Keys kept getting demagnetized and not working on outside door or room door. It wasn’t just ours, almost every guest that I talked to over the two days complained of the same issues. Besides that it’s a fine hotel.

Nice and quiet place, Love the Jacuzzi bed are ok could be better. But overall it was clean and updated.

The room is definitely in need of a refresh. However, the kicker was waking up in the morning, going into the kitchen area and seeing hundreds of tiny ants crawling all over the counter!!! When my husband informed the front desk agent, his response was “okay “. On top of the ants, we were charged an extra $75 pet cleaning; our dog made absolutely no mess. When I explained to two other people that we are Hilton members and that I thought we should be reimbursed somehow for an insect ridden room. Because we booked through Hotels.com, they would not do anything, even though the $75 fee was a charge directly from them. Steer clear of this dive! You deserve much, much better!!

I liked the service, the staff there was very friendly and costumer service was great and the room was clean and very comfortable!!! This one of the best hotels I have stayed in in the last few months.

Great stay for families! Clean, safe & quiet! The free breakfast is always great too!!

Perfect location for visiting family.

Nice place to stay.

The room wasn’t very nice and comfortable beds. Large parking lot with convenient parking. Pool area was nice.

This was a very sensitive trip to bring my I’ll father to see his grandson (my father had stage 4 cancer) I explained all this to the front m desk for weeks we had this planned (as well as I called the hotel to make sure the could accommodate. We needed early check in so my dad could rest from the 2 1/2 drive. Well the day of! They made me take a downgrade put us all the way in the back ! (Which was hard from my dad!) We ended up leaving a few hours later my dad got sick! They didn’t care! Told me “it’s to late to check out today, we will check you out tomorrow” Horrible horrible service

The friendliness of the staff at this facility in addition to the complimentary breakfast.

Hotel is nice and clean with friendly staff. Would stay here again. The mattress was on the hard side but other than that everything was great.

Breakfast was great. Room was clean. Spa was a good addition. I will be back.

Check on at 3pm. Pest in bed and ants all over room. Check out at 5pm

very comfortable, easy to reach, good breakfast

The rooms were so well-kept and clean - layout of the suite was spacious and open. I could come back to the suite after a day out and just relax.

Great customer service! Pls have better/firmer pillows; pls fix the broken equipment in the gym.

We had a softball tournament in Ventura but wanted to stay overnight at this property since we had stayed before. It's not far from the freeway but very quiet. Its always fun to have a free breakfast in the dining room. Plenty of good food and very clean.

We stayed 2 nights and we enjoyed that it was clean , quiet, very comfortable and had breakfast! The staff were very nice also!

Very easy to find, clean and served very quickly

Stayed this time for a reunion and always enjoy our stay!

I prepaid for our 6 night stay but had to leave unexpectedly two nights early. We left on a Thursday morning several hours before checkout time and the front desk refused to refund the nights we couldn’t be there. Additionally, we had requested an accessible room for the walk in shower due to my Guillain Barre Syndrome and how i struggle to lift my legs over tub edges. We paid more for an accessible room and were given a standard tub room. Really made showers a hard time. The breakfast staff, housekeeping, laundry, maintenence and most everyone was very helpful and nice. The woman we met at the desk on Thursday 9-14 @ 10:30 am was not helpful. She told me they wouldn't refund the days and referred me to expedia. Expedia referrede back to the property and even communicated with ?Darla? At the front desk. Darla refused to refund after she was the one who referred me to expedia to talk about refunds. So, pass the buck ?Darla? Just got her hotel rated 1 star. So much for the Hilton customer service and adaptability touted on that plaque in the lobby...she certainly doesn't have it. Otherwise, its a good hotel. It's a good location. I am contacting customer care through Hilton to attempt to get a refund or credit for the two nights.

Loved the room. Just wish there was a tub in it.

Clean and comfortable, sister hotel across the parking lot has an excellent restaurant bar I will be back same time next year.

Staff in the Frant desk was very good because he was neatly dressed and was not kept me waiting for so long with chi-chat with friends etc.

Friendly staff. Nice rooms. Everything seemed clean. Breakfast was pretty good - typical buffet free breakfast. Cool areas to hang out at pool and basketball court along with bbq grills.

Nice place to stay

Great stay! Comfortable bed, full kitchen, quiet! Jacuzzi and pool were amazing!

Quite area very clean friendly staff good breakfast

N/A

Nice staff, accomodating, I liked the real silverware and plates for breakfast.

Very attentive staff

Nice facility, nice room, friendly staff. We do enjoy our stay!