I had already paid for it, and I didn’t get a reimbursement.

Friendly staff and great location. Great option to stay in Assisi.

Great location and ambience

Great location and ambience

Very nice hotel in a great location! The staff was very friendly and had a lot of helpful information about the city. The hotel was very secure, and had great breakfast as well. I will definitely wear there again if I venture back to Assisi!

Grazie Paolo for making our stay with you so wonderful. Your hotel and rooms are clean and comfortable. Your breakfast was plentiful and delicious. Your attention to detail is outstanding. Thank you for all your recommendations and guidance. You made us feel like family. Grazie and we will surely come back again.

Lovely! Take a cab from the train station... it’s Assisi! It was a lovely stay! Lovely breakfast!

Information provided by the receptionist was not right. Breakfast was good, but room was not comfortable. We had a cuadruple room and one of the rooms had no air conditioner. Humidity in the walls.

Close to all to see in Assisi. The staff were great with a map and all the places to see and the recommended restaurants. Comfortable room.

Great Value, Historic old building, Nice remodel, Great Breakfast.We chose this hotel because it was close to Papal Basilica of S. Francesco. It was literally within a few hundred feet. Small hotel with maybe 9 rooms total. The hotel staff was gracious but only one that we met spoke English, which was inconvenient for us, but not a big problem. The breakfast was excellent with a large selection of pastries and a typical European buffet service. Very nice for such a small hotel.We walked everywhere within Assisi from the Hotel for a 2 day/3 night stay. Lots of steep paths for walking. We came in by train from Rome. Taxi to hotel was 15 Euro. Bus early morning was about 8 minute walk downhill, so not bad with luggage. Bus was 1.6 Euro each from the Tobacco store.We didnt see the Heater/Air Conditioner above door until the second day, so our first night was very cold. Once we understood the heater, it was fine. Good WIFI service for researching what we wanted to see.

This is a great value, comfy hotel in Assisi. Staff were very helpful in arranging things so we could arrive after reception was closed and left us a map showing where we could park. The manager gave us lots of tips on the local area, including great places to eat and the hotel has a deal with local restaurants so that you can get a 10% discount. The hotel manager doesn't speak English. There is a lady there sometimes who does, but she's not always present. This wasn't an issue for us, but if you don't speak Italian and need to make special arrangements it is probably a good idea to email the hotel well in advance. The location of the hotel is perfect: if you stand outside and turn right you can see St Francis' Basilica. The air conditioning was a little temperamental in our room and the bathroom a little tired, but not so much that it affected our stay. Overall, a lovely hotel with very friendly staff.

This is a great value, comfy hotel in Assisi. Staff were very helpful in arranging things so we could arrive after reception was closed and left us a map showing where we could park. The manager gave us lots of tips on the local area, including great places to eat and the hotel has a deal with local restaurants so that you can get a 10% discount.The hotel manager doesnt speak English. There is a lady there sometimes who does, but shes not always present. This wasnt an issue for us, but if you dont speak Italian and need to make special arrangements it is probably a good idea to email the hotel well in advance. The location of the hotel is perfect: if you stand outside and turn right you can see St Francis Basilica.The air conditioning was a little temperamental in our room and the bathroom a little tired, but not so much that it affected our stay.Overall, a lovely hotel with very friendly staff.

Management seemed to be extremely friendly and keep a well-kept place. Free breakfast, a place in nice shape (though small) for a great price. My only complaint was no AC, which is typical throughout all of Europe it seems.

Great location, but not good for anyone who is driving. The nearest parking is 600 meters away. The hotel has no elevator and the room for 4 people was uncomfortable, no window and noisy

It was great Specially for the owners attention respect and friendly

Lovely, clean, good location, delicious breakfast, comfortable beds. Couldnt have asked for anything more!

We stayed here and had very helpful service from the proprietor. We were a few metres away from the San Francisco cathedral and a short walk from the main square and the upper town. Our car could be parked FOC only a few minutes walk away. Room was small but we only stayed one night.

Easy to find on the main road to the Basilica. The hotel manager was very friendly and helpful. The room was clean and modern. The street is filled with liveliness during the day, but quiet at night.

Great apartment, super clean, everything looked now, great location,friendly staff, the air conditioning didn't work but the weather was perfect so it wasn't need it, overall excellent place, highly recommended

The hotel is right beside the Basilica which is great. Everything is of walking distance and you feel comfortable walking even at night. The staff are very friendly. They also serve good breakfast. The only inconvenient thing is the access to the room. There is no lift and with luggage, it's quite a hike to go up the stairs.

Lovely stay in Pisa, just steps from St. Francis. We stayed in the family room, which had 3 beds -- a double and two twins in a separate room (a plus for our family of four). The room had low ceilings, the bathroom was TINY and the beds were not very comfortable. However, the hotel staff was very nice (though they spoke very little English, they were very friendly)and the breakfast was great. I would recommend it for a family, but don't expect too much comfort.

It is a good place to stay for a 2 star hotel.

The room was great, wifi worked perfectly, and window which opened over Via San Fransceso kept the room perfectly cool even in summer. A breakfast was provided. No noise at night

Had a two bedroomed family room at top of the hotal. Excellent location and room was very clean and comfortable. Staff were friendly and breakfast was excellent.