Overall understaffed. The food in the restaurant was not the best but good portions. Order-taking and service took long due to short staff. Walls were very thin and all of the doors closed with a large slam, making it very sleep-disruptive in the morning and night. The shower door of my room was broken. The reception staff was friendly and sincere but there is only so much one person can pull. Needs more staff.

Moderate hotel. Breakfast was not special. Coffee was definitely not good. Cappucino tasts like chocolate. We got a comfort room instead of a normal one. That was nice. Parking in front of hotel possible. Restaurant in the hotel was not bad. Good pizza and friendly personel.

Moderate hotel. Breakfast was not special. Coffee was definitely not good. Cappucino tasts like chocolate. We got a comfort room instead of a normal one. That was nice.Parking in front of hotel possible. Restaurant in the hotel was not bad. Good pizza and friendly personel.

Warm hospitality, clean nice room, central location, good price/quality ratio

Twin-bed room was really only a single. Bathroom very confined. Rather distant staff interaction.

On arrival we were informed that there was no room available for us, although we had a confirmed booking which we had made 5 days before. Instead, we were sent to a dirty, old, run down holiday village nearby. This place needed urgent renovation, the rooms were smelling badly and the shower had no hot water. For the second night, we got a standard room although we had booked and paid for an executive room. When confronted with this, the owner of the hotel asked if we would have preferred staying one more night in the horrible holiday village??? The owner of the hotel offered us a voucher for a future stay, which we could not accept since for professional reasons, we would not be able to come back to this region. He refused any other kind of compensation. We have filed a complaint against this hotel. While we were there, the same happened to other people. To finish, the hotel itself was indeed quite nice, newly renovated with much taste. Breakfast was okay. The bathroom smells as the ventilation seems to be connected to the ventilation of the restaurant that is located below. The village of Vielsalm is not very interesting but gives access to nice walks in the neighbourhood. Based on what happened to us, I can not recommend this hotel to anyone. If you want to make a reservation anyway, please be aware of the fact that you may not get what you pay for!

It is a neat hotel. Modern design, and great spacious rooms. Vielsalm is greatly located among nice villages (Malmedy / Stavelot) and hiking areas. Only minus was the breakfast: limited choice, and oven breads that are not fully baked. A bit of a mismatch with the rest of the experience.

Spent ten minutes trying to find the entry to the car park which is poorly signed. Very limited/difficult parking facilities, kettle provided, but had to be placed on the floor to reach a plug. Came down for breakfast & found most tables littered with used crockery. No eggs available at breakfast on two of our three day visit. Appeared to be only one member of staff. Overall lack of "attention to detail". Would not return to this hotel.