it was a night stay and was a great stay. room was good with neat and clean. breakfast was good with good standard. overall it was a great stay

i spend a very comfotable nugh at the hotel. the room was clean and cozzy. we will back on my next trip to Kayseri

Carper very dirty. The minibar charge toomuch.

Nice hotel and nice city , good location , big room and all the staff were friendly and wish to help us .

Generally well Restaurant should have rich options for the customers dining choice since the city center and restaurants are a bit far away from the premises

Check in was easy and staff was friendly even if it was 12pm. Room was big and comfortable. We only spent one night w/o breakfast but in case we will again go to Kayseri we know where to stay.

Generally wellRestaurant should have rich options for the customers dining choice since the city center and restaurants are a bit far away from the premises

the restaurant menu could be improve and add more varieties.

All great thank you

All great thank you

Well done..

Ve

It is a nice hotel

It is a nice hotel

it was good at pandemic conditions

It was a good experience .Good location, good service, comfortable room, amazing breakfast .The smart time about shuttle which can delivery you to slope.And reasonable price.

It was a good experience . Good location, good service, comfortable room, amazing breakfast . The smart time about shuttle which can delivery you to slope. And reasonable price.

Everything tiny and small

overall impression is good. staff was very helpful; tried to accommodate our needs.

Modern Near the airport and easy to get to the city Clean, neat and comfy rooms Moderate prices Good breakfast buffet Great for business travelers

ModernNear the airport and easy to get to the city Clean, neat and comfy rooms Moderate prices Good breakfast buffet Great for business travelers

Very good hotel with an excellent location close to the airport.

Very good hotel with an excellent location close to the airport.

The housekeeping was suboptimal and so was the lingual skills of most receptionists.Great service and great area.

Everything was nice and the staff was helpful. The air conditioner was not very effective in our room. Also during check-in we were told to pay the hotel fee but I had already paid to Expedia. I showed them the online receipt in my e-mail inbox and the issue was resolved.

Everything was nice and the staff was helpful. The air conditioner was not very effective in our room. Also during check-in we were told to pay the hotel fee but I had already paid to Expedia. I showed them the online receipt in my e-mail inbox and the issue was resolved.

I know that Novotel is French Chain, and I enjoy my stay every time I book there. But this time I was shocked that this branch in Keyseri- Turkey, they didnt bother to open a buffet in the morning because of Ramadan!! They instead made us go to the hotel next door to have our breakfast... Its a shame how an international standards hotel takes such religious measures in a so called secular country!!! Knowing that even under the islamic rules, the traveller has the right to stop fasting...Anyway, it was a black point for Novotel and the management there, as it is a shameful discrimination for clients from other worldviews!!

I know that Novotel is French Chain, and I enjoy my stay every time I book there. But this time I was shocked that this branch in Keyseri- Turkey, they didn't bother to open a buffet in the morning because of Ramadan!! They instead made us go to the hotel next door to have our breakfast... It's a shame how an international standards' hotel takes such religious measures in a so called secular country!!! Knowing that even under the islamic rules, the traveller has the right to stop fasting... Anyway, it was a black point for Novotel and the management there, as it is a shameful discrimination for clients from other worldviews!!

After Paying for one night through Expedia the hotel durning check out accused me of staying multiple nights and not paying. I only stayed one night and payed. They said they were going to call the police if I didnt pay. After an hour of trying to get ahold of the information and receipts I was finally able to board my early morning flight. Thank you for the huge head ache Novotel. Never to return

After Paying for one night through Expedia the hotel durning check out accused me of staying multiple nights and not paying. I only stayed one night and payed. They said they were going to call the police if I didn't pay. After an hour of trying to get ahold of the information and receipts I was finally able to board my early morning flight. Thank you for the huge head ache Novotel. Never to return

After arriving on a very late flight, this hotel was a very comfortable and welcome place to crash. Clean, modern, and well-designed (at least the bedroom). We both used the fitness center and while not super-advanced, it was absolutely fine. As noted above, the restaurant was a big disappointment on several levels: Upon arrival, we made it clear we were in a rush and needed the food in a certain amount of time. Our waitress assured us this would not be a problem but in the end, we had to cancel things and take certain things to go in order to not miss our taxi... and this was after reiterating the concern numerous times. It appears language was a barrier, despite the fact that this waitress was assigned to us by the supervisor when they learned we were English-speaking. In addition, the food was disappointing in quality and taste... and did not come close to matching what was described on the menu when it came to 1 or 2 of the 3 items we ordered. Restaurant aside and some design issues in the bathroom, it was an absolutely fine hotel to stay in, especially for the night. It should be noted however that it does not come close to being a 4-star hotel as defined by Expedia... hopefully that error will be fixed and it be listed correctly as the perfectly fine 3-star hotel that it is.

After arriving on a very late flight, this hotel was a very comfortable and welcome place to crash. Clean, modern, and well-designed (at least the bedroom). We both used the fitness center and while not super-advanced, it was absolutely fine. As noted above, the restaurant was a big disappointment on several levels: Upon arrival, we made it clear we were in a rush and needed the food in a certain amount of time. Our waitress assured us this would not be a problem but in the end, we had to cancel things and take certain things to go in order to not miss our taxi... and this was after reiterating the concern numerous times. It appears language was a barrier, despite the fact that this waitress was assigned to us by the supervisor when they learned we were English-speaking. In addition, the food was disappointing in quality and taste... and did not come close to matching what was described on the menu when it came to 1 or 2 of the 3 items we ordered. Restaurant aside and some design issues in the bathroom, it was an absolutely fine hotel to stay in, especially for the night. It should be noted however that it does not come close to being a 4-star hotel as defined by Expedia... hopefully that error will be fixed and it be listed correctly as the perfectly fine 3-star hotel that it is.